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Westwood Appliance

(310) 450-4888

2204 Pico BoulevardSanta Monica, CA 90405 map it »

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Business overview

Reviews

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great service, kind sellers, unbeatable price, 5/03/2012

I found westwood appliance store in santa monica, online for a water filter I needed for my place. I felt welcomed by the sellers in the store and all of my questioned were answered. I ended up... paying a very reasonable price than what I would have purchased online. Overall, I walked out of the store knowing that with the level of customer service, I had to leave a review for them.Thank you!

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Follow up harassment!, 2/07/2012

As posted earlier, I did not have a very good experience. And Westwood Applicance did NOT fix anything. But wow...after writing that review, AL (supposedly the owner who came to my house) actually... called my HOME to complain about the review! I wasn't going to tell the entire horrid, inappropriate tale but here goes...In addition to his wife and daughter (Darlene and Danielle respectively) being so rude, Al did come to the house. He said it had to do with the venting and then tried to persuade me to do an very expensive ""new venting"" which I refused.But the WORST part was how inappropriate he was. Again, like his daughter, he asked if I was a therapist and then launched into stories of some of his other clients who were therapists and descriptions of their homes. He made ongoing inappropriate comments about people and their professions. He tried to make me feel indebted because he wasn't going to charge me. Is he kidding!? I thanked him and called Snyder Diamond (where I purchased the dryer) and they came out and made sure the installation was correct. All that was needed was to check the vent connection. They did, and the dryer works perfectly.I would never allow these people in my home again. I

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Displaying 1-6 of 6

Reviews

by manuelh at Citysearch

great service, kind sellers, unbeatable price

I found westwood appliance store in santa monica, online for a water filter I needed for my place. I felt welcomed by the sellers in the store and all of my questioned were answered. I ended up paying a very reasonable price than what I would have purchased online. Overall, I walked out of the store knowing that with the level of customer service, I had to leave a review for them.Thank you!

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by AsISeeIt at Citysearch

Follow up harassment!

As posted earlier, I did not have a very good experience. And Westwood Applicance did NOT fix anything. But wow...after writing that review, AL (supposedly the owner who came to my house) actually called my HOME to complain about the review! I wasn't going to tell the entire horrid, inappropriate tale but here goes...In addition to his wife and daughter (Darlene and Danielle respectively) being so rude, Al did come to the house. He said it had to do with the venting and then tried to persuade me to do an very expensive ""new venting"" which I refused.But the WORST part was how inappropriate he was. Again, like his daughter, he asked if I was a therapist and then launched into stories of some of his other clients who were therapists and descriptions of their homes. He made ongoing inappropriate comments about people and their professions. He tried to make me feel indebted because he wasn't going to charge me. Is he kidding!? I thanked him and called Snyder Diamond (where I purchased the dryer) and they came out and made sure the installation was correct. All that was needed was to check the vent connection. They did, and the dryer works perfectly.I would never allow these people in my home again. I

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by

Westwood Appliance - simply great

I've been a residential landlord for many years now. Back when I first bought and remodeled my rentals, I used to rely on the warrantees that came with the appliances I bought from major retail stores. After a few attempts at service calls, I came to believe that the major repair contractors were only there to give consumers the run-around.One day, I asked my plumber for a referral and he set me up with Westwood Appliance. I've been completely satisfied ever since! Westwood Appliance is a business that I depend on, at least three or four times a year, to respond quickly, effectively, and economically to all of my tenants needs. They generally get things done the same day, they don't waste time getting to the root of the problem, and when a machine would cost more to repair than replace, I've usually ended up buying the replacement from them, too.They stand by their products and service, and they stand by their warrantees. I don't know what confusion may have led to the previous reviewer's warrantee experience, but I have nothing but great things to say about the business, and the professionalism and courteousness of the family that runs it.

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by YA YA Girl at Citysearch

Neat Mom and Pop

I am so thrilled to have found this company. I had a brand new Maytag Washer. A month after I got it it started leaking. I called the manufacture, they could not get out for a week!!! They gave me Westwood Appliance as a servicer for them. They came out the same day!!!

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by Roza M at Citysearch

Love this company!

I love this company! They are the best. I called them for warranty work in my Maytag dishwasher recall made them my go to company for my home and apartment building!!Thank you Westwood!!!

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by steph spel at Citysearch

Company does not honor written guarantee!

I had a problem with the repair done on my refrigerator and the company would not honor the guarantee outlined on their invoice. Suffice it to say, I would NOT recommend this business.

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