Zerorez Atlanta - Atlanta, GA - Carpet & Upholstery Cleaning

Zerorez Atlanta

5 star rating 1585 Reviews

(678) 733-9883(678) 733-9883 View Website »

2625 Piedmont Rd, #237Atlanta, GA 30324

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Description

Zerorez Atlanta - Atlanta, GA - Portrait

Zerorez Atlanta - The patented method for cleaning carpets and rugs without the use of soaps, shampoos or detergents. Zerorez Atlanta serves metro Atlanta with a fleet of vans and highly trained, friendly technicians. Pet stain treatments are a specialty.

Videos & Photos

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Video (5 videos)

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Photos (19 photos)

  • Zerorez Atlanta - Atlanta, GA - Residential Technicians
  • Zerorez Atlanta - Atlanta, GA - Our Customer Service Reps
  • Zerorez Atlanta - Atlanta, GA - Our Hardwood cleaning guys
  • Zerorez Atlanta - Atlanta, GA - Our Commercial Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - Our Rug Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - Zerorez Atlanta
  • Zerorez Atlanta - Atlanta, GA - Our Air Duct Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - General Manager and Owners, Craig, Patrick, and Steve
  • Zerorez Atlanta - Atlanta, GA - Zerorez Rug Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Tile Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Hardwood Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Hardwoods
  • Zerorez Atlanta - Atlanta, GA - Zerorez Duct Truck
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning Van
  • Zerorez Atlanta - Atlanta, GA - Zerorez Duct Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Tile Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Upholstery Cleaning


Residential Technicians

Reviews

  • Zerorez Atlanta - Atlanta, GA -  Merebell

    Reviews: 1

    Going back to Stanley Steamer
    Merebell (1 review)
    9/26/2016

    I have used Zerorez 4 times now. The first time they left my carpets looked brand new. The second time it took about a month before the stains came back. The third time was horrible! I have a day care in my home and the babies who crawl on their bellies left here looking like they were playing outside. We had someone come back and the guy who came was shocked himself when he poured the water out. And 2 days ago was the fourth time I used them. The satins are already coming back along with large dirt streaks. Like dirt that was pulled from the carpet but settled at the surface once it dried. The employee's who come out are very friendly. I just hate calling them back out to fix what should have been done right the fist time.

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    Project Details

    Area Smyrna, GA

    Cost Less than $250

    Date September 2016

    Zerorez Atlanta - Atlanta, GA - Lg dirt streak I have 2 of them along with dirt spots here and there.

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    Zerorez Atlanta replied on 9/26/2016

    Thank you very much for your feedback, it is very important to us.
    I'm sorry if we have not been able to meet your expectations on the last service.
    The wicking you mention initially, stains "coming back", usually happens with-in a couple of days. Soaps and detergents will mask stains, thus coming back in about 2-4 weeks.
    When we clean, we do not use soaps rather our Empowered water that has a higher cleaning power than soaps. That is why we are able to extract stains, not just cover them up. We do try to clean the carpets as best as possible on the initial cleaning. That would be a win-win for both of us. However, there may be times where we need to come back one more time. That is why we have a 30 day warranty. On the initial visit, we are not trying to oversaturate the carpets by going over them repeatedly. There are times when it appears the spots are gone because the carpets are damp and uniform and both you and the technician may believe the spots have disappeared.
    I don't profess to be perfect, but we do have a higher chance of removal of stains rather than cover up.
    If you wish, please contact me at 770-242-1313, x 8005, and I would be happy to review this with you.
    Thank you very much again for your feedback.
    Rich - Client Service Manager

  • Zerorez Atlanta - Atlanta, GA -  Tinrich

    Reviews: 1

    It's the people.
    Tinrich (1 review)
    9/26/2016

    Tim has been put in the office but he was the first person to clean my carpet. I thought I might be disappointed cause I requested Tim this time too but they called it a promotion. So Gerven came and I was happy with his work because he worked so smoothly and quickly. So, I asked for him this next time but Roberto was the only available service person and he was really proficient and kept me company too! Apparently I am never disappointed with Zerorez. Oh, and when you call ask for Hollie, Lala, or Tracy. All three are a delight. It's the people.They are All Stars. Why do people still put soap on their carpet?

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    Project Details

    Area Atlanta, GA

    Cost $250 - $499

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  Myrahj

    Reviews: 1

    Great Results!
    Myrahj (1 review)
    9/24/2016

    I'm so happy that I chose Zerorez! Our carpet looks brand new, the few stains we had are completely gone. The technician was so nice, courteous and really took the time to answer all my questions and explain the process. Everything looks and smells so fresh and clean. I would definitely recommend this company to family, friends and neighbors.

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    Project Details

    Area Newnan, GA

    Cost $250 - $499

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  jpinatl

    Reviews: 1

    Misleading Marketing
    jpinatl (1 review)
    9/22/2016

    Had ducts cleaned on three units. The process is not as it is represented on the website. It states "ZEROREZ® offers a unique and innovative approach to cleaning your entire air duct system. We show you the inside of your air ducts by sending a camera into your air duct system; and then our powerful truck mounted unit delivers the most effective air duct cleaning available by using a rotating brush to scrub your ducts and remove all dust, dirt and debris from your air ducts while simultaneously vacuuming all the unwanted debris and removing it to our truck. This process eliminates the possibility of polluting your home with un-contained debris........We also provide lifetime Electrostatic Filters, which every home should have!" The do not use a camera before and after, nor do they use rotating brushes. They also do not "provide lifetime Electrostatic Filters". I was told I could buy the filters from them but even after showing the technician the website he called in and spoke to a manager who said to tell me "We also provide lifetime Electrostatic Filters" does not mean for free. He said Kroger could say "we will provide you chicken for life" but that wouldn't mean they would do it if I wouldn't pay for it. Misleading at the very least. All of that being said the guys that came out were polite and professional. I am sure they cleaned the ducts as well as anyone else. They are nearly 3x the price of many competitors and they do not provide the 'differences'.

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    Project Details

    Area Cumming, GA

    Cost $1,000 - $2,999

    Date September 2016

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    Zerorez Atlanta replied on 9/23/2016

    Good day, and thank you very much for your feedback. It is extremely important to us. I apologize for any misunderstandings, and if we did not meet your expectations. One of the main misunderstandings is the website you visited. Zerorez is a franchise. I believe the website you visited was www.Zerorez.com. The website for Atlanta is www.zerorezatlanta.com. There you will see the system we utilize here in Atlanta. We do use a camera, and we are looking into upgrading that camera again. We do not use a brush system, rather an air whip line that is just as effective if not more than, and safe for both aluminum or flex lines. We do stand behind our service and if you are not satisfied, we do have a 30 day warranty in which we can come back to try and re-address your concerns. I cannot speak on behalf of the Zerorez in Utah, but can speak on behalf of our office here in Atlanta. Again my apologies for any misunderstandings, and as I stated, if you have any concerns with the cleaning, please contact us at 770-242-1313 and we would be able to schedule a re-visit if you wish. Thank you very much again for your feedback. Rich - Client Service Manager

  • Zerorez Atlanta - Atlanta, GA -  DAWGFAN79

    Reviews: 1

    AWESOME!
    DAWGFAN79 (1 review)
    9/21/2016

    This company did an outstanding job cleaning my badly stained carpet. The young man that cleaned my carpet was professional and very polite! I highly recommend you call this company now for your carpet needs! Thanks Zerorez!

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    Project Details

    Area Woodstock, GA

    Cost Less than $250

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  YesicaAuilera

    Reviews: 1

    Amazing service from beginning to end!
    YesicaAuilera (1 review)
    9/20/2016

    Our carpet needed some TLC, especially now that we are expecting our first child. We had 9-year stains that I was certain would not come off, but I was mistaken. Our carpet has never looked this good! The service was fast, yet meticulous. Thank you Zerorez!!!

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    Project Details

    Area Lawrenceville, GA

    Cost $250 - $499

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  Redeel22

    Reviews: 1

    Amazing results!
    Redeel22 (1 review)
    9/18/2016

    Better than we expected, with excellent customer service. Very quickly done with a quick carpet dry time. We love it & will use y'all again!

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    Project Details

    Area Decatur, GA

    Cost $250 - $499

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  mobilewhiteningpro

    Reviews: 1

    Cleanest my carpets have ever been!!
    mobilewhiteningpro (1 review)
    9/13/2016

    The technician, Chris, was professional, thorough and attentive to all details. Thank you Zerorez for a fantastic job. I highly recommend this company.

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  • Zerorez Atlanta - Atlanta, GA -  alamb9

    Reviews: 1

    Resident, Lithia Springs
    alamb9 (1 review)
    9/12/2016

    As promised, your products left no residue and hard sticky surface on my carpet. It dried quickly and so far, the stains have not returned. Roberto gave exceptional customer service. He even got a candle wax stain out of our carpet that we thought would never come out. He had a great attitude and superb customer service. He does your company a great service. Would highly recommend him to my friends and family. We will request him for our next service.

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    Project Details

    Area Lithia Springs, GA

    Cost Less than $250

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  ringocase

    Reviews: 1

    Mixed Up Appointment 3 Times
    ringocase (1 review)
    9/09/2016

    Thursday - I called and scheduled a cleaning for Saturday between 10 AM and 1 PM Friday - I received a confirmation email stating that the cleaning was scheduled for Friday and that they would be showing up that day! I called and they confirmed the appointment was for Friday. I stated that the appointment was supposed to be for Saturday, not Friday. They said they would try to re-book me for Saturday. They said I could have an appointment between 8 AM and 10 AM. I agreed. Saturday - I received no confirmation email and now wondered if anyone was even going to show up. I called and asked and was told that someone was scheduled for Saturday between 10 AM and 1 PM, not 8 AM - 10 AM like I was told the previous day. If I hadn't called, I would have waited until 10 AM and thought he was a "no-show," and possibly left and missed him. Technician was fine to work with and he cleaned the carpets. Some stains didn't come out completely but I knew that they might not. But interestingly, later after the professional cleaning, my wife used an "over-the-counter" rug cleaner on some stained spots and they looked better than after the professional cleaning. My personal opinion and recommendation is to go to the local grocery store and rent a carpet cleaner and do it yourself. It's more work, but you will probably pay less, get about the same looking results, and you won't have to wonder if and when the carpet cleaner will show up because you do it yourself.

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    Project Details

    Cleaned carpet in 3 rooms, hallway, closets and stairs

    Area Suwanee, GA

    Cost Less than $250

    Date August 2016

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    Zerorez Atlanta replied on 9/12/2016

    Thank you very much for your feedback. I greatly apologize for any inconvenience incurred. I can understand the frustration with scheduling. We do not try to make it a habit of creating errors. If that were the case, I would not be responding to your feedback. If an error happens, we try to catch it immediately. Again, my apologies. As for the cleaning, we do offer a 30 day warranty in which we would come back one more time to try and extract, not cover up any stains. That is what is different about our process over soaps and detergents, like over the counter products, that simply mask stains. This is not only from our knowledge and personal experience, but from our many clients as well. We have a higher PH in our water which provides us a better chance to remove a spot or stain, if it can be removed. This does not make us perfect as I would love to proclaim. I can confidently proclaim that our product does work in the majority of the homes we are allowed to be of service for. I know my assistant tried to reach out to you by phone and when no response, by email. You did respond to her email explaining your situation and I/we can respect that. We were not able to offer our warranty, but did try to make amends for the error which was declined. If you wish to discuss this any further, I would be happy to review this with you. Please contact me at 770-242-1313 x 8005.
    I thank you very much again for your feedback.
    Rich - Client Service Manager

  • Zerorez Atlanta - Atlanta, GA -  slee200

    Reviews: 4

    Happy Customer
    slee200 (4 reviews)
    9/09/2016

    I had 2 services done this week -- dryer vent cleaning and carpet cleaning. Everything from the initial phone call to the completion of the work was a great experience. There were separate crews that did the work, which makes sense, and both were on time, professional, and answered every question I had. I will definitely use Zerorez again and will certainly recommend them to my friends and neighbors.

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    Project Details

    Area Lawrenceville, GA

    Cost $250 - $499

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  Clements04

    Reviews: 1

    Carpets look GREAT!!!
    Clements04 (1 review)
    9/09/2016

    We have been using ZeroRez for several years now and have not been disappointed! They do a wonderful job and are very professional. I will always call on ZeroRez!!!

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  • Zerorez Atlanta - Atlanta, GA -  volunteer2005

    Reviews: 1

    My carpet looks like new
    volunteer2005 (1 review)
    9/08/2016

    Jessica did a fantastic job cleaning our carpets and stairs. She also applied Fiiber Protector and I am so happy that she suggested it. She was professional, friendly and was in and out of here in about an hour. Very pleased with her and her work

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    Project Details

    Zerorez cleaned my carpets and stairs and applied Fiber Protector

    Area Gainesville, GA

    Cost $250 - $499

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  jhpcat

    Reviews: 1

    Absolutely Fantastic... Once Again!
    jhpcat (1 review)
    9/08/2016

    We dont even call anyone else. These guys are solid from the top down. I dont think I have seen the same crew twice and yet they are all extremely competent, professional, patient and polite. Hats off to Zerorez for their hiring and training practices... never mind their approach to getting carpets cleaned so well without making them look beat up. No soap and yet our dog and cat stains are lifted after one treatment (usually). If they have to come back to re-treat, there is NEVER any haggling. No point in shopping around. These guys are way ahead of whoever is running second in this space. ---jp in Roswell. Happy customer since 2012

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    Project Details

    Area Roswell, GA

    Date September 2016

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  • Zerorez Atlanta - Atlanta, GA -  KenWest

    Reviews: 1

    Very satisfied customer
    KenWest (1 review)
    9/08/2016

    We recently had our carpets cleaned by William of Zeroez and wanted to let you know how pleased we are with the service we received. William was very professional and courteous in his dealing with us. He completely explained the process and what we should expect. He also gave us tips on how to prolong effects of this cleaning. William will be requested as our Zerorez service technician when we have a future requirement.

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    Project Details

    Carpets cleaned in the master bedroom, dinning room, hallway and living room.

    Area Loganville, GA

    Cost Less than $250

    Date September 2016

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Business details

Specialized Cleaning

  • Allergen & Dust Removal
  • Flood & Water Clean-Up
  • Pet Stain & Odor
  • Spot Removal

Cleaning Methods

  • Child & Pet Safe
  • Fast Drying
  • Hypo-allergenic
  • Low Moisture
  • No-Residue Cleaning
  • Non-Toxic
  • Truck Mounted System

Carpet & Rug Types

  • Car Carpet
  • Drapery
  • Fine Fabrics
  • Oriental Rugs
  • Stain Resistant Carpet
  • Wool Carpet

Services

  • Carpet & Rug Protection
  • Carpet Repair
  • Commercial Cleaning
  • Estimates
  • General Cleaning
  • Pick Up & Delivery

Kudzu's "Best Of" Winner

2012, 2013, 2014, 2015

Credentials

*1st Runner Up BBB Service Award *Platinum Cleaning Rating *Super Service Award *Consumer's Choice Award

Hours of Operation

  • MON
  • 07:00am
  • 06:00pm
  • TUE
  • 07:00am
  • 06:00pm
  • WED
  • 07:00am
  • 06:00pm
  • THU
  • 07:00am
  • 06:00pm
  • FRI
  • 07:00am
  • 06:00pm
  • SAT
  • 07:00am
  • 06:00pm
  • SUN

Payments Accepted

  • Cash Only
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Social

Documents

[JPG] CRI Certification
[JPG] Green Logo
[JPG] Zerorez Logo
[PDF] Billboard
[JPG] Empowered Water

Videos & Photos

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Video (5 videos)

  • 2 2

  • 2 2

  • 2 2

  • 2 2

  • 2 2

Photos (19 photos)

  • Zerorez Atlanta - Atlanta, GA - Residential Technicians
  • Zerorez Atlanta - Atlanta, GA - Our Customer Service Reps
  • Zerorez Atlanta - Atlanta, GA - Our Hardwood cleaning guys
  • Zerorez Atlanta - Atlanta, GA - Our Commercial Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - Our Rug Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - Zerorez Atlanta
  • Zerorez Atlanta - Atlanta, GA - Our Air Duct Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - General Manager and Owners, Craig, Patrick, and Steve
  • Zerorez Atlanta - Atlanta, GA - Zerorez Rug Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Tile Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Hardwood Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Hardwoods
  • Zerorez Atlanta - Atlanta, GA - Zerorez Duct Truck
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning Van
  • Zerorez Atlanta - Atlanta, GA - Zerorez Duct Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Tile Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Upholstery Cleaning


Residential Technicians

Videos

Photos

Zerorez Atlanta
19 photos
Album: Zerorez Atlanta
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Residential Technicians