I am an artist and have collaborated with the previous owner, Ms. Zumpano some years ago. Last month I stopped by the Norcross showroom looking to meet with John Kalina to see if there is interest in my custom-made ornamental ceramic tiles. I left a few samples (worth several hundred dollars) with Anne Marie, a sales coordinator at Zumpano. John was not available and I asked to show the tiles to him whenever he returns to the office. Having dealt with many other businesses I had the expectation of picking up the samples in a few days if they generated no interest. Not the case here! John Kalina wrote me a nasty e-mail stating that he is not interested and the samples have been discarded. This behavior is absolutely unbecoming of a manager; I am truly disappointed that the business has fallen into the hands of a person who does not respect others.
Posted: 11/12/2014 • Last edited: 1/13/2015 • Link to this review
This company will say anything to get a sale. I purchased 3300 in travertine for a job, they agreed to have it delivered to job site for $315. I asked for it to go at top of driveway when I placed order and was told no problem, but it was , thier delivery company wanted to leave in the STREET. When I called Michelle(sales rep back) I was told I'd have to pay a restocking fee to let it go back to them, when THEY screwed up. Call this store, you will never get a live person always a VM. The GM Jim Calina PROMISED to work on this and call me back, never happened. I had to call another delivery service, pay another 550 for them to pick up at the first delivery company and get to my job site, very poor customer service, my contractor friends warned me against using this company, now I understand why. For wholesale go to MS Internationl they have service, if you are retail you are better off at Floor and Decor, stay away from these lying crooks.
Posted: 3/14/2013 • Link to this review