West Coast Eye Care Associates

3 star rating 2 Reviews

(619) 697-4600(619) 697-4600 View Website »

6945 El Cajon BoulevardSan Diego, CA 92115

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Business overview

Treatments Offered

  • Bifocal Correction
  • Cataract Surgery
  • CK
  • Corneal Transplants
  • Cosmetic Surgery
  • Diagnostic Testing
  • Excimer Laser Correction
  • Eye Therapy Or Training
  • General Ophthalmology
  • Geriatric Care
  • In-Office Procedures
  • IOL
  • Laser Surgery
  • LASIK
  • Non-Surgical
  • Pediatric Specialty
  • PRK
  • Refractive Surgery
  • Tear Duct Surgery

Service Area

  • Chula Vista
  • Clairemont
  • College Area
  • El Cajon
  • La Mesa
  • Lakeside
  • Mira Mesa
  • Miramar
  • Mission Bay
  • Mission Valley
  • National City
  • Pacific Beach
  • Scripps Ranch
  • Spring Valley

Specialty

  • Allergies
  • Astigmatism
  • Cataracts
  • Corneal Diseases
  • Crossed Eyes
  • Diabetes-Related Problems
  • Double Vision
  • Dry or Tearing Eyes
  • Emergency Eyecare
  • Farsightedness
  • General Eyecare
  • Glaucoma
  • Injuries or Foreign Objects
  • Lazy Eye & Muscle Disorders
  • Low Vision
  • Macular Degeneration
  • Nearsightedness
  • Optic Nerve Disease
  • Orbital Disorders
  • Retinal Diseases
  • Tumors
  • Vision Correction Surgery
  • Vitreous Disorders

Hours of Operation

  • MON
  • 7:30am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:30am
  • 5:00pm
  • THU
  • 8:00am
  • 6:00pm
  • FRI
  • 8:30am
  • 4:00pm
  • SAT
  • SUN

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1981

Languages Spoken

  • English
  • Other
  • Spanish

Reviews

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N/A, 11/27/2007

N/A


Bad Service, 11/12/2007

I have had nothing but problems with this company. They charged me more than they did for my daughters exams, and it was the exact same exam. When I finally decided to just pay them, rather than... fight it, they told me they would release my prescription. They didn't, and I had to sit in the office for 40 minutes before htey would release it. I then asked them to send my daughter's contact lens prescription to me, and after 24 hours, they sent me her glasses prescription. I have called and every time I do, I get voice mail, even after going back to the receptionist numerous times. She would tell me that they told her they are going to pick up the call, then don't. I am so frustrated, I am fuming. I will certainly never use them again, and would not recommend them to anyone.

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Reviews

West Coast Eye Care Associates - San Diego, CA -  csballest

Reviews: 2

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West Coast Eye Care Associates - San Diego, CA -  CallMeStella

Reviews: 1

Bad Service

I have had nothing but problems with this company. They charged me more than they did for my daughters exams, and it was the exact same exam. When I finally decided to just pay them, rather than fight it, they told me they would release my prescription. They didn't, and I had to sit in the office for 40 minutes before htey would release it. I then asked them to send my daughter's contact lens prescription to me, and after 24 hours, they sent me her glasses prescription. I have called and every time I do, I get voice mail, even after going back to the receptionist numerous times. She would tell me that they told her they are going to pick up the call, then don't. I am so frustrated, I am fuming. I will certainly never use them again, and would not recommend them to anyone.

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West Coast Eye Care Associates replied on 11/27/2007

It is our goal at West Coast Eye Care to provide excellent health care and customer service to our patients. We have patient advocate signs in all of our offices, and if patients have a problem, we would hope that they would call, and speak to a manager, or fill out our customer service questionnaire and put it in our suggestion box. We DO take all suggestions and any complaints very seriously when we know about them, and would take steps to resolve any questions and problems. WE are for patient satisfaction and stand behind our name. Please Contact the Practice Administrator, Andrea Crawford at andrea.c@westcoasteyecare.com to resolve any issues.

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