This place is great from start to finish.The staff was helpful from the moment i walked in,they sat with me for what seemed like forever going thru different books to help me decide on what would look best for my master bath and dining room needless to say they also provided me with a wallpaper installer as well, a guy named David Bradford showed up on time and provided a beautiful job. I LOVE THIS PLACE. They also provide a full decorating service which i will soon be taking advantage of.The store itself is decorated and gave me plenty of ideas to do my own house.
Posted: 1/30/2012 • Link to this review
More than two weeks ago, I placed an order for wallpaper. As of Monday, the order had not arrived. I left a message at 6:03 pm Monday night with my name and number, asking for a return call with the delivery date and tracking number. My message was ignored; I never received a return call. I was not able to call Tuesday. I called from work today (Wednesday) to be told that the wallpaper was backordered for five weeks! This information was provided with the understanding that I was simply going to have to wait more than five weeks to receive my wallpaper. I was not offered the option to cancel the order; I had to demand it. My master bathroom has been stripped bare to the floor, the wallpaper removed, the tile reglazed, the walls patched and waiting for wallpaper for a week and a half. If their staff had the professionalism to check orders after they are placed, or even to return phone calls, I could have ordered something else without wasting so much time. Due to the staff's apathy, my bathroom remodeling project will be extended a month longer than it should have taken.
Posted: 4/02/2008 • Link to this review