This company could not have done worse by me if they tried (which I think they did try). I did a simple refinancing with them about 3 years ago. I was given less than completely true information and frequently changing documents. What went form a refinancing saving me $200 a month actually turned into a $500 a month increase due to YBR not calculating my escrow payments correctly. I took my issue to the Better Business Bureau where Your Best Rate never responded, we went all the way to arbitration which they lost, however the binding ruling and money awarded to me was never paid. I had to take them to Small Clams Court where their attorneys offered 3 different defenses and one was accepted by the judge, so instead of just trying to make me happy they paid attorneys to make sure they could make me unhappy. Paying me or fixing my loan probably would have cost them less; I think they just enjoy the fight and creating personal aggravation for their customers. Would tell anyone I know to STAY AWAY.
Posted: 7/23/2009 • Link to this review
I worked with Matt Lake Aug 08-Sept08 to get a simple loan of $269K. He is a tricky and verbal abusive. I tried really hard to be nice to get our loan done and move on. In the end he asked me to pay additional fee over $3K if I want to get the loan. I refused and walked away,lost $1K, time and pain that Matt gave me. I hope no one ever experience what I experienced. DON'T DO BUSINESS with them.
Posted: 3/19/2009 • Link to this review
I spoke w/ a guy named Steve Adelheff. Like most slimy salesman, he was very nice at first. He convinced me to email a 1003 for review in order to obtain a Good Faith Estimate from him. I worked on it immediately and sent it the same day. He emailed a couple days later asking for one number on our social security and never again. I began to get very worried and tried their toll free number and had a very hard time getting through. I finally got Steve on the phone and asked why he had not returned messages or sent a GFE. I asked him to not process the loan and he got very nasty and said he does not need by business and has 20 years of experience and completed thousands of loans. He said he was busy w/ many other loans and hung up. While he was giving out his resume, I asked for a manager and he ignored me. Now, he has all of our personal information and I have no idea what they will w/ it. I called back and he picked up this time and I asked for some reassurance that our information would be shredded and protected, he hung up the phone. What a nightmare!!! Anyone reading this review, run away as fast as you can and do not do business with Your Best Rate. At this point, I am praying that my information will not be sold to the black market or passed around to be destroyed. Protect your information and BE AWARE!!!
Posted: 12/30/2008 • Link to this review
Contrary to the other reviewer, my experience started out good and wound up horrible. Ultimately they were unable to fund my loan at closing. They finally admitted that they were trying to get another party to commit to buying the loan before funding for me. This is in stark contrast to their billing themselves as a "direct lender". I had to deal with the nightmare of finding an alternative lender at the 11th hour to purchase my home. Then as the final insult, they refused to refund my rate lock fee, despite the fact that they never funded the loan!!! Matt Lake, in particular, was unreliable and ultimately rude and insulting during the final conversations with them. "Let a hint to the wise be sufficient!"---STAY AWAY!!
Posted: 6/29/2008 • Link to this review
We used YBR to refinance and ended up in a huge mess. After our rate went from 5.75% to 8.5% we contacted Jay...We were then passed off to Matt Lake who was completely uninterested in helping us. He even told my husband that "he was not making any money on this deal". We finally contacted the CEO who told us he would do whatever it took to make us happy.... now, 4 months later we're working with attorneys to get it right! BUYER BEWARE!! They had conflicting documents at closing...even CEO acknowledge this after the fact. I would NEVER recommend this company!!
Posted: 2/15/2007 • Last edited: 1/02/2008 • Link to this review
They claim to refinance for life at no cost, but at closing they snuck in a prepayment penalty for payoffs within 2 years. At closing, they had two different agreements with various numbers that did not match and they did not follow the Good Faith Agreement at all. The closing attorney had us sign both agreements and said we would hear from Your Best Rate and that he was sure they would figure out which papers were right since the office was closed for the day. After signing all of the papers, Your Best Rate did not return our phone calls or emails for more than 24 hours. After a bit more than 24 hours, we did receive phone calls and emails from the VP of Sales, Matt. He really went the extra mile to apologize and fix the loan according to the original terms. He treated us with respect and was very professional. After we resended the original loan that was a disaster, Matt created a new loan for us that met our needs and satisfied our complaints. Based on this strong finish, I would do business with Your Best Rate again in the future.
Posted: 6/02/2006 • Last edited: 1/02/2008 • Link to this review