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Volvo at Gwinnett Place

(678) 475-9330 www.volvo.com »

3373 Satellite BoulevardDuluth, GA 30096   map »

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Compromised my safety and damaged my car!!!, 8/01/2007

First time I went here, I asked them to tighten my bolts that hold on my windshield wipers, cause I noticed they where getting loose. They did not and a few days later I got caught in a rainstorm and... my wipers stopped working...I could have easily gotten in a accident pulling off the road cause I could not see anything. I decided to give them another chance when I need brakes. When my car came around the corner from clean up, I noticed that a piece of my trim was hanging from my front bumper...upon further inspection, I realized that someone had hit the curb is my car, scratching my rim, pulling off my trim piece and scratching up my tire. I will never return to this dealership for service because they compromised my safety and damaged my car.

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AWFUL SERVICE!, 7/18/2007

I purchased my new Volvo from Gwinnet Place about a year ago and had a pleasant buying experience. Unfortunately, my service experience there was AWFUL. The first time I went my service coordinator... was rude and I also noticed there were political stickers all over the main door which I thought was unprofessional. The second time I went in, they overcharged me for services that were supposed to be included in my service plan and when I spoke to the Director of the Service he was just as condescending and rude as his Service Coordinator. I have since switched dealerships and am glad I did!

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Displaying 1-3 of 3

Reviews

jennic64

Reviews: 2

Compromised my safety and damaged my car!!!

First time I went here, I asked them to tighten my bolts that hold on my windshield wipers, cause I noticed they where getting loose. They did not and a few days later I got caught in a rainstorm and my wipers stopped working...I could have easily gotten in a accident pulling off the road cause I could not see anything. I decided to give them another chance when I need brakes. When my car came around the corner from clean up, I noticed that a piece of my trim was hanging from my front bumper...upon further inspection, I realized that someone had hit the curb is my car, scratching my rim, pulling off my trim piece and scratching up my tire. I will never return to this dealership for service because they compromised my safety and damaged my car.

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stephanie390

Reviews: 27

AWFUL SERVICE!

I purchased my new Volvo from Gwinnet Place about a year ago and had a pleasant buying experience. Unfortunately, my service experience there was AWFUL. The first time I went my service coordinator was rude and I also noticed there were political stickers all over the main door which I thought was unprofessional. The second time I went in, they overcharged me for services that were supposed to be included in my service plan and when I spoke to the Director of the Service he was just as condescending and rude as his Service Coordinator. I have since switched dealerships and am glad I did!

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tknudsen

Reviews: 2

Stay away

We have had nothing but problems with this dealer in regards to servicing our Volvo. My wife brought the car in twice and asked them to look at the transmission - both times they said everything was fine despite the fact that she told them it was slipping. I drove the car months later and realized how bad the transmission was. We brought the car to a couple of transmission shops who informed us that the transmission would need to be rebuild/replaced!! We finally shamed Volvo into assuming most of the cost since they missed it twice. Additionally, among other problems - they looked at our A/C twice and never did get it fixed. Please find another repair shop!

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