First they didn't place my lens order right and had to re-order lenses with the transitions feature I paid $110 for and didn't get. Then the frames they sold me were overly loose and kept falling off, in spite of having them adjusted twice in one week. Then I discovered the lenses they had put in the frames were defective and terribly smudged and distorted - this was on top of them not having the transitions I requested. When I asked for a refund, after having them verbally confirm all of these problems which were screw-ups on their part, I was told they would in no way shape or form give me ANY of my money back. Nowhere in the receipt or documentation I was given when I purchased glasses from them indicated they do not accept returns. I was forced to order another pair of glasses from them that will probably be just as crummy as the first pair - all this for $700. Complete ripoff. Avoid them at all costs.
Posted: 6/20/2013 • Link to this review