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Waste Management of Georgia, Inc.

2 star rating 17 Reviews

(770) 805-4130(770) 805-4130 View Website »

2859 Paces Ferry Road SEAtlanta, GA 30339

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Reviews

  • Waste Management of Georgia, Inc. - Atlanta, GA -  IrishBob

    Reviews: 2

    Horrible Customer Service
    IrishBob (2 reviews)
    7/20/2016

    Been using Waste Management for residential trash service for the past 4 years. I contacted them online to remove some yard waste (bundled limbs and bagged materials). I was given a confirmation number and date as to when the materials would be picked up. On that date, the collection crew did not pick up the materials because they claimed the material were not bundled or bagged, which was not true. I called customer care immediately, and they stated they would send the crew back to pick up the materials. That did not happen. This started a three day cycle where I would call customer care, they would give me a pick-up date, and I would arrive home after work to see the trash is still in front of my house. As of today, the yard waste is still there. Do yourself a favor, and do not use Waste Management for your residential service.

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    Project Details

    Area Atlanta, GA

    Date July 2016

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  KimFromSuwanee

    Reviews: 10

    AVOID!
    KimFromSuwanee (10 reviews)
    7/11/2013

    Morons. Just spent an hour on the phone with them for the third time in six months. They keep billing an old expired card despite showing in their own records that I have updated this information three times since January (this is July). Each call takes over an hour. They again billed the wrong card, and have now charged me $35 for the privilege! I'm taking my business somewhere else!

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  PENNAPEACH

    Reviews: 6

    Don't bother unless you want aggravation
    PENNAPEACH (6 reviews)
    1/03/2013

    This is a company that cannot get it right, nor do they seem to care. Got the name of one of the manager responsible for pick ups from a WM employee at my church. But even that guy was ineffective at managing his own department! Missed pickups, trash strewn over my lawn and the street. I was offered plenty of free weeks of service for all of their missed pick ups, but it got down to the fact that they could not pick up reliably. When I cancelled, I told them to pick up their container within 24 hours. I was told they only picked up the containers weekly. I finally told them if they did not pick it up within a day, it would be moved to the main road outside my subdivision with a large note stating WM sucked and why. They picked it up within 24 hours. It is not my nature to threaten, but I was sick and tired of their nonsense. Hire them only if you enjoy customer DIS-service.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  AdamB1

    Reviews: 4

    Completely Unreliable
    AdamB1 (4 reviews)
    6/29/2012

    They used to be good. For the last year, they have become increasingly unreliable about picking up on the scheduled day and for the last 6 months, haven't hit it once. If you call them, they say that the truck broke down or some other excuse EVERY WEEK. Sometimes they get it the next day. More often, it takes calls every day until they finally show up. This week, after 2 days of no-shows, I phoned to complain and was promised that I would be picked up the next day and that the route manager would call me to talk about the service. I told them that if the route manager did not call, my next call would be to cancel service. Two days later, my grass has turned yellow under the full container and nobody has called. When I fired them, they told me "We're sorry to lose you as a customer." I told them that if this were true, they might have tried giving me the service I was paying for. They're sorry to lose my money is all.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  DawnYawn

    Reviews: 5

    Inconsistent Pickup
    DawnYawn (5 reviews)
    7/20/2010

    Been using WM for about 20 years. We never had anyone else. No problems until this year. Sometimes they'll pick up at 7am and sometimes at 7pm. They missed my pick up entirely a couple of times this year. One of their new truck drivers tire-rutted my lawn on Mondays for 4 weeks in a row by backing up poorly. I know it was WM bec I finally waited out there to see who it was and busted them. The cost has been creeping up, now it's $84.41 per quarter. Too many problems this year. Their employees just aren't the same anymore. I'm trying a new company. Probably I'll have problems and fees associated with the cancellation, but I've had it with Waste Management.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  TKTKTK

    Reviews: 6

    Reliable, Courteous
    TKTKTK (6 reviews)
    10/28/2008

    Zero problems with WM over 10 years. Pickup is regular, crew/drivers are courteous and respectful of how they leave emptied containers. Price is creeping up, but so is every other vendor's. Gas prices affect everybody. And HEY! I help myself because I don't make a mess and expect the crew to clean up.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  adjohnst

    Reviews: 17

    Switch To Liberty
    adjohnst (17 reviews)
    3/25/2008

    I've switched to Liberty and am much happier overall. If you go with this company, don't expect your trash to be picked up on your scheduled day. It's a complete craps shoot. Much, much more trouble than it's worth. There's other companies that will do it for the same price and actually show up.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  MikeWest75

    Reviews: 1

    Poor service, inconsistent pick up.
    MikeWest75 (1 review)
    1/17/2008

    My wife and I have had some recent trouble with WM. We've had 3-4 missed pick up's with no explanation as to why. We've switched to Liberty Disposal with lower rates and significantly better service. I advise anyone reading this to check out options when setting up trash service.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  vendorman

    Reviews: 4

    Total CRAP
    vendorman (4 reviews)
    11/24/2007

    For a public traded company this outfit that serves Alpharetta is a JOKE. They consistently screw-up pick-ups and expect to have your garbage sit outside for a week before they send the morons to come get it. DO NOT USE THEM!!!!!!!!!!!!!!!!! Hire a local company whop cares about their reputation WASTE MANAGEMENT IS THE WORST!!!!!!!!!!!!!!

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  happycamperusually

    Reviews: 2

    Overall unhappy with WM customer service
    happycamperusually (2 reviews)
    7/03/2006

    I felt like we were getting a good deal to begin with but realized their prices were a little higher than some others who I've realized now have better service than WM. They didn't recycle in my neighborhood so they told us to just put it in the trash. They returned the trash can either to the middle of my driveway or on the road. One time they refused to pick up my lawn waste and I met them at the road and they yelled at me. That was enough so I fired them. When I switched to someone else it took them 5 weeks to pick up my trash can, only after 5 calls to them requesting they come and get it. They gave us several dates when it would get picked up and missed all of them but the last one. WM needs to get their act together.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  jghampton

    Reviews: 50

    Okay
    jghampton (50 reviews)
    10/28/2005

    We left Waste Management for the competition that offered a lower price. There service was fine and they rarely forgot us but the pricing was higher and there wasn't any benefit for the higher cost.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  dudette

    Reviews: 11

    Price keeps going up
    dudette (11 reviews)
    10/11/2005

    Their service is ok, but they keep increasing the rate. I switched to someone else.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  jnmorris

    Reviews: 3

    Never get it right
    jnmorris (3 reviews)
    7/11/2005

    They have missed our pick up day 3 times, never get the recycling, and today they left the trash can in the middle of the driveway when they saw me in the garage about to back out!!!!

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  Doris1

    Reviews: 5

    Average Customer Service
    Doris1 (5 reviews)
    6/30/2005

    Their trash service is good but it took them three weeks to deliver a trash can to my house upon opening the new account.

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  • Waste Management of Georgia, Inc. - Atlanta, GA -  carnut

    Reviews: 9

    Just average
    carnut (9 reviews)
    4/25/2005

    85% of the time they come when they are supposed to, 90% of the time they don't tear up my lawn when they come up the drive... they do take the garbage.

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Business details

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • 9:00am
  • 5:00pm
  • SUN
  • 9:00am
  • 5:00pm