I need a:
Close to:
List Your Business for FREE!
Back to results  |  Home Services & Furnishings  >  Cleaning  >  House Cleaning Services

Persnickety Cleaning Service

163 Flora Avenue NE 
Atlanta, GA 30307
Phone: (404) 549-6785
Website: www.persnicketycleaning.com



Reviews
Reviews: 2

Posted on 5/22/2008

ok service.....
i was very optimistic ab. this service, however after four cleaners, i am going to have to go w. someone else the first one was just bad, so Anna offered me another cleaner, fine, she was great, but then left the co., then my third cleaner was just ok, and i was then told by anna that she was coming to do the cleaning, and another cleaner showed up who did a so-so job without even a phone call from anna, and after they missed a week when they were supposed to come and clean sorry, disappointed.
Overall
3 star rating

Quality 3 star rating
Service 3 star rating
Value 4 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Persnickety Cleaning Service replied on 05-24-2008
This is a valid complaint, unfortunately. This person did get stuck in the middle of experiencing a few cleaners which is very unlikely to happen with us. Three of my 4 cleaning crews have been with Persnickety over a year. Two of them have been with me over two years. I had hired two new people that ended up not working out and she was in the middle of that. I really do apologize. It is frustrating to have your cleaning crew change on you so many times as everyone has a different style of cleaning and the each customers home has different needs. I try my best to avoid this from happening. The turnover here at Persnickety is very low as the pay is very high. There are many variables in finding the person who thrives in this environment, it is more than just being a good cleaner and sometimes it is a matter of hiring someone to see if the fit works. Also, I did tell her I would start cleaning her home myself and I did not call her to tell her I was not going to be there the last time. I had a personal emergency that took me out of town at the very last minute. I covered the homes I needed cleaned and left. The priority of my life shifted, as happens to all of us during our journey here. The emergency took presidence over my work. I extend a sincere apology to you for having had a less than perfect experience with Persnickety. Thank you for the feedback for it helps me to be more aware of our shortcomings and therefore enables me to be more sensitive and attentive to other customers who come our way.
Reviews: 1

Posted on 5/17/2008

The Best in Atlanta
I have had 2 services prior & this is the best..

I have a slight handicap & have difficulty bending over..It is a Joy to Shower after Persnickety Cleaning has been to my apartment..my cat Peppy is not afraid of the Persnickety Staff..& they ARE ALWAYS ON TIME..Bill Penn..8102 Trolley Square Xing..Atlanta 30306..peppy111@gmail.com
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Persnickety Cleaning Service replied on 05-24-2008
Bill has special cleaning needs as his physical movement is limited. It is a pleasure to meet your cleaning needs Bill, as your gratitude and enthusiasm with life inspires me. Thank you!
Reviews: 1

Posted on 5/13/2008

Not really worth it
I called several places to get estimates for my house. Anna was super nice and was very easy to get a hold of, and I thought things were going to be great. She was very aware of the animals and was willing work around them. She was a little more expensive, but not substantially. I was super excited to start working with her, but it did not work out. The house was just 1/2 cleaned. Nothing on the customer guide that she gave me was completed. The things that were cleaned were done very well, but the problem was only half of everything was cleaned. Only half the kitchen was cleaned, and some of the counters weren't even wiped off. The living room floor was swept, but nothing else was nor was anything mopped. My blinds weren't touched, and the only dusting that was done was on the tv stand. The bed was also only half made. I was totally floored when I came home and everything wasn't completed. I work crazy shifts at a hospital and emailed Anna to let her know that this wasn't going to work out and never heard back from her. They are really nice people, but only do an alright job. Actually I don't even know if I can say it is an alright job. I would've kept working with them had they addressed the issues and had better customer service. It just isn't worth the money to get a half done job.
Overall
2 star rating

Quality 2 star rating
Service 1 star rating
Value 2 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Persnickety Cleaning Service replied on 05-24-2008
I honestly dont know who this person is. This one puzzles me. I looked in my inbox and could not find anything close to addressing her voiced concerns. If you happen to read this response I would love for you to call me and let us try to right this wrong.
Reviews: 2

Posted on 2/15/2008

Very Impressed
I used Persnickety Cleaning yesterday for the first time and was very impressed with their service. Jamie did a fantastic job and was so great with my dog. My house really sparkled after she was done with it.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 1

Posted on 1/11/2008

Disagree with the peson below
I respectfully disagree with the person's review below.

I have used persnickety cleaning for 3 years on various houses. They are always prompt, professional and courteous. In the very rare occasions on which something has been overlooked or skipped, they have immediately addressed the issue. Most importantly, Persnickety have always been reliable. They arrive and clean on schedule. I would recommend persnickety, and do, to any friend or co-worker.
Overall
4 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 3

Posted on 1/8/2008

FANTASTIC Job!
As a New Years resolution (with maybe just a bit of pushing from my girlfriend), I decided that I needed help to get my house in order. While laziness is its own reward, and messy house doesn't clean itself - even with my trusty Roomba. So, I had heard some good things about Persnickety, so I gave them a call.

Anna, the "Chief Clean Officer" said she'd come by my house at 3:30 last Thursday afternoon, and she was right on time. That was a very good sign, to me. She gave me an estimate for my initial cleaning, and a rate for follow up visits that was very affordable for me. I set up an appointment for the first cleaning, which happened this morning.

Aliny was the poor girl who had to deal with my world o' sloppiness, and she did an amazing job - the house hasn't looked this good, well, ever. And I bought it brand new. Everything is shiny and clean as a whistle. She really did a top-notch job, spending about 4 hours to clean everything.

I HIGHLY recommend this service to anyone who lives within their range. They totally rocked my world.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 2

Posted on 1/7/2008

Below Average
Persnickety charges an extra $20 to load or empty the dishwasher.)
Overall
2 star rating

Quality 2 star rating
Service 2 star rating
Value 2 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Persnickety Cleaning Service replied on 01-07-2008
I am sad to read this review as I really enjoyed meeting this person. I thought we were going to make a great team. Unfortunately it did not turn out that way. This person emailed me after his third cleaning to tell me he was unhappy with the cleaning he received from his assigned cleaning crew. I emailed him back the very same day to apologize and to offer to clean his home free of charge myself and to put him on my personal cleaning schedule. I also asked if it would be okay if I came to his house the very next day to see what the problem was with the cleaning. I was surprised to hear a complaint on the cleaning crew assigned to his home for they get rave reviews all the time.I wanted to validate his complaint by visually seeing his home. I did not get a response from him for over a week. He finally responded and said he was out of town. I understood and said my offer still standed. He said he would think about it and get back with me. He never did get back with me. His next email was asking for his key returned. I was out of town for the Holidays. As soon as I returned I put his key in the mail. I was holding onto his key, waiting for his decision on whether he wanted me to clean his home or not. I want all of my customers to be happy with their cleaning. I go to great lengths to assure that to be the case. I am sorry I was unable to make this person happy. I am not sure what else I could have offered him to put a smile on his face. And yes, we do charge extra to unload the dishwasher. We do not know where things go in your kitchen so we do not offer unloading of dishwasher in our standard list of cleaning. If the dishwasher is empty we will put a few items that are left in the sink in the dishwasher.
Reviews: 1

Posted on 1/7/2008

Great service
Persnickety has always been very accomodating to schedule changes and shows up on time for every scheduled cleaning. Everyone is always very professional and courteous. The house is adequately cleaned upon each visit and we're overall very happy with the service.
Overall
4 star rating

Quality 4 star rating
Service 5 star rating
Value 3 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 1

Posted on 1/5/2008

CLEAN AS A WHISTLE
i VALUE THIS CLEANING SEVICE BECAUSSE OF THEIR DEPENDABILITY AND EXCELLENT SERVICE. THE INDIVIDUAL WHO CLEANS MY HOUSE IS ALWAYS SO PLEASANT ANF WILLING. THANK YOU
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 1

Posted on 1/5/2008

Very Professional
I read all of the reviews given by other Persnickety Cleaning customers. I decided to try Anna and her crew even though she had a few bad reviews. I realize there are people out there that you just can't please. I have to say that I am very pleased with Sam and Fernando's service. They have done a wonderful job every time they come. They even cleaned our "junk" room when they didn't have to. It's straight now and we actually know what is in there. I would recommend these guys to my family and friends.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
1 to 10 of 28

Put in your 2 cents. Write a review and tell everyone how you felt about this business or service professional.

Is this your business? Would you like to respond to a review? Reply now through your Business Center.

Other House Cleaning Services »
ADS BY GOOGLE

Kudzu Contractor Network
Get FREE estimates from our qualified local contractors! No obligation. Just fill out our easy one-page form or call 800-472-0578.
Job type:
Zip code: