We went in today to fill our water bottles for the first time. The man behind the counter (owner) was very friendly and helpful. He took the time to explain all about the alkaline machine and the benefits of alkaline water. They also have a very very large assortment of candy, Thrifty ice cream and shaved ice. We will definitely be back in the evenings for treats with the family. This is our new favorite place in Gilbert!
Posted: 7/20/2015 • Link to this review
I just got home from my 3rd and last visit to the Water and Ice store on Val Vista and Ray. We are new to the area and new customers to the store. Overall we have spent over $75 easy between bottles, water, and ice cream. One of the 5 gallon jugs we purchased was leaking through a pin hole found in the bottom. When brought to the staff and managers attention we were rudely denied a refund or exchange. They never did show any appreciation for our service and they treated us with utter disrespect, wouldn't even make eye contact with us. They could not even honor a $13 jug that they probably paid $6 for at cost. So to save 6 bucks they lost a frequent paying customer. They are a bunch of crooked cowards. The manager could not even look us in the eye or offer any explanation what so ever. Now I see why the morale seems so poor among the young adults that work there. It is a shame that the older adults (manager with brown hair and moustache)are setting such a poor example.
Posted: 7/18/2015 • Link to this review
Unfortunately this review was not a completely truthful or fair one. The bottle did not have a "pin hole" in it. It had a 1/2" star shaped crack on the edge. This is common when the bottle is set down to hard or dropped on the edge. The manager explained to the customer that he would be more than happy to replace the bottle had it been a manufacturers defect but could not be held responsible for mishandling. The customer didn't want to hear any of it and accused the manager of calling him a liar. At this time the customer became belligerent and started using foul language and calling the manager several different expletives. The manager remained calm, thanked him for coming in and finished the transaction without trying to cause a larger scene because there were other customers and children in the store. The manager was trying to prevent the situation from escalating, not being a "crooked coward". The customer kept calling the manager names to the point where another customer had to ask him to stop using such language around their children. The customers wife called on the phone and the manager again explained the policy about refunds caused by manufactures defects. She too cursed out the manager on the phone using foul language. For the past 14 years we have several hundred customers come through our store daily. We strive to give them all great service and great value for their money. We apologize if we occasionally fail in that area and we always try to make it right.
We always get our water here and love it. The prepaid cards make the water even cheaper which is always a plus and we usually end up with a snack in hand on our way out. Very friendly and look forward to going back.
Posted: 2/16/2015 • Link to this review
My family and I have always like 'water and ice' stores, that's why we were extremely happy to find one close to our house (Valvista and Ray)...Unfortunately the customer service we have received there has been extremely poor. Every time we go there, it seems like it is an inconvenience to the employees including the owner. We feel unappreciated and even disrespected. I recommend to go to another store if you need water, ice cream or anything they may sell there....IT IS NOT WORTH IT!!!!!!
Posted: 5/01/2013 • Last edited: 7/18/2015 • Link to this review
Stopped in tonight for some ice cream and shaved ice with the family. Wow! What a great selection of products at very reasonable prices. The service was great too. The two men behind the counter were very friendly and courteous. We will definitely be back!
Posted: 5/01/2013 • Link to this review
Rude man behind the counter seemed inconvenienced to serve my daughter 2 scoops of ice cream in a styrofoam bowl which was ridiculously priced at $4. This is THRIFTY ice cream, not Cold stone. Then had the nerve to TELL me I could give him the $4 in cash instead of my debit card or he would HAVE to charge me an additional 35 cents. Wow... I will never set foot in that store again! I would be shocked if they stay in business.
Posted: 3/22/2013 • Last edited: 5/01/2013 • Link to this review
We were purchasing our water at this store for 2+ years and HATED going in there - we were only going because it's close to our home and we need filtered water. The older man and the middle-aged man (owners?) would glare at us with a mean scowl, never smile, never say hello, and were very short with their answers. We were even lectured by them a few times when we asked questions like "are there eggs in the (Thrifty) ice cream (we're allergic) or "is it okay to take the water cart out to my car?" Our patronage at this store was far from appreciated and seemed almost unwanted. We stopped at another Water and Ice store in Gilbert the other day and found the service to be wonderful - friendly, personable and even helped get the water out to our car. Wow, what a difference! We had no idea how wonderful it could be at another Water & Ice. Goodbye W&I on Ray & Val Vista - we'll drive a little further to be treated like real customers.
Posted: 9/28/2009 • Link to this review
We went here to get my sister set up with a water cooler and bottled water. The guy who helped us was very knowledgable just wish he would have helped us load our stuff in the car.
Posted: 4/20/2008 • Last edited: 5/01/2013 • Link to this review
They probably make their money selling water & ice, but I usually just get the Thrifty Ice Cream. This reminds me of the old candy or soda shops around in the sixties. The kids & I ride our bikes down there, buy an ice cream cone, and relax at a table for awhile. Lots of candy, soda, & slushie choices thre as well.
Posted: 3/14/2007 • Last edited: 1/02/2008 • Link to this review