This is DawnProfessionalEsthetician's TrustRating, which is based on both the number of reviews DawnProfessionalEsthetician has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful DawnProfessionalEsthetician has been to the Kudzu community.
Posted on
1/5/2012
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Bad experience
I booked a groupon now deal for the semi-permanent mascara a month ago. It was awful and made my lashes look clumpy, dry and brittle. I called a week later to report I did not like it and wanted it off. Melissa the owner was out of town so I asked if I could remove it myself, to which there was no option so I waited till next week, only to find out she was out of town again! At this point my lashes look horrible. I have gaps in the lash line and still have clumped up stuff on them! I can literally see my lashes being pulled out and stuck to the nasty product! Finally talk to her today and she wants me to pay $50 to remove it! I am a Licensed Esthetician so I feel as a good customer service rule the client should always be happy and I am not! I don't think this person is well trained in this procedure and I am the one suffering her bad service! $120 for Latisse is my only option. I will not give her more $ to fix what obviously was a bad job on her part!
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atlanta permanent cosmetics replied on
01-05-2012
Sorry that your were unhappy with the semi permanent mascara, there is a fee for removing the mascara since the process can take 30 min. to 1 hour. This is the first time a customer has been unhappy in the 5 years I have been in business!
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