We recently used Vision to replace the wooden balusters on our stairs with wrought iron. They did a great job and we were very pleased with the results. They came to our home and gave us an accurate quote.The installer showed up on time and was very professional. We wouldn't hesitate to use Vision again.
Posted: 3/27/2012 • Link to this review
Found this company at the home show last fall. We had a fairly small job of wanting some premium hand rails installed in our home. We then added the replacement of about 10 feet of wooded railings with wrought iron railings. The first hint of a problem was when we got our first quote and it was really great. Turned out that they didn't include labor do the cost doubled. But we said OK let's do it. We had to call over and over to get the job started and then call over and over to get the guys to come out and finish what should have been a two day job took over a month. We could live with all that but the finish quality is what really disappointed us. They didn't sand the wood properly so there are bubbles in the finish and rough edges on the bottom of the hand rails. They did not sand at all between the wrought iron tubes so the finish looks great except between the tubes where there is no shine. We choose and paid for premium materials and finish and got an unprofessional job. It would have been so easy to fix, too bad I had to write this review. By the way there was never any follow up by anyone at the company. There are more projects we will be doing, much bigger ones, for which we will find someone else to do the job.
Posted: 1/22/2012 • Last edited: 12/21/2014 • Link to this review
We are very sorry that you had such a frustrating experience while trying to finish this project. We stand behind our products and service, and in fact are the only company in our industry to offer a 2 year warranty to our customers. As the owner of Vision Stairways and Millwork I would like to have the opportunity to make this right with you, but unfortunately we have no records of this project.
We hired Vision for a stairway makeover. From concept to completion, they were by far one of the most professional companies we have ever contracted with! They worked with us on a design layout that not only complimented our homes interior, but was well within our budget. They never tried to up-sale or pressure us into anything we didn't want or need. They thoroughly explained the process and timeline. They completed the project in a day, and this was a double casing with landing and suspended cat walk - no small project! When completed, besides some amazingly beautiful new wrought iron balusters and rails, there was no trace they had ever been there! No saw dust - no packaging - nothing but beauty! They even followed up a week later to ensure the project was completed to our satisfaction. We get more compliments on our stairs now, and it adds a whole new dimension of style to our home's interior. With all the "oohs" and "ahhs" we now get over the new stairs, you can bet we will be hiring them again soon, to replace our front door and transoms! Nothing beats a French Country Manor style door for curb appeal! We will definitely be recommending Vision Stairways and Millwork to all our friends and family! Thanks Jim & the entire crew at Vision!
Posted: 11/13/2011 • Link to this review
Thank you...it was a pleasure working with you and your wife on your stairway, we really appreciate your businesss. Jim Lewis
We can provide LLED certified material. FSC (Forest Stewardship Council) and (US Green Building) material supplied by our supplier to Vision Stairways and Millwork.