They put a roof on our house 2 years ago. Someone was cleaning our gutters and noticed a large soft spot. Said shingles were out and there was rotted wood. I am having a hard time trying to get them to come out here. When I called and talked to Jennifer, she said if the wood was rotten before the shingles were put on then they would not honor the contract. I am not an expert, but if there is rotten wood would you put shingles on it??????
Posted: 6/29/2011 • Link to this review
*AVOID them at all costs.* I've never experienced a worse company than them. I recently got married & we wanted to put a new roof on our house. Westurn Roofing sales guy sold us into believing it will be a day's job & everything will be painless from paperwork to billing to customer service. Quite the contrary. They took 75% money upfront & we thought this was the norm. A few days later, there was an installation crew but didn't look professional. We found out they were picked up as laborers for the day & had never done roofing before. When I called the sales guy he said these were the only people who would do the roofing, otherwise we'll have additional costs. My husband called back but now he wouldn't pick up. We tried like 193 times. A little while later, we noticed our roof leaking & learned that installers had put too many nails in places they weren't supposed to that broke the shingles. We needed to replace the roof as it was dangerous to live like that. We called Westurn a million times but to no avail. We are now stuck with a leaking roof. Forget fixing it, Westurn has walked away with our money & left us dry as the new roof will cost us over 7K again. This company is a cheat, a simple google search on "Westurn Roofing" will show you they have cheated hundreds before. I wish I had done that search. What they do is wrong and unethical & no one should have to suffer as we did. I hope the lord will forgive them, coz I'm having a hard time doing it :(
Posted: 6/20/2011 • Link to this review
Westurn roofing damaged my home and has refused to fix the bad roofing job that caused the damage to a sheetrock ceiling or the sheetrock. The current rep-Bill Lehr for the company promised to get my home fix and has done nothing. This company has been banned from doing business in the State of Florida.
Posted: 3/08/2011 • Last edited: 3/15/2011 • Link to this review
My wife received an unsolicted proposal from Westurn Roofing to repair our roof after a hailstorm. My wife was told that the company would do the work for whatever the insurance company was going to pay for the work. She signed the proposal. She was never informed that Westurn considered this to be a binding contract and not just a proposal. She was informed that someone from Westurn would be contacting her to discuss work on the gutters. She was not called. After a wekk she informed Westurn that she had not been contact, she was informed that someone would be calling in a day or so. No one called. She contacted Westurn and informed them we were no longer interested in having them do the work. At this time, she was told that the document she signed was a binding contract, even though it was not filled in completely with the specifics. She was also informed that Westurn would expect to still do the work and if not, would expect a 25% restocking fee. (Note: Westurn had not ordered or procurred any materials for work on our home at this time. They were waiting for us to hear back from the insurance company.) I sent an email to Westurn informing them of why we had cancelled the work. I received an email back from Westurn threating to take me to court if I did not let them proceed with the work. I informed Westurn that we were no longer interested in their services and would be seeking the services of another roofing contractor.
Posted: 8/25/2009 • Link to this review
I used Westurn for a roofing and gutter job regarding an insurance claim. The claims specialist was nice and helpful. He was on top of things in the beginning. The contractors did a great job on both the roof and gutters. He didn't inspect the roof and gutters as I had expected, but I had someone else who had expertise to look at it. (No charge for inspection by other party) They agreed work was good. The claims speclist I worked with was not very responsive when I needed a call back. Nevertheless, the job is done and I would not recommend them at this time, although my experience was fair. It wasn't the customer service I expected from an experience company.
Posted: 8/10/2009 • Link to this review
At begining their sales people were nice.I was waiting for insurance adjuster to come and they were telling me that they will help with that but refused to give me an estimate( they are not working this way) wich should 've been first flag. I signed a contract with them before reading it,that said I cannot cancel it( on the back, but I read only the face of document) and after I received the insurance assesment I asked again for an estimate.At that point the sale person became rude and menacing to the point I was fearing that he will start beating me or something,and told me that I will hear from their legal department.All this because I asked how much it will cost and I did not want to tell them what the insurance value is. I spoke with his manager who never appologized and was concerned only if I still want to work with them. My advice- stay away ...
Posted: 6/22/2009 • Link to this review
This company in GA is a family business. They are super nice people. With a little work this can be the best roofing company in GA. Right now they are overwelmed and that causes them to be late and to drop the ball some. If they can get this figured out they'll do fine.
Posted: 6/10/2009 • Link to this review
This roofing company has really good sales people but the workers that are performing the work are really really Bad. They massed up all my landscape and my yard, never clean up after them self even now i have nails in my yard,try to get hold of the President of the company never got hold of her. I spoke with the vice president "Danielle" and she promised me to call me back witch never happened, i was waiting for two days to for them to get hold of me. Finally my roof was not finished and the rain began so make sure you know who you are dealing with.
Posted: 6/03/2009 • Link to this review