This business is a complete con. I took pics. Used them today. 4 guys show up & no one takes their shoes off from walking outdoors. I'm thinking, strike one. This is a carpet cleaning! Then the guy charges me a 20 dollar tax and travel fee which was not mentioned on the coupon or by the lady that scheduled the appointment by phone. Strike two. Then, he and I go over what consititutes an area, as the coupon was for 8 areas. He charged for 3 rooms for a basement that has always been charged as 2 with everyone else I've used in 10 years. Strike 3.Then he tells me it will be 158 bucks. For what? Turns out he continued to add up the rooms wrong, so I counted them & he agreed but with attitude. Then, he says am I sure I don't want a deep clean for $200 more. I decline for which I am asked to sign a form that I'm declining. So in 10 minutes, these guys do 2 bedrooms upstairs, a hallway and 12 steps (and here's the killer) they only swipe over the TOP of each step, not touching the underside of any steps whatsoever. The basement & 2nd flight of steps was the same. The owner seemed very pissed off that I did not get the deep clean and proceeded to do 5 rooms, 48 steps and a hallway in 30 minutes! They even had the nerve to dump the dirty,lint filled water from the machine right in front of my house on my street. The mess is still there & I've got to clean it up & get someone else to steam clean my house. Reporting them to local TV consumer reporter.
Posted: 8/10/2012 • Link to this review
These people are nothing but scam artists. I called last week to schedule a cleaning for a Val-Pak coupon for $79.95 for whole house steam cleaning. They were supposed to be here at 9:00 this morning, didn't show up until 4:00 this afternoon. When they got here, I was informed that it's $60 per room, that the steam cleaning is just a refresher and doesn't include shampoo! When I told them this was shady on their part, the female in the crew said (rudely) "Well, it's right on your coupon". IT IS NOT! When I called their office, "Lisa" wouldn't answer the phone but did call me back, but insisted that the coupon says this, but it doesn't. What it DOES say is "We also offer...." and one of the things listed is "dual cleaning for high traffic areas". NOWHERE does it say that the steam is just a refresher and no shampoo is used, and that every room will be $60. SCAM ARTISTS!
Posted: 5/24/2011 • Link to this review