BUYER BEWARE: They are trying to charge for install of materials they never install. We picked out wood for my home. Patrick told me the cost of the materials ($4.40/sq ft) and the install price of $3.18 a sq ft which was to include: tear out of existing floor and baseboard, the glue for the new wood floors, and re-installation of the baseboard. He indicated he would have it written up and a contract would be send over to sign via email shortly. Tricia did so, but the contract was not as agreed. It added $100 for tear out and re-installation of baseboard. I called and spoke with Patrick and he indicated he would speak with Tricia and correct it. They did so, but then added extra cost in the way of trying to charge me for the INSTALL of waste materials (6%). This is the extra wood cuts that I have already paid for and do not actually get installed, but thrown away. I called Patrick and he said that is a mistake, and they do not charge for that and he indicated he would have Tricia correct and resend the contract that day. 3 days past and nothing was sent so I called and spoke with Tricia. She was extremely rude and hostile. I had already paid $500 and have still not heard from them them or had any work done. Be very aware of their intent to deceive and dishonesty.
Posted: 3/30/2012 • Last edited: 4/24/2015 • Link to this review
My husband I are thrilled with the our new hardwood floors! This company is the one who does the floor for the Phoenix Suns stadium. They did our neighbors floors and we are absolutely excited about our new look.
Posted: 5/21/2009 • Link to this review
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