The Village Sereno manager is irresponsible, neglectful, incompetent, a liar, manipulative and lacks responsibility just to get future renters to sign a lease. After the lease is signed, you will see all of these characteristics in her. When she has you in her grip to get you to sign the lease, she acts like she's on top of everything when she's really not. She also tries to avoid showing you the unit so that she can get you to sign the lease first because the unit has so much damage and she thinks you can't do anything about it because you signed the lease. The Village Sereno community itself is NOT a nice community despite the model room and all the pictures online. The surrounding neighborhood is full of crime, theft, and drugs and they bring it into this community. There are police here watching the area at 11 PM to midnight. The manager leaves the backdoor gate unlocked at all times and doesn't give the renter's a key to it, basically allowing all forms of illegal activity into this community. Once a week she takes a day off or a couple hours and lies to you about why she wasn't there. She is also supposed to be working on Saturday but decided to make her own hours. All in all, do NOT rent at the Village Sereno Town Homes.
Posted: 5/28/2015 • Last edited: 5/29/2015 • Link to this review
I have been at Village Sereno Townhomes for going on 2 years now. I have never had any problems with crime. We even got a great security company here! Nice size and well equipped for the money, great for families with children, and I love my stainless steel appliances and the size of kitchen. Perfect for my family :)
Posted: 7/17/2014 • Last edited: 5/29/2015 • Link to this review
Do not make the mistake of living at Village Sereno. The online pictures may seem great and the staff may seem on top of everything while you are a "future resident," but I am certain your views will change after you move-in. We sincerely regret our decision to move into Village Sereno and are counting the days until we can move-out. Car theft and more serious crimes are a common event at Village Sereno. The front gate is left open all day and the community is extremely poorly lit at night. The management is incompetent and fail to resolve any problems you may have. Read my complete review of Village Sereno on Yelp to hear some of my concerns about your quality of living at this community.
Posted: 2/17/2011 • Last edited: 5/29/2015 • Link to this review
The customer service here is FANTASTIC!!! I was interested in looking at the property and the rep Megan went above and beyond to work with me. I came in on 2/3/11 and we spent a great deal of the day going back and forth in email and over the phone. When I finally got to meet with her she took her time explaining deposits, rents, spent a great deal of time on the tour, getting me the applications and just overall provided ABOVE AND BEYOND EXCELLENT CUSTOMER SERVICE. She did not make me feel rushed like many communities do. If you are interested in finding a great apartment in Glendale that is close to everything for a reasonable price this is a good spot. There are outside lights and working air conditioning contrary to the last person's post. Also the security gate works and it is a very quiet property.
Posted: 2/04/2011 • Last edited: 5/29/2015 • Link to this review
1- Horrible management! Air conditioning didn't work when we moved in and it took them a month to fix, we moved in in July! They have "reprogramed" our gate keys so they would work and I STILL can't get in outside biz hours. We have asked for our fridge to be repaired and our dishwasher neither have been attended to yet. 2- security! It's non existent. Our cars have been broken into at least four times, our apartment has been broken into once, and our neighbors apartments have also been burglarized! After asking for the management to put lights in the parking lot to deter they told us we were being difficult. 3- last but not least, they have lost my rent check twice, saying I never paid. I had to provide them with my bank statement which showed both times the check being cashed by them. If you value your possessions and if you expect good customer service from the people YOU ARE PAYING then do NOT live here.
Posted: 1/13/2011 • Last edited: 5/29/2015 • Link to this review