Took my 6 year old schnauzer here after sudden onset of balance problems, nystagmus, head tilt and an inability to stand or walk straight. I feared he was suffering a stroke or seizure. Got there, vet tech who threw out a bunch of assumptions and uneducated guesses about what it could be, took vitals and disappeared with my dog behind a big door. The "doctor" appeared twenty minutes later asking few relevant questions, performed ZERO assessment or exam in my presence, wrote a few notes on a piece of paper and left the room. The tech later appeared with a "quote" of $613.00!!!! to include overnight observation, IV fluids, diazapam administration if any seizure symptoms occurred, labs and cultures. I opted for conservative care which included 250 cc's of subcutaneous fluid administration, a $45.00 "emergency fee" and a $40.00 "exam" that took place behind a door that was not witnessed by me. After performing my own research online, it is abundantly clear that my otherwise healthy dog has canine vestibular disease which is apparently very common, non-life threatening, and easily diagnosed and treated with motion sickness meds, fluids and love. The doc never made any substantive recommendations or asked about his ears, which should have been included in the "basic exam". The vet tech said his temp and vital signs were normal. Not pleased with these folks at all for charging me $127.00 for 250 cc's of saline solution and a basic assessment that I am not even sure took place
Posted: 9/25/2013 • Link to this review
Our family took our 17yr old cat in because we was falling down, eyes were dilated and breathing hard. Dr. Meyer could not have been more compassionless and didn't even bother to perform any exam at all. Never touched our cat, just said "so you want me to put him down?" I would never recommend anyone to take their pet here. Also tried to double bill us at the end and we had to argue with clerk. This place took a bad situation and made it exponentially worse.
Posted: 9/11/2011 • Link to this review
I took one of my dogs, Henry, to Westside when I came home from work to find a large puncture wound in his abdomen. I walked in and Jade, the vet tech, kindly got us into triage right away. Dr. Barnes came in shortly afterward, and after a gentle examination, said that she wanted to do surgery to make sure there was no internal damage. Jade came back in with an estimate - $1500 - and I was on my way. When I picked Henry up the next morning, both Dr. Barnes and the vet tech on duty, Danielle, went over everything that they had done, and detailed what care Henry would need during his recuperation. I decided to take him to our regular vet for a few day, and the paperwork was faxed to them before I got out the door. Most of the reviews that I have read of Westside seem to focus on price. Of course they are expensive - they offer a specialized service. They stay up all night, ready for any emergency that a pet owner might have. Also, they don't do the kind of volume that a regular vet does, requiring higher prices in order to make the same margins. I would have paid ten times what I did to make sure the Henry was okay. I highly recommend Westside Animal Emergency Clinic.
Posted: 1/20/2011 • Last edited: 1/18/2013 • Link to this review
DO NOT GO HERE! We had to take our 16 year old dog here on Christmas Eve when we realized that it was time to end her suffering. My Husband sat in the room for over an hour before anyone came in and he was the only one there.. Then asked to speak to the Vet just to ease his mind in having to put her down and he was informed that we would be charged an extra $35 Office Visit?? When the Vet came in she showed no compassion or care in what was happening and on Christmas Eve no less. We have had to put an animal or two down before but never with this kind of experience. Shameful! ETA-the young tech there that night was very sweet and tried to be as helpful as she could. Hopefully one day she will find a better Vet to work for
Posted: 1/21/2010 • Link to this review
Found them very very expensive, be aware of their PRICES because they will suggest everything in the book to bring up the cost. NOT IMPRESSED AT ALL..... MONEY BEFORE SERVICE!!!!
Posted: 12/27/2009 • Last edited: 11/06/2011 • Link to this review
I was referred to take my misdiagnosed cat to the emergency clinic for monitoring. Dr. Brown said around $100. Well, when I got there, this place didn't even know what the glucose reading was nor even if my cat was given insulin. The girl here laughed at me when I said I was told would cost $100. She said it costs $73 to bring it through the door. My cat was misdiagnosed as having diabetes so in my opinion Dr. Brown (since he's a shareholder and wants large dividends) could refer me here for more charges. They treated my cat for diabetes and he never even had it. This place charge me $505 to monitor and check my cat's blood level. DO NOT TAKE YOUR CAT HERE NOR ANIMAL HEALTH CENTER IN POWDER SPRINGS. THEY ARE TRYING TO BRING IN THE DOLLARS AND THEY DO NOT CARE IF YOUR ANIMAL SUFFERS. My poor cat was sent home to die as sick as when I brought him. I don't think any of these doctors have a heart. They only chose this profession for the 6 or 7 figure income. They have no compassion for your animal. Please, take it somewhere else to somebody who cares. If I have an emergency again, I'll go to Smyrna.
Posted: 10/09/2009 • Link to this review
I went there when my cat got sick afterhours. While the staff was nice, they were not helpful. Not sure what the initial vet cost cover, but I'm not convinced they even touched my pet. My expectations were for them to at least provide early diagnosis based on experience or a summary of observations that could be made prior to tests. The vet met with me prior to going in the room but not after. I feel as though I wasted my money and I am glad I opted to wait and take my cat somewhere else in the morning. Being that several vets in the area all have voicemails to refer people to Cobb/Marietta Emergency clinic should have been an indication.
Posted: 7/11/2008 • Last edited: 3/01/2009 • Link to this review
I have used this emergency vet a couple of times over the past 14 years. Once with a good result and once when my dog didn't make it. On both occasions the vet and staff worked efficiently and took good care of both pets.
Posted: 6/29/2008 • Link to this review
I had to take my dog Sheba there after she was violently ill and our regular vet recommended we leave her there overnight to continue treatment. Dr. Barnes seemed to really know her "stuff" and from all outward appearances, they took good care of my dog. They were quite busy when we arrived. Within a 10-minute period of time, 3 new pets came in the door. They weren't as "comforting" and compassionate as my regular vet but then again, they were quite busy and took good care of my dog. The one who met us in the morning when we picked Sheba up was quite friendly and went over what they did, etc. All in all, a very good experience with them.
Posted: 5/24/2007 • Last edited: 1/02/2008 • Link to this review