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They offer a great product... too bad the execution is awful. The projects are poorly managed and they use subcontractors as their installers. Don't expect them to follow-up to fix open items when they have enough money to justify skipping out on your project. I still have open issues with my fence and the owner has ignored my calls and emails.
Posted: 2/07/2014 • Link to this review
Do not pay these people a deposit unless you get a signed contract with a not to exceed date for install. Promised install middle of January. Now the date is February, with no promises of getting it done by that time frame. So they are going to take 2 months to do the install. Not a large job, average size yard. If you read the contract they claim they can take as long as they want. For the record Brian has left the company or as they claim he is part time. I asked for my deposit back since they not going to perform to the dates that was promised. Was told it was not going to happen, I had to wait whatever time it took. Also I called and left several voice messages, no call back. Finally after the third call someone answered the phone, used my business line so they could not tell who was calling. I will update the rating if I ever actually get a fence. Right now I am not a happy customer.
Posted: 1/09/2012 • Link to this review
These people were very aggressive before the sale. They called several time leading up to the completion of the pool. They returned my calls promptly and seemed to be honest and reliable. The rep said they needed about 2 weeks lead time to schedule the installation. I scheduled installation about 1 month out. The Xtreme fence representative said they required a 50% deposit because they had to order materials and begin the manufacturing process. After they got my deposit the responsiveness and returned phone calls abruptly stopped. I called a couple of times leading up to the date my fence was supposed to be installed to make sure they would be on schedule. They didn't show up the day they were supposed to. They wouldn't return calls. It was a horrible experience because the pool builder needed the fence installed before filling the pool. The landscaper had thousands of dollars worth of trees and plants on his truck and the fence needed to be in place first. They showed up about 2 weeks late, after I had worked out a deal with another fence company. The final work was less than good. Many problems, no fixes... Avoid this company.
Posted: 9/04/2011 • Link to this review
I had a great experience with Xtreme Fence. They installed a galvanized steel fence around my pool/yard which looks fantastic. It was a custom job where I designed the whole fence and gate, and it turned out exactly like I wanted!
Posted: 6/24/2011 • Link to this review
I live in a custom built community of 10 homes in West Cobb. Brian and Xtreme have installed 3 of the 10 houses, 2 in the last 6 months. The product and installation on the three homes exceeds other metal fencing solutions in the community. From contract signing to installation, it took less than 45 days. Xtreme was not the cheapest, but the quality and people were exceptional. 5 stars all around. Highly recomended.
Posted: 3/27/2011 • Link to this review
Wow did I get taken by this company. We had a fence installed by Xtreme Fence around our pool. The fence was installed and shortly after the main gate had sagged to such a degree that it was unable to close without cranking it up and hope that it latched. We didn't want our young children wandering near the pool. I called Brain our salesman back and he said we will have one manufactured and out/installed to me in about 2 weeks. Well three weeks went bye and I hadn't heard from him so I called him back 5 times never to receive a return call. I even called the President J.R. O'Brien. He said he would call hi son-in-law our salesman and get back to me. NEVER HEARD FROM ANYONE!!!! That was over a year ago!!! Nightmare. Stay away from these guys PLEASE!!!!
Posted: 2/05/2011 • Link to this review
Our fence is beautiful from the street but don't look too close. The pickets are rusting and distored in shape. I've made countless calls and sent e-mails quoting thier wonderfull warrenty only to be ignored. I cannot get them to even look at the problems. They do not back up their work in any way and you will be left with shoddy work. They are a HUGE dissapointment.
Posted: 2/03/2011 • Link to this review
Xtreme Fence received half of the payment to install a fence and have given us the run around for about two weeks. We are so disappointed with the process thus far. We are hopeful that we won't have to go to court and that company will install the fence in the next few days in order for us to complete the installation of our pool. We will edit our comments depending on the outcome of the job or lack of.
Posted: 11/05/2010 • Last edited: 11/07/2010 • Link to this review
The owner J.R. Obrien visited our home half way into this install (if you can call it that) and he stated to myself and wife "This is the worst fence and the biggest mess I have seen in the 20 years I have been in business". I took over 40 pictures of broken parts, misaligned fence, wrong hardware and inappropriate install practices, poured concrete spilled all over both our driveways. Find someone else to do your fence, this company is the pits. They owe us $2900.00 in refund money and accomplished over $3000.00 in damages to our home. The materials, labor and products they have tried to use are not what they promised us. Buyer Beware, these people give a lot of lip service, but the rest of the service and products are useless and worthless.
Posted: 2/04/2009 • Last edited: 1/27/2010 • Link to this review
We needed a gate on our new property that has been sitting empty for three years. We are getting ready to move in and peope kept driving up our very long drive and poking around our big empty house. Being on a ten acre parcel that isolated had me a little freaked out....but Brian from Xtreme went above and beyond and got our gate made, installed and with all the finishing touches and I feel like I have a very good, decorative and secure entry gate now. Thanks Brian (and Terry your installer!).
Posted: 7/12/2008 • Link to this review
This company came highly recommended from the swimming pool contractor that we used and we were not disappointed. We had an urgent situation with the county (due to miscommunication as to the "adequacy" of the temporary fence that I had put up around the pool), and needed a fence put up within 3 days. They had the fence up on time and did an excellent job. While I feel certain that their schedule is typically full and under less extenuating circumstances we would have needed to wait 2 or 3 weeks, they really "got my ox out of the ditch", so to speak. I would recommend them without reservation.
Posted: 8/19/2007 • Last edited: 1/02/2008 • Link to this review
Xtreme Fence's galvanized steel product is superior to aluminum and more cost efficient. Moreover, the company's initial and follow up customer service was excellent.
Posted: 8/04/2007 • Last edited: 1/02/2008 • Link to this review
absolutely the most professional,hi quality,and value fencing company on the market. The service is superior compared not only to other fence companies but to any other service out there. James the district manager and Kevin the site manager provided true professional care and leave no question that i revieved the best product on the market for the price. I'd goto war with these men!!! I would never hesitate to reccommend these men for any fence contract residential or commerical.
Posted: 5/23/2007 • Last edited: 1/02/2008 • Link to this review
J.R. and his company did a great job. They were out to give us an estimate quickly and the job followed just as fast. The work is excellent and I am proud of the look of the fence at our business. Thank you Xtreme Fence
Posted: 4/10/2007 • Last edited: 1/02/2008 • Link to this review