zerorez began a little over 7 years ago. Our mission statement is 3 fold: Unparalleled service, revolutionary cleaning technology, and always do the right thing for our clients.
zerorez is a pioneer in the cleaning industry. While many companies tout that they have green cleaning, no residue, or superior cleaning systems, few offer proof.
Generic cleaning systems use solvents or detergents to clean your carpets. These chemicals often times get left behind in the carpet and.. cause re-soiling or premature aging. You may not notice this immediately, but you will see it over time.
zerorez has patented cleaning technology that has been given the highest rating by the carpet and rug institute. We engineer a water, Empowered Water, that will clean like soap, kill germs and bacteria, yet it is safe enough to drink. Our Empowered Water is a breakthrough science in the carpet cleaning industry and is exclusive to zerorez.
The discount cleaners will offer you incredible deals, but you get what you pay for. All of our employees are top notch and yes, they are our employees not subcontractors. Our employees are uniformed and have clean backgrounds. Our vans are truck mounted with state of the art technology. We do not use portable equipment.
The end benefit is a home or office that is healthier, cleaner, and zero residue left behind. No one can clean like zerorez.
2012, 2013, 2014
*1st Runner Up BBB Service Award *Platinum Cleaning Rating *Super Service Award *Consumer's Choice Award
* By Appointment Only
* 24-Hour Service Available
EPA approved cleaning solution - Empowered Water
The attendant was clean, neat, friendly,Knowledgeable and concerned about our needs. The cleaning process worked great. The carpet was dry in about 2 hours. We will have them back.
I would not hesitate to recommend Zerorez to any of my friends for carpet cleaning. Jarvis was my technician. He presented himself in a professional manner, he covered his shoes before entering my... home; he wasn't even bothered by my little dog. My home looks and smells clean and wonderful. Zerorez is by far on the top of my list and I would not hesitate to call them in the future. Sue MeaveVIEW MORE »VIEW LESS »
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I am a repeat customer with ZeroRez of Atlanta and I have been pleased with every facet of their service. Their communication before your service appointment lets you plan your day without having to wait around hours for someone to show up. The technician goes over your selected services, asks if there are any particular trouble spots and he may recommend additional services. The service visit is fairly quick and the value is apparent once you see the finished product. I used another method previously to clean my carpets and while I was pleased I heard about ZeroRez and how their system uses no detergents. This really sold me as I thought about the science behind detergents(they attract and attach to dirt). Your carpets don't get a rinse cycle like your clothes. The dirt that is attracted never really gets out of carpets with the other methods. ZeroRez is probably the only way I will ever clean my carpets and upholstery now.
The service was awesome, the tech was friendly and helpful, and the work was done in a timely manner. But best of all, the work he did was exceptional! My carpets have never looked better, and upon seeing the tile in my daughter's bathroom I nearly cried! The tile was from the seventies and had been left in a vacant house for years. I had done everything I could think of to clean it, even spent hours on my knees with a wire bristled brush scrubbing the grout with no result. I was ready to rip it up and replace it. It truely looks brand new, and I couldn't be happier! He also got playdoh and smelly pet stains out of the carpet. I'll be a zerorez costomer for life!
I have very old carpet so I didn't have high expectations, but Zerorez made this 18 year old carpet look like new. Very professional team also! I will be calling them for additional services.
I have used zerorez in the past and was very pleased. But last fall I used a standard carpet cleaning company due to waiting to the last minute to schedule as well as wanting to save some money. What a waste that was. None of the stains came up. DeAngelo came out yesterday, was very professional and courteous, and the carpets not only look great, they also smell clean! It's definitely worth the extra money to have zerorez clean your carpets. He also made sure to do a quick mop of my foyer before leaving. I'll definitely use zerorez again.
very disorganized. we booked an appointment, confirmed the appointment, and arranged our house for the cleaning (moved furniture, etc.). ZeroRez got our house confused with someone else's, went to the wrong house, and never showed up. They never called us, and when I called to find out where they were, they offered me $35 off and a reschedule 3 days later. This was completely insufficient for such a large inconvenience (having to move all of my furniture back for no reason!!). Very dissatisfied. Do not use - customer service is poor.
Thank you very much for your review.
I do greatly apologize for this experience. I was able to listen to the calls to try and determine what had happened. I do see that there was a rare situation where there were two clients with the same last name scheduled for the same day. That is where the confusion initiated. I am very sorry for the inconvenience. The representative was actually offering a $70 savings to try and help the situation. I will be contacting you today as well to follow up.
Please feel free to contact me as well at 770-242-1313 x8005
Thank you again for your review and bringing this to my attention.
Rich,(Client Service Manager)
Zerorez was able to get up old pet stains and made everything smell so clean. They were prompt and efficient. Jarvis was wonderful and made sure I was happy with each area before he left
Just used Zerorez and I recommend them to anyone! They got out grease and pet stains in my carpet that were there when I bought the house 2 years ago (and 2 other companies have tried). AND... this was the standard cleaning! I paid the other companies extra to remove the stains and they were unable to. I had given up hope & hired Zerorez for a "standard" basic clean. No more spots! Another surprise, the dry time was less than 4 hours & we could get back to our normal routine without having to stay off the carpet. I am so impressed. Ask for Damien!!! He is the BEST.
My experience with the carpet cleaning is good. My capet had not been cleaned in 10 years down stairs.You could tell the difference but what ever they do extra for pet stains does not work there was no difference. And they actually made the staircase lood worse. The carpet on the stairs is now loose and matted looking. Where before only the bottom step had loose carpet now they all do. I also purchased for extra the carpet protection warranted for a year but got a spot on ny carpet within one week that would not remove. So I called the company they sent someone out to remove it. That left the carpet for that step feeling extra hard because of want had been done. But the protection should have worked I could not get it up with water like they told me.
Thank you very much for your review. It is extremely important to us.
I would greatly appreciate the opportunity to review this with you.
If you could please call me at 770-242-1313 x8005, I would be happy to go over this with you.
Our wands and vacuum are not strong enough to displace carpet. On rare occasions if this happens, that would be an indication of improper carpet installation and/or stretching, or wear depending on the age of the carpet.
Our pet treatment has been through stringent testing and has proven to be effective.
This is not to say we can eliminate all stains and odor. There are factors beyond our control. A couple of those factors would be how old the stain is, how long did it sit in the area, and the diet of the pet that caused the spot. There are times when a second application is needed to try and eliminate stains and/or odors. It all depends on the severity of the situation.
Iím sorry you felt it was not effective, and that is why I would like to gain a better idea of your concern.
Thank you again so very much.
Rich,(Client Service Manager)
Just wanted to leave a quick review. We had our tile and carpet cleaned. The Technician was able to come out early, which worked out because we have furniture being delivered today as well. Spencer was great! Our tile and carpet look brand new and he was done in a flash! We highly recommend Zerorez and especially Spencer, to anyone and will definitely have them out again!
Used Zerorez for the 2nd time yesterday. I LOVE that they get there on time (or early) and are quick in and out! My carpets look amazing!!
What a great Clean up. Johnathan was amazing. Efficient, knowledgeable, careful around furniture!!Thanks
Just had my carpet cleaned by Zerorez and Eric the tech was very professional and knowledgeable in his work answering questions as he did his job. After completing his work the results is what I expected using Zerorez, my carpet looked new and clean. Please pass along to Eric how much I was pleased with the final results. Thank you, Mike
This was the first time we've used zerorez to clean our carpets. The technician who came, I wish I could remember his name, was clean cut, courteous, friendly, and most importantly skilled. The carpets looked fantastic when he was done. He even managed to remove pvc purple primer stain from the carpet which a previous cleaning company was unable to do. We truly could not be happier with their service and will definitely use them going forward. We're extremely happy customers!
We had some horrible pet stains. I really expected that while the carpet as a whole would be cleaner, I expected the stains would remain. My expectations were based on an experience in Dec 2014 with a different carpet cleaning company, they cleaned the carpet but made very little difference on the stains. When the zerorez technician arrived I showed him the stains. He stated he was pretty certain that he would be able to remove them if allowed to treat with a stain treatment ahead of cleaning, for a very reasonable additional cost. He then told me that if I was not satisfied with the stain removal, I would not have to pay the additional cost. At completion, I walked the area down with Jonathan, our technician, and was amazed at the result. The carpet was virtually stain free! As an aside my wife and I had purchased the carpet cleaning service at the request of our daughter-in-law for her birthday (in her house). We can't wait to see her reaction when she and our son return from their vacation. We will definitely use Zerorez again!
There is a real difference in how clean my carpets and furniture get using this process. I also notice my area rug stays much cleaner. They are very professional, on time, thorough and reliable. I highly recommend this company.