This is UrbanItalian's TrustRating, which is based on both the number of reviews UrbanItalian has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful UrbanItalian has been to the Kudzu community.
Posted on
11/19/2009
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Huge Disappointment
After initial contact, still no service (despite 2 contact calls promising same)4 days later.
First call was someone who said they weren't sure how to resolve our problem (a virus on a laptop) but we would receive a call from someone who could. Two days later received a call promising service, and we would 'receive a call from a technician'. A day later someone called us from Accounting (!?) who didn't seem familiar with our situation at all.
No knowledgeable service contact was ever made, and we finally gave up on this company 5 days after initial contact promising us service.
Huge letdown, especially after the reviews we read here, which prompted us to call this company.
Forced to look for another company to solve our issue.
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