I made a mistake when I made a appointment with this office on 2/2/11. After waiting 15 minutes to see the doctor I was lead into a exam room with the no air. After 20 mins in the exam room I open the door to get some air and I was having a panic attack. Right outside the exam room was three employees sitting & flirting with a salesman. After another 5 mins the attack had reached a new high. I left the room telling the women I needed to get air and was going outside (don't understand why no one offered to put me in another room since they were all empty.) On my way out I passed two other employees who were laughing. As I left the building no employee came to my aid or ask if they could help. After cooling off a little bit from the outside air I went to the front desk and asked how much longer the doctor would before he gets to me. They said they didn't know how long he would be since he was next door giving someone cosmetic shots. Advised the front desk employee that I was dizzy and not doing good and I needed to go since she didn't know how much longer the doctor would be...upon leaving I told them to just cancel my payment! Twelve days later after many calls I am still fighting with them to get my payment back. Employees don't return calls and are VERY rude!!! The office manager feels that since it was my choice to leave she would have to research this to see if I will get a refund. Funny but no asked how I was doing!!!.
Posted: 2/14/2011 • Link to this review
In response to this patient's posting, we would like to respond to the issues. The patient made an appointment wanting to be seen as soon as poossible (for menopausal symptoms)and we accomodated her with an appointment the next day. This was not an emergent matter but rather was a recuring condition for which she had been seen in our office before. The patient arrived at 1:43pm was evaluated, vitals were taken and she was roomed my the nurse at 1:55pm in a climate controlled room. After 15 minutes, as the doctor with whom the appointment was scheduled was delayed with another patient, the staff offered this patient the opportunity to be seen by another board certified MD whom she had seen previously for this condition. She would have seen the doctor approx 20 minutes after walking in the door. Instead, the patient refused and decided to leave. While we are mindful of everty patient's time, we do not believe that 20 minutes is too long to wait to see an MD. The majority of our patient surveys show that our patients are seen in a timely fashion. The patient's insurance company indicated that our office should keep the copay of $15.00, however, as a gesture of good will, the patient is getting her $15.00 back. The patient was writing this review as I was talking to her on one of the several occasions I called her back. We wish her all the best.
I had a great first impression of this office - was close to home, Dr. Stevens was great and thorough. Had to have a biopsy done and again, visit went well. The office would NOT give me my results of the biopsy unless I went in to the office so they could charge me an office visit and another co-pay. I told them I wanted the results over the phone, they refused to give them to me. I went into the office after HAVING to schedule an appointment and told them I did not want to pay the co-pay. The office manager was very rude to me and didn't care one bit-said they do not give results unless you pay to get them!! I ALREADY paid for the test/biopsy!! I asked them if they would give my results to a new insurance company that is waiting for the results in order to approve me for insurance. they said YES! SO they will give a stranger my results but not ME?!? Weird! I had referred my girlfriend to this practice and now I will be sure to make sure she doesn't get taken advantage of like I did.
Posted: 12/07/2010 • Link to this review
In response to this patient's review we would like to respond to her issues. There are certain results whether they be a lab result or a biopsy result that require that a physician meet with the patient face to face to discuss rather sensitive results. This gives the patient the best care since all their questions are answered and options are discussed. The patient can come to the office with a loved one or family member who may also have questions during this difficult time. The last thing we would want to do is to give the patient a life changing diagnosis in an impersonal way with a phone call. Also, it is a lot more sensitive to give some results in person so our doctors can give the patient support. This has nothing to do with charging for an office visit as we often times inform the patient of their routine lab results over the phone. We give out the majority of routine lab results to our patients without an appointment. It has never been the policy to require payment to obtain the lab results and the officer manager never informs any patient this way. The insurance company, as the payor is entitled to the results after properly requesting them, and so the insurance co was able to ask for them from a payor's point of view.
* By Appointment Only