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hhgregg

(770) 736-3526 hhgregg.com »

2059 Scenic Hwy NSnellville, GA 30078   map »

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Delivery made for a very bad experience., 11/19/2009

My wife and I were delighted to purchase the front load steam washer & dryer set, however, the delivery department made all the good qualities of hhgregg go down the toilet. Our delivery time was... from 5-8 pm; the delivery crew got there at 11:27 pm and were there after midnight, I will not make any purchases that call for delivery nor would I reccommend it to anyone else. We said we wouldn't do business there again, but while I was out of the country doing DOD contracting we decided to upgrade all of our Kitchen appliances, first the stove that was much needed, then the side by side refrigerator, the Lazy deliverers told my wife they couldn't get it in our house, the manager of the store in Snellville had the nerve to ask her to pick out a smaller refrigerator; I told her if they couldn't get them in homes, they wouldn't make them and to get a refund since we paid in cash, she had to get ugly with them to get a refund, she went to Home Depot and bought the same refrigerator, the deliverers took the doors off, installed the refrigerator, put the doors back on and even took the old refrigerator to the basement, went over the operations and everything. They sell nice products but the last person the end user see's in the delivery crew and they SUCK! makes for a very bad experience overall, I think HHGregg is on a downward spiral.

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monroehvac

Reviews: 4

Delivery made for a very bad experience.

My wife and I were delighted to purchase the front load steam washer & dryer set, however, the delivery department made all the good qualities of hhgregg go down the toilet. Our delivery time was from 5-8 pm; the delivery crew got there at 11:27 pm and were there after midnight, I will not make any purchases that call for delivery nor would I reccommend it to anyone else. We said we wouldn't do business there again, but while I was out of the country doing DOD contracting we decided to upgrade all of our Kitchen appliances, first the stove that was much needed, then the side by side refrigerator, the Lazy deliverers told my wife they couldn't get it in our house, the manager of the store in Snellville had the nerve to ask her to pick out a smaller refrigerator; I told her if they couldn't get them in homes, they wouldn't make them and to get a refund since we paid in cash, she had to get ugly with them to get a refund, she went to Home Depot and bought the same refrigerator, the deliverers took the doors off, installed the refrigerator, put the doors back on and even took the old refrigerator to the basement, went over the operations and everything. They sell nice products but the last person the end user see's in the delivery crew and they SUCK! makes for a very bad experience overall, I think HHGregg is on a downward spiral.

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