Sent out by American Home Shield to fix air conditioner that was making loud hissing noise and was no longer blowing cool air into the house. It took several days and several phone calls before they came out. Finally, a young guy came out was on my property about five minutes then told me everything was fixed. I returned home from running errands the ac was STILL broken. Called back. He comes out again this time for even shorter time. Tells me my unit is shot. BUT submits a diagnosis to AHS that "nothing is wrong with the unit and no service is needed at this time." Still we're without air in a major heatwave. So AHS sends out a second opinion. This company says the compressor is shot and the fan motor. Basically the entire air conditioner except for a few coils. WELL that's a far cry different than the "nothing is wrong with your unit" diagnosis. We were scammed and robbed of our service fee. Doesn't seem like they really care about shoddy business practice. AHS keeps sending this company to customers. Makes me now question AHS keeping subpar contractors on their list. Do yourself a favor, don't hire these folks.
Posted: 8/05/2015 • Link to this review
They are very sloppy. They replaced a coil in my HVAC unit but bent the exhaust duck to the furnace leaving a large gap. This would allow carbon monoxide to escape into the basement which happens to be just below my child's bedroom. If I did not double check their work, my child could have died this winter. Allowing people to be human, I wrote the owner an email with pictures assuming he would want to fix is ASAP. He never called, they just sent another unskilled tech out that said he could not fix it and told me someone would follow up. I wrote the email a week ago.
Posted: 6/26/2015 • Link to this review
HORRIBLE COMPANY This company is ran by a group of trashy and uneducated cavemen who don't know the first thing about running a company, providing a reliable service or building customer loyalty. They were contracted by American Home Shield to address a problem we had with our AC unit and they miserably messed up the appointment, came unprepared and failed to fix or even identify the problem we were having. We called to reschedule and spoke to some third grade drop out with no class or understanding of how to move forward. We have complained to the highest levels of American Home Shield and are doing our very best to have this company removed from their list of contractors. If the illiterate barbarians that are running it now continue to do so, Piedmont will be out of business in no time.
Posted: 6/23/2015 • Link to this review
Terrible service, they don't pick up the phone and don't return calls... they treat customers like morons... stay away from this company... they don't care about customer service and the experience has been extremely frustrating.
Posted: 5/25/2015 • Link to this review
I was having trouble with my air conditioner and the Home Warranty Company sent them out. The first time they came out,i told them the unit seemed to be struggling. They serviced the unit or oiled the compressor and said everything was fine. Less than 30 days after that, my unit stopped working. I called Home Warranty back and complained. They sent them out again. This serviceman seemed more knowledgeable. He went up in the attic and told me what was causing the problem. He blew out the stopped drain. He then cleaned the unit and it has been working better and cooling much better since. He was much more thorough than the first serviceman that they sent.
Posted: 8/14/2014 • Link to this review
(I would have given zero stars if I could). Home warranty company sent them. The techs don't seem to know much about HVAC and cause more damage than anything. I've been without AC for a month and today they didn't show--this was the fourth attempt at fixing my 2 year old AC that originally only needed freon. I am hot and I am furious. I have insisted AHS send me a new company as I refuse to let these incompetents on my property again. Don't let them near your AC; you will regret it.
Posted: 8/11/2014 • Link to this review
This is the worst contractor I have ever experienced. They are unprofessional and lack the technical skills to resolve problems. I have had a problem with my central air conditioning unit and used Piedmont Mechanical, it took 45 days of dealing with them weekly, there have been over 5 service calls to my home. I have asked to speak to a supervisor or the owner for 2 weeks and was ignored. Now, the problem has still not been resolved and I have flooding in my bedroom ceiling and they have told me that is not their problem. I did not expect perfection, but I did expect accountability for completing the work and also for any damages that may have resulted from their negligence. I have interacted with at least 3 of their service tech, nice guys but can't fix a problem. They also do not work on your problem on consecutive days. They visited my home once a week for 5 weeks. I would NEVER use or recommend this company for the above reasons.
Posted: 8/05/2014 • Link to this review
Unfortunately, they are contracted with American Home Shield (AHS) when my AC went out. If only I had choice before the dispatch to research. Glad to know I'm not the only one with issues. First thing that came to mind when I saw their rating was "Why does it not surprise me?" NEVER DO BUSINESS with them. They are making AHS look even worse. Terrible customer service. Missed appointment. Called AHS to get another subcontractor.
Posted: 6/24/2014 • Link to this review
This company is still horrible. I don't mind paying for a fair days work, but what I do mind is someone incapable of explaining how they came to the charges trying to strong-arm me and my family into paying an outrageous charge for unnecessary work. I don't know about you, but I work hard for my money and I don't like being swindled.
Posted: 5/21/2014 • Link to this review
i had piedmont mechanical for several yrs due to the fact that i have ahs warranty. Both piedmont and ahs lie and send incompetent people to fix our ac and heating. They only put temp fixes on everything. I am without power now for a week because of piedmont mechanical
Posted: 8/05/2013 • Link to this review
Piedmont Mechanical was assigned to me through my home warranty company. Their tech came out and initially misdiagnosed the issue. So we called and they sent another tech out. This time, they had to get the work authorized through the warranty company. After telling me for a full week that they were waiting to hear back from the warranty company, they finally called to get it authorized (I found this out through the warranty company). Then they told me the parts were on order, and they didn't know when they would come in. After numerous calls to PM and the home warranty company, I was finally told by the warranty company that my work order was denied due to some loophole in the coverage. Then why did PM tell me that my parts were on order if they already knew that the work order wasn't authorized??? And they either didn't give my messages to the manager, or he just refused to return my calls. Very unprofessional company - I wasn't surprised when I saw the other bad reviews on Kudzu, but I'm shocked that these people are still in business.
Posted: 6/05/2013 • Link to this review
The multitude of 1 star ratings are no coincidence. Piedmont Mechanical is either a bunch of liars and/or incompetents (likely both). Their technician was hostile and had no idea what he was doing. He asked inappropriate personal questions and made us uncomfortable in our own home. He also tried to double charge us. The company's diagnosis of our HVAC was a lie. I had two separate HVAC companies confirm that PM wanted to do unnecessary and costly repairs. The main office will be superficially nice to you on the phone. Don't believe the charade. One other reviewer said it best: "AVOID THIS COMPANY LIKE THE PLAGUE." PM has caused me more wasted time and agita than ANY company I've dealt with in my life. BEWARE.
Posted: 1/07/2013 • Link to this review
Scheduled an appoinment through my home warranty company. PM never showed and has not called. When I called them, I sat on hold for 30 minutes and finally just hung up. I called my warranty company and switched to another AC contractor.
Posted: 7/02/2012 • Link to this review