As a first time car buyer, I was overwhelmed by the superior customer service and support given to me at Pacific Volkswagen. Berdj Hakverdian and Steve Baldassano are irreplaceable assets to the Volkswagen family. Berdj went above and beyond to accommodate my crazy schedule, and offered me "real life" advice about which car would best fit my own needs rather than trying to up sell me a car. He suggested cars that would fit my budget, yet were efficient in my daily commute. Not only did he far exceed my customer service expectations, but he made me feel comfortable since he knew this was my first big purchase on a car. In addition, Steve Baldassano is another outstanding asset to the Volkswagen family. I had a very strict budget for my car and Steve was able to give me the most aggressive rates for my lease. Before making the purchase, I invested in a broker who compared prices around the state of California looking for the most competivite prices possible on a similar set of cars. Steve's prices were the most aggressive with the lowest amount of money down. He too made me feel like I was immediately part of the Volkswagen family by offering me the best deal for my own personal life rather than trying to benefit himself. Steve excels in servant leadership and it shows throughout the entire dealership. Overall, my experience at Pacific Volkswagen was phenomenal and I look forward to working with them again.
Area Manhattan Beach, CA
Posted: 8/28/2016 • Link to this review
Came in just to check out the Jetta(and to eventually compare it with a Honda Civic), but our salesman, Berdj Hakverdian, gave such an impressive and thorough presentation on the many features of the Jetta, that by the time we were leaving the parking lot, my wife and I decided on forgoing the Civic and purchasing the Jetta.I went back the following day and was assisted by Chris Voltattorni (Berdj was off), to seal the deal. Both of these gentlemen made purchasing the Jetta a painless experience. p.s I don't think I'll ever forget Chris' 'baby pictures' of the spare ribs he bar-b-qued.
Posted: 3/11/2016 • Link to this review