Vinings Important Pets in Atlanta GA. Yeah- the irony is not lost on me! I booked my pure bred Ragdoll there for the weekend- when she was picked up, she was hissing at the employee (who refused to try to take her out), she even hissed at my dad (who she adores) when he tried to take her out of her filthy cage sitting on a dirty floor (which was said to be a "suite" when she was left). She IS a Ragdoll- they DON'T get pissed at anything! I can't imagine what they did to make her hiss at anyone! Her paws were dirty, her blanket was wet and she was scared. She hid inside her carrier- she never does that! I called and who ever called me back said, the cages are cleaned 3 times a day...well not the cage my kitty was in- got the picture to prove it. I trusted them with my beautiful kitten and returned her dirty and scared. PS just for the record: I REFUSED a refund-its not about money- its about my VIP
Posted: 4/30/2012 • Last edited: 5/01/2012 • Link to this review
I recently took my dog for his second hair cut. He is less than six months old and has already had one hair cut. Within the first 5 minutes the groomer complained about how matted he was. (Keep in mind the puppy is less than six months so was not that bad). The groomer said that most of the matting would need to be removed. I agreed, but did not agree to a complete shave. She said she would keep the cut in a teddy bear style as it was. When I came to pick my puppy up, he was unrecognizable. His original beautiful shiny white coat was skinned. His face was cut uneven and unfitting for his body. He is continuously whining from the razor burn and is so upset. I will never go back here. They made him look like a skinned cat. His adorable fluffy coat is now gone.
Posted: 3/01/2011 • Link to this review
My vet recommended VIP when I first moved to Vinnings and I took my dog there and I had some problems but spoke to the owner about it. Well I took my dog to get groomed and on October 2,2010 and he came home with burns under his neck, stomach and legs from the blades they shaved him with.He is Shitzu, he was so miserable I had to get him treated. I will never take my dog or recommend any dog to them. It is very sad that they would do that to a dog.
Posted: 10/05/2010 • Last edited: 12/08/2010 • Link to this review
We took our dog to VIP 5 or 6 times under the strong recommendation of our vet. She is a small, 14-year-old dog who hates to be bathed and groomed, but we had a groomer in the past who did a wonderful job (unfortunately, that groomer retired). VIP complained from the beginning that our dog was difficult, and each time we would ask if we should take her to another groomer, but they said they could take care of her. This last time, we brought her to VIP at 8:30am after reminding them--they already knew--that it was best to groom her early in the morning so she wouldn't be anxious and that she needed to be muzzled to make things easier. NINE HOURS later, we received a phone call saying our dog had not been bathed or groomed because they were unable to do so. When I expressed my displeasure upon picking her up and finding that her back was partially and asymmetrically shaved, the groomer in charge told me "I don't have to listen to this," and began walking away as soon as I started talking. I have never been treated this way at any business. What bothers me even more than the way they treated me, though, was that my 14-year-old dog was made to sit for 9 hours--after we brought her first thing in the morning--to go through that experience. This is absolutely unacceptable and the worst business practice I have ever come across, particularly in the animal world. No one should take their pet to VIP.
Posted: 11/25/2009 • Last edited: 12/08/2010 • Link to this review
Recently I had the pleasure of using this service for my pets. The staff was friendly, experienced, and the quality of their work was exceptional. My pets came home looking and feeling great. I will definitely use them again.
Posted: 10/12/2008 • Last edited: 12/08/2010 • Link to this review
I met Colleen and Will today, grooming dogs at the Atlanta Humane Society. They were super professional, concerned about the animals and tireless. I will definitely use their services in the future with my own dog.
Posted: 6/29/2008 • Last edited: 12/08/2010 • Link to this review
The stench... first time I walked in the door about knocked me over...urine. The staff ignored me for 10 minutes but was within sight in back griping away about their jobs while they worked on their charges. My dog shook uncontrollably from the minute we walked in (having 6 years experience with groomers, this was a first for him), and every time we got in the car for months afterwards he panicked. The staff was rude to me once they did come up front to check me in. My dog looked and smelled nice when I picked him up, but it is not worth my peace of mind to save a few bucks at "VIP." I was horrified and never went back.
Posted: 12/22/2007 • Last edited: 12/14/2010 • Link to this review
They were so much friendlier than the last place we went. It was very clean, and reasonably priced. They were even willing to keep our dog after his grooming was complete since we weren't able to pick him up right away (at no extra charge). He typically doesn't like the groomers, but he really seemed like a happy guy when we picked him up.
Posted: 10/08/2007 • Last edited: 12/14/2010 • Link to this review
We have been a customer since 1995. The staff has always been friendly and helpful. My dogs look and smell clean everytime. They take the extra time to file their nails sfter they are trimmed. Reasonable rates
Posted: 2/19/2007 • Last edited: 12/14/2010 • Link to this review
We were dedicated regular clients for years but the owner has become repeatedly rude to us. We had decided to try a mobile grooming service and are very pleased with our new groomer, convenience, and service.
Posted: 11/13/2005 • Last edited: 12/14/2010 • Link to this review
My dog is always very tentative at going to these type of places. He doesn't really like to be around other dogs.(He likes to rule the roost) He was shaking as we walked in. The minute that they greeted him, his tail started wagging and once I put him down he following them to the back as if he had been going there for years. Too many places try and cut him too short ( he is a shih tzu), but they listened and offered to call if they felt there was a reason to cut him anymore than recommended. When I picked him up, he was fast asleep in the cage. Typically, he is up and barking as he gets un-nerved, but not this time. He was calm and at ease and perfectly groomed. He will definitely be going back here.
Posted: 4/18/2005 • Last edited: 12/14/2010 • Link to this review