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Posted on
7/3/2008
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Never Again
My roommate and I have been regulars of Village Pizzeria for over a year. However, after the events of Sunday night, we will not return. Here is what happened. We arrived at about 8:10PM and were seated right away. We placed our drink order which we promptly received. We then placed our order for garlic cheese bread and a medium pizza. 45 minutes later, we had received nothing, not even a word from our server. When I stopped her to remind her that we were still waiting for the appetizer, she replied, "Didn't the hostess tell you that there would be an hour-and-a-half wait for food?" Of course the hostess had not, for, if she had, we would have found another place to eat. She came back to tell us that according to her calculation we had only been waiting 35 minutes but she agreed we should have received our garlic bread and it would be ready in 4 minutes. I think she had never placed the order. We told her to cancel the entire thing and left. We asked the aforementioned hostess to get the manager so we could have a word. She came out and said she was "deeply sorry." We mentioned that we had been there many times and were extremely disappointed. She said that we looked familiar, touched me on the arm, and said "Well I hope this doesn't make you want to stop coming here" and walked away. It is unconscionable to me that she wouldn't offer us a meal, an appetizer or SOMETHING for a future visit after this kind of treatment. Obviously, we will never return.
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