I contracted for 66 windows about two years ago. Window World was about half the price of most of the competitors except for the do-it-yourself crowd. As far as we can tell, the windows are identical to the higher-priced guys. Installation took three days instead of two, but for such a huge job, we were not up-set. The installers took the necessary time to do the job right. Our windows have been perfect except for two that got moisture between the panes. The warranty service is excellent; one phone call to give them the serial number. That was it. In the past two years, our energy bills have gone down significantly and our house just feels more comfortable and quieter. The windows operate "as advertised" and we've had no regrets about the choice of windows, or Window World.
Posted: 3/11/2015 • Link to this review
I cannot thank Window World enough for the great service I received. The whole process from the initial appointment to the install day was painless. Jonathan's crew was amazing 37 windows in mere hours. I highly reccommend this family owned and America made company.
Posted: 11/06/2014 • Link to this review
Worst window company ever. Took three months to get a window replaced covered by their warranty. In addition, we wanted to repair a window not purchased from them and the salesman convinced us to replace two windows. He quoted us a price for just what we wanted and told me their contracts person would contact us. When we finally connected several weeks later he tried to tell me the salesman misquoted the price and it would cost us another $100+ to get what we were already promised. I told him I expected to get what we were promised at the the price that was agreed to. He said he'd have to talk to a manager and let me know. I never received a call. After waiting four weeks for delivery, although I did pay extra to have them ship it within 3 1/2 weeks. The installers tell us the salesman measured the windows incorrectly. So now we wait another four weeks for them to order another set of windows. We had to pay up front but I used a credit card so when they couldn't get the windows done when promised I disputed the charge and my bank reversed it. They finally contacted about installing the replacement and new windows I insisted they install the free replacement before I would agree to the new windows. They came out and did install a replacement and I told the guy from Window World that I would agree to purchase the new windows if they lowered the price by the expedited fee and some amount to offset the incredible hassle they put us through so far. Never called.
Posted: 8/24/2014 • Link to this review
Window World of Atlanta just finished our Windows and gutters. The whole process was easy and smooth. It took 5 weeks from the day we signed our contract we were installed. The windows work great and look amazing. Thank you to my sales rep and install crew for following through and making this a great experience.
Posted: 7/28/2014 • Link to this review
Our experience with Window World was a very good one. We received our window between the six weeks they promised us and were placed to install our windows as soon as possible. Our house now looks brand new with the 10 windows and door we placed in our house. Everything was also done in a timely manner to get completed. The company promised us excellent service and quality windows and that's exactly what we received. Will certainly recommend using WIndow World to anyone wanting to get there windows replaced!
Love the product and service we got from Window World. Chuck, our salesman was friendly, knowledgeable, and answered all of our questions. Love that he didn't pressure us to buy that day. Installers were great. Love the finished product. Would recommend.
I purchased a home where all of the windows had been replaced with ones from Window World so I can't speak to their installation process, but I transferred the warranty under my name and they have been great to deal with. Of the twelve windows I have, only one has had an issue (a broken seal) and they were great. They came out and replaced it at no charge. The gentleman that installed it even took off his shoes before entering my house. Great company.
Posted: 3/12/2014 • Link to this review
It's been over two months since payment and I haven't heard one word from them. When I called today I was told that earliest install date is NEXT YEAR. I have many more windows to replace and window world will not be getting my additional business. Totally not cool and unacceptable. Three months for eight windows (they must be made in CHINA)even though they claim that they are made in Georgia (bull, I don't believe that at all). Can't comment on quality of windows yet since I'm still waiting????????? Side note: my family had (30) new windows installed in Boston, Ma and that company did the complete installed in less than two weeks and they did an excellent job. Too bad I could not use them. Carole in Fayette County
Posted: 12/11/2013 • Link to this review
My single pane windows were replaced by Window World's. We can no longer hear the outside, thank goodness! We will be using them to replace our remaining single pane in the near future. Carter even fixed the door Lowes installed and came out after hours for a follow up. I would recommend them for anyone looking to replace their windows at a great affordable cost with quality products! Thank you Window World and thank you Carter (the reason we will be using you guys soon to complete all of our windows).
Posted: 11/11/2013 • Last edited: 12/03/2013 • Link to this review
I used Window World to replace all of the windows and the front door to my townhouse. I am very happy with the quality of the windows and door. I could have gotten the exact same thing for double the price at one of the large home improvement stores. The process was really easy. The sales rep was really nice and came out to show me all the options. It took five weeks for the windows to come in. They said it would take 4-6 weeks so I am happy it was in the time frame they promised. The crew that came out to do the install was FANTASTIC! They were very professional and friendly. They did a really great job and I would recommend this company to anyone!
Posted: 9/15/2013 • Link to this review
Our entire experience with Window World was full of disorganization and incompetence. We spoke to management on multiple occasions. Deadlines they set were missed, and correcting problems took far more work on our part. There was a lack of transparency between office/sales and installers. It should not have taken so much work on our end to pay this much money for windows.
Posted: 8/15/2013 • Link to this review
I have really enjoyed window world replacing my windows in my home I having been working with Daniel Jessica carter heather the new windows makes my home look brand new I would be glad to recommend window world to everyone the customer service is great thanks to everyone there in the office miss Deborah baker 05/14/13
Posted: 5/14/2013 • Link to this review
2012, 2013, 2014
Window World Incorporated's vinyl replacement windows are Energy Star certified and also meet low E energy-efficiency standards.