Zoom Plumbing

Shower leaking into kitchen, had to go thru cast-iron piping and do cut-out and replace. Ceiling down, what a mess! All fixed and doing great, price was what quoted and a blessing I found em!

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I hired Zoom Plumbing, Tom Connolly, in October 2011 to perform work on a septic tank. Was quoted a price range of $3,000 to $3,500 for the job.

Final invoice was for $7,069.00.

There was never notice of a price increase mentioned during the course of the work.

There was never a change order issued during the course of the work.

There was a final invoice delivered, for more than double the original quote.

When I asked why? he replied "we had to rent a bigger tractor!"

I will never use zoom plumbing again.

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Toilet in condo was broken, feared a big cost, instead the Zoom guy replaced it promptly and it was reasonable.

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Called Tom from Zoom. He did all the plumbing in the house (it was roughed in). BAD MISTAKE, the worst I have made. The kitchen compression joint came off, flooding brand new floors even before the house had finished. He came fixed it. Fixing the floors cost me thousands of dollars. Then, it happened again after we had moved in. SAME PLACE. How is it possible??? Slowly all faucets pipes are coming loose, even the braided ones. Had a leak in the tub he installed and water dripped all over in the garage. Guess I was lucky, the tub was not over the living room. DO NOT USE ZOOM, more specifically Tom. Very, very mad at him.
I am getting another plumber just to tighten every single joint because I never know what will break next. What I do not understand is the good reviews that he has received. Has he asked all his friends to put that in? They cannot be right. Just read BrendaClark's review. Tom actually caused that problem in our house. He has mixed the cold and hot water and most of the house has warm water comming out of cold water faucets. There is not enough space to tell everything that he messed up. I will gladly answer any questions anyone has about this company so that you guys don't go through the same misery that I am going through.

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Called Tom out to find a leak at a rental property I own. He was to come out on a Monday at 9am - no show and no call. I called him on Thursday to find out what happeend and he used some excuse about the weather, but said he would be out on Friday at 9am - again, no show and no call. I called him a few days later to complain and he seemed totally clueless as to why I'd be upset at the service he provided. After this experience, I'm honestly wondering if the positive reviews he has received are legit.

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