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Vintage Hills Cleaners

(925) 484-1214

3500 Bernal AvePleasanton, CA 94566   map »

Business overview

Payments Accepted

  • Debit Card

Reviews

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Terrible service and ruined clothes, 6/12/2012

I have been going to this cleaner for many years and have finally decided to move on. Their results with my clothes have varied over the years but I contnued to go there because of the convenience.... They have broken buttons, pressed slacks the wrong way, apply way too much starch but I kept going. I am now finished with them. Recently they cleaned a dress shirt and it came back with spots, apparently from fading. Initially they blamed the manufacturer of the shirt and then offered to pay me 60% of the value if I could produce a receipt. This was an expensive, high quality shirt that they ruined. The owner was rude, unreasonable, defensive and clearly not interested in keeping a customer who had been using their services for over 10 years. Absolutely terrible customer service and low quality in general.

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Reviews

mdlptown

Reviews: 1

Terrible service and ruined clothes

I have been going to this cleaner for many years and have finally decided to move on. Their results with my clothes have varied over the years but I contnued to go there because of the convenience. They have broken buttons, pressed slacks the wrong way, apply way too much starch but I kept going. I am now finished with them. Recently they cleaned a dress shirt and it came back with spots, apparently from fading. Initially they blamed the manufacturer of the shirt and then offered to pay me 60% of the value if I could produce a receipt. This was an expensive, high quality shirt that they ruined. The owner was rude, unreasonable, defensive and clearly not interested in keeping a customer who had been using their services for over 10 years. Absolutely terrible customer service and low quality in general.

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