Willow Ash Roofing is a Local Charleston Roofing Contractor specializing in Roof system replacements. We operate out of Charleston, and Myrtle Beach. Proudly serving the Tri-County area. Highly Recommended by many insurance companies just like yours. We work with homeowners throughout the insurance claims process striving for Fair Claims Settlements. Our goal is to ensure customer satisfaction. Our references and testimonials are from homeowners like you. Thank you for your consideration, We.. look forward to helping you.
In 10/2009 WIllow Ash completed a new roof on my home. In January 2012 the roof began to leak in the master bedroom. When I contacted the owner he was aggressive and angry. His company used the incorrect type of shingles. After much back and forth we cost shared the repair since he moved his company out of my state. He was rude and aggressive, In January 2016 6 water spots appeared on my ceiling in various areas of the house. My husband went onto the roof to discover that a large portion of the roof was buckled, I had two separate companies come and evaluate the roof. We were informed we need a complete new roof after only 9 years. I again contacted the owner who immediately began to yell at me and blame Allstate for his lack of knowledge regarding shingle types. He was so angry and aggressive that I switched to text only. He has refused to provide me with a list of what his 10 year warranty covers. I have asked that he send someone to look at the roof and fix the damage. He said that he sent someone but they didn't knock. He never once contacted me regarding meeting someone at my home. He said that someone came out three separate times but I was not here. Of course I wasn't! I didn't know I was supposed to be. I am now having to pay $7000 for an entire new roof only 9 years after having a roof installed. He is still refusing to tell me what his clearly useless warranty covers and is now not responding to my texts.
Posted: 2/25/2016 • Link to this review
The above review provided by Casey is not at all a proper depiction of the actual occurrence.
First I would like to say I was never hostile, rude or even raised my voice in any way as this is not something I would do. Our warranty does not cover debris dams nor is that a form of installation errors. In 2013 when we went there to her home. We actually had to rake her roof clean removing approximately 6" thick layer of pine straw, leaves and other debris along with several 6-12" trees growing off of the leaking fields of her roof. (The roots caused her leaks). Due to her threats of an online review such as what she has now posted. Which is also known as a form of Cyber Bullying. I Paid the full costs to replace a section of the roof that failed due to this debris. I also recommended she should cut back her trees and keep her roof clean of this debris.
This recent time we went back to her home January 2016 after her call. she automatically assumed I was going to remove the debris from her roof and replace the other portion of this roof for her. I am unwilling as it was the same type of problem we corrected a few years earlier just in a different area and as I said it is not a form of improper Installation. I chose to take photos of her piled up debris on her roof and recommend her find someone else to perform the repairs. Casey I wish you the best of luck in these repairs as I told you on the phone the last time we spoke. If I were able to post her address, you can actually see the pine straw and debris on her roof from google earth. I Followed up with her as any roofing company would with integrity and professionalism. I evaluated the situation in January, I decided after continuing to addressing the same issues the past few years due to her lack of maintenance I had to draw a line.
We have been in business since 2002 Family owned and operated, using the Same family name and values. Maintaining an A+ Rating with the BBB as of today. We would never be able to do this acting the way she is suggesting. Thank you for your time
To: Ryan Sancho Willow Ash Roofing From: James G. Westmoreland Isle of Palms, SC 29451 Subject: My new roof! Ryan, I sincerely want to thank you for all the help you provided to complete the excellent roofing project at my home! I feel you went beyond the "call of duty" to complete the project on time and in budget! Please feel free to use me as a reference for your company! James G. Westmoreland
Posted: 7/16/2014 • Link to this review
Willow Ash Roofing was recommended by a neighbor. We are very happy we decided to hire Willow Ash to replace our damaged roof. The job went very quickly - the entire roof was replaced in three days - and the site was cleaned up afterwards. The roof looks great. The owner, Ryan, also told us about a problem with our roof vents having been installed improperly by the original builder. So we fixed the roof vents too. Our electric bill dropped $100 per month! We have recommended Willow Ash to several of our friends and neighbors. Great workmanship, reasonable price, pleasant people who clean up after themselves, and a quick turn-around.
Posted: 1/15/2014 • Link to this review
Willow Ash Roofing Company goes above and beyond to make things right! Top notch company who's professionalism, knowledge, honesty sets them apart from others. Our mistake was not selecting them for the installation of our roof. Please do not fall for all the sell pitches out there. Willow Ash was there for us multiply times troubleshooting issues with our newly installed roof. They provided us with suggestions, solutions, contact information, all in a professional and timely manner. If I had to do it all over again, I would have chosen Willow Ash Roofing Company. In all my dealings with Willow Ash/Ryan Sancho I am thankful for his professionalism, knowledge, willingness to help, and more importantly his genuine concern to make things right. I can't thank you enough Ryan for all your help.
Posted: 12/18/2013 • Link to this review
Willow Ash Roofing, I just wanted to take minute to let you know how pleased Kathie and I are with our new roof. Of all the updates that we have made to our home we think this change made the biggest difference, we love it. You, Ginny, and your installation crew made this an effortless process for us. The stripping off the old roof, installation of the new roof, and final clean up was perfect. Your quality in workmanship, coupled with your integrity, just reinforces we made the right choice using Willow Ash Roofing. We would never hesitate to recommend Willow Ash to any perspective Customers. Thanks again. Dick Braddock Mount Pleasant, SC 29466
Posted: 12/12/2013 • Last edited: 12/21/2013 • Link to this review
Ginny & Ryan: My husband and I are extremely pleased with the roof you installed for us in October 2012. Not only did your crew show up on time and work hard to get our roof completed quickly but they also installed a quality product that will serve us well for many years. They are a great group of roofers and I know you are proud to have them on your team. We also appreciate everything you guys did from the initial inspection to working with the insurance agents and adjusters. The entire process was so easy for us due to your professionalism and the working relationships you have built. We could not be more pleased with our new roof and your company.
Posted: 12/11/2013 • Link to this review
Ryan & Ginny, We would like to thank you for a job well done. Your expertise and knowledge made a big difference on how we went about getting our roof replaced from the hail storm back in November 2012. You presented the facts on how everything was going to be accomplished and it happened to a tee. Your crew was very professional, worked hard, polite and didn't waste a minute in the day to get everything accomplished as they stated at the beginning of the day. They didn't even take a lunch break the first day. They were the best and if we needed the work done again, they would be on the top of the list. Again thank you for a job well done. Anything to do with a roof, we would not hesitate in recommending Willow Ash Roofing to anyone in need. Yours truly, Paul & Jume Glad Murrells Inlet, SC 29576
Posted: 12/10/2013 • Link to this review
Dear Ryan & Ginny, Just wanted you to know how pleased we are with our new roof. While we know you have many satisfied customers in Wachesaw Plantation, we would like to add our names to the list. We, especially, appreciate all the time the two of you spent working with our insurance company. Most homeowners have their roof replaced every fifteen or twenty years so the process is rather unique to them. In our case, with your guidance, you made it go smoothly. Your crew was very pleasant and courteous while they were here and as many others have attested, they were neat and efficient in their work. We would be happy to recommend Willow Ash Roofing to any potential customer who needs a roof. Many thanks, Lenore and Casey Darrah Murrells Inlet, SC 29576
Posted: 12/09/2013 • Last edited: 12/10/2013 • Link to this review
Being that roof repair was a long term job, I held out making my review for 9 months to see if the quality of the job would hold up for a while. I can say, it did. Willow Ash Roofing not only provided a competitive bid, but also had a friendly contact man (Kiel)who stays with you through the process. Due to work, I was never home when the crew was at the house, but they did an excellent job and cleaned up most (honestly, with a job this messy, can you not expect to find a nail or part of a shingle every once in a while) of their mess. After 9 months, the roof still looks great and there are no issues whatsoever with the quality of the job. Thank you, Willow Ash Roofing.
Posted: 9/01/2010 • Link to this review
Worked with Kiel Krausen who was exceptionally nice, HONEST, and provided excellent follow-up to make sure I was totally happy. I knew exactly what I would get for the money (type of shingles, felt, leak barrier material, etc.) since it was completely explained to me up front. Kiel was always readily available to me thru the entire process. Worked seamlessly with my insurance company and did not expect payment until I received monies from insurance. Roof looks GREAT and I have a 10-year labor warranty! I highly recommend Willow Ash and especially Kiel Krausen.
Posted: 1/16/2010 • Link to this review
Came by on Nov. 12th and did part of repairs. Was told that rest would be done after they obtained rolled roofing. Billed credit card for complete job on Nov. 17th even though was not completed by Nov. 19th. I sent letter & email on Dec. 1st and gave them to Dec. 11th (one full month after they started) to complete. When I inspected on Dec. 14th it appeared that all work had been done. A little slow in doing what they agreed and a little high on cost.
Posted: 12/20/2009 • Link to this review
Quick, honest, polite and professional service. Can't ask for more. Josh & Chris came over to check the leaky roof and quickly identified the problem and repaired the leak. Willow Ash Roofing are our roof people. Thank you!!!
Posted: 10/16/2009 • Last edited: 10/28/2009 • Link to this review
I was so very happy to have hired Willow Ash Roofing. They were very professional and they installed my roof in only one day! The girls in the office, Bridget and Holly, were so helpful. They were very knowledgeable about every aspect of roofing and always were very friendly. The roof looks great! I am referring all of my friends. That is how confident I am with them.
Posted: 10/13/2009 • Last edited: 10/28/2009 • Link to this review
Through the years we have become a GAF Certified Contractor, Proud Member of the BBB, and National Roofing Contractors Association. Were local to Atlanta since 2002, owners native to Atlanta since 1975, Recommended by national insurance companies. Maintaining High Standards by following a Roofing System on all new roof installations.
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