I just paid way too much for a "top to bottom" cleaning, that I could have done in half the time. Two cleaners were here for three hours, I have a 1300sq. ft. townhome. My house was pretty clean before they got here (no dishes, one bath is never even used,no toys out, vacuumed ealier in week,etc). The whole reason I wanted the "top to bottom" clean was for the oven, inside fridge, windows, baseboards,scrub floors, etc. The stuff I don't get to often. I told the person I scheduled with what my priorities were for the cleaning. So, after three hours ($52/hr) I pay, they leave (they were friendly by the way). I have to say that I did notice a lack of supplies and no stepstool also. It looked decent at first and they had been here 3 hours. After they left I looked further; only 3 of the 6 windows were cleaned, the one tub we use was wiped down (not cleaned), floors still had hair in corners (just lightly mopped, not scrubbed), no baseboards wiped and the worst was the oven and inside fridge were never touched (which I had said was my priority). UGH! Use someone else, waste of money.
Posted: 10/03/2008 • Link to this review
How happy I felt when I found these two other reviews on this service that echoed my own experience. They came early finished early. Of course they finished early because they did virtually nothing that I asked them to do. The job was an easy rental property clean with no furniture involved. I had already painted most walls which then didn't require wiping down. They didn't seem to have the right equipment to even reach to high cabinets and ceilings. When I arrived back to review the work I was confronted with the fact that there was very little cleaning that I could see that was actually done i.e still gunge around sinks, ketchup in grout lines and piles of hair and gunk in corners!!! After complaining I had to deal with the same two people coming back and treating me terribly while the person who was dealing with customer service insisted that the cleaners were right and I the customer, was mistaken. Grudgingly they did the tasks I asked of them and I have since discovered that windex is a cleaner for all situations. My rental still has the mold on the ceiling as they had no ladder and insisted that it could not be removed (I have cleaned this area several times myself and had success with mold removal) and gunk around the bathroom faucets and generally a second rate job. Please save yourself the aggravation of using this poorly managed and staffed company. How hard is it to do a job right. Next time I will do it myself whilst juggling a job, three kids and a husband.
Posted: 9/06/2008 • Link to this review
We have used them for a few months and I am looking forward to their last day. We have had the same team, consisting of two people come to our house every other week. I am not quite sure what they do in my house for two hours. Dusting isn't done. I like the floor to be swept and scrubbed, but they seem to not completely sweep and they just mop the floor. They have used an abrasive scrub on my stainless steel, therefore scratching it. They recently put my grandma's tea kettle in the dishwasher (which is not good). We have spoken to them here and there to kindly ask that they do not do certain things, but I feel like they are loose cannons in my house. One thing that bothered us was that sometimes, the team would show up a lot earlier or a lot later then the time they were suppose to come without calling us. Once they showed up and my husband was just getting ready to get in the shower. I have come home a couple times and found my bathroom door closed and when I opened it there was an overwhelming smell of poop and orange spray to cover it up. These people are to clean my house, not make it dirty. I just don't get a professional vibe from the company. I am not going to be using them again - but again, it may be the team I had. Be cautious.
Posted: 8/25/2008 • Link to this review
We paid for 2 1/2 hours of cleaning to be done on our house before we moved out. The house was totally empty, it was an easy job. We told them that if they couldn't finish then to do as much as they could do in the time allotted. We had to leave for awhile but told them we would be back about 30 min. before they were finished to inspect the house. Our landlord was outside dealing with the landscaping so we felt comfortable leaving them in the house alone. We arrived when we said we would but the cleaners were no where to be found. Our landlord said they left about 30 min. before we got there. So they only worked for an hour and a half instead of the two and a half that we paid for and they did a bad job for the time they were there. We called to complain and ask for a refund for the time that they were not there, the manager knew that the cleaners were not there for the full time but she refused any refund and argued with us for about 20 min. Not only did we not get our money back , we had to deal with horrible customer service and were charged again by our landlord to have someone else come and clean the house again. I will NEVER EVER use Weekend Maids again and suggest that no one else does either. I don't want anyone else to be cheated.
Posted: 4/22/2007 • Last edited: 9/06/2008 • Link to this review