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Platinum Carpet Systems
241
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Phone:
(770) 482-9448
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Website:
www.platinumcarpetsystems.com
http://www.platinumcarpetsystems.com
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kbundus
Reviews:
4
This is kbundus's TrustRating, which is based on both the number of reviews kbundus has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful kbundus has been to the Kudzu community.
Posted on 10/29/2009
Best Cleaning out of three companies used
Thanks guys! Robert&Adam did a better job than the two other companies I've used before. Seriously the carpeting has never looked this good ~even my 20yr+ old carpet in one of the rooms is not embarrasing any more. I will definately call your company in the future. I also appreciated your straight forward price quote with no pushy sales schemes. Thanks for the great service!
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Platinum Carpet Systems replied on 11-05-2009
Thank you for the great review! Robert and Adam are a great team and I will tell them of your kind words. We really appreciate you giving us the opportunity to take care of your carpet cleaning needs. Sincerely, Ramona ~ Owner, Platinum Carpet Systems Atlanta's REAL Steam Team! Make sure the carpet cleaning company you hire is IICRC Certified. Verify them at: www.certifiedcleaners.org Don't trust your home to the cheapest cleaner. Hire a licensed, insured, educated, certified cleaning company. Call The Pros At Platinum Carpet Systems - 770-482-9448. Have Your Carpets, Furniture, Oriental Rugs cleaned in November and automatically be entered to Win a FREE LAPTOP! THAT'S RIGHT! CALL NOW AND HAVE YOUR HOME CLEANED AND YOU COULD BE OUR BIG WINNER! SLOTS ARE FILLING UP QUICKLY! CALL AND SCHEDULE YOUR APPOINTMENT TODAY!
qmusic
Reviews:
2
This is qmusic's TrustRating, which is based on both the number of reviews qmusic has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful qmusic has been to the Kudzu community.
Posted on 10/28/2009
Real Life Savers!
Based on other recommendations on Kudzu.com, I called on Platinum Carpet Systems to assist me on the day of the September 2009 flood in metro Atlanta. Will & Steven promptly came out and removed water left behind on the 1st floor of my home. Their professional work ethic and warm personalites helped alleviate a traumatic experience. Thanks so much!!
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Platinum Carpet Systems replied on 11-05-2009
The floods of Sept. 2009 left behind alot of devastation. We received our first call at 3a.m. on that Monday morning and we worked around the clock to take care of our clients regardless of how large or small their damage was. We are committed to client service at any level and we appreciate you calling on us. Thanks again, Ramona ~ Owner, Platinum Carpet Systems. Atlanta's REAL Steam Team! Make sure the carpet cleaning company you hire is IICRC Certified. Verify them at: www.certifiedcleaners.org
greenhouse
Reviews:
1
This is greenhouse's TrustRating, which is based on both the number of reviews greenhouse has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful greenhouse has been to the Kudzu community.
Posted on 10/20/2009
Pleasantly surprized
Very professional company. The steam cleaning worked much better on very dirty carpets than other cleaners. The price quoted was the price paid, no add-ons, no hassles. Plainum is not like the other companies at all. You will be pleased.
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Platinum Carpet Systems replied on 11-05-2009
Hello greenhouse! Thank you! We work hard to offer the best carpet cleaning experience Atlanta has to offer. Our guys are really good workers who go above and beyond to make sure they do the best job possible on EVERY job! They are honest and ethical...I'm so pleased to have them on my team. Thank you for choosing Platinum and we appreciate you sharing your experience with the other kudzu.com clients. Sincerely, Ramona ~ Owner, Platinum Carpet Systems Atlanta's REAL Steam Team! Make sure the carpet cleaning company you hire is IICRC Certified. Verify them at: www.certifiedcleaners.org
TwoandDone
Reviews:
7
This is TwoandDone's TrustRating, which is based on both the number of reviews TwoandDone has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful TwoandDone has been to the Kudzu community.
Posted on 10/16/2009
Disappointed
Pros- Showed up, friendly, affordable.
Cons- The major reason I am disappointed is because they did not entirely clean areas next to walls or furniture. Basically, they would leave a good portion of the area dry instead of moving the machine to cover the area. Before they arrived, I made sure the floors were spotless so this would not be an issue. For example, let's say you have a dresser about 3 feet from a window. The area between the window and dresser would take about 3 movements with a vacuum to clean the entire area. They would do one stroke down the middle of the area instead of cleaning the entire area. This means the part next to the window and dresser were dry. There was also a stain next to the crib about 4 inches from the crib. During the walk through upstairs, I noticed the stain was still dry as was the area around it leading up to the crib. I told them about the stain. They were downstairs and did not come upstairs. They told me it must have been juice because it wouldn't come up. It was dry! You could see where the brush strokes ended. I regretfully did not call the lady who said to call her if there was an issue. I just don't want to be a whiny person and call and complain. With that being said, the reason I am leaving the review is because I do feel I shouldn't have to tell them to clean up to the furniture or walls. Their stuff was already in the vehicle, I just wasn't going to complain at that point since I got a good deal.
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Platinum Carpet Systems replied on 10-17-2009
Good Morning, After reading this review I contacted my technicians to see if anyone remembered a client with a crib or someone having a juice stain issue and they both said they couldn't recall. Our technicians are trained to exceed the customers expectations and we honor our guarantee of "If you are not 100% Satisfied with your cleaning we will reclean it for free and if you are still not satisfied we will refund your money". Because I cannot verify who you are by your username I am asking that you please call my office immediately so that we can have a crew return to your home and reclean it at no charge or give you a full refund. Please don't worry about being whiny or complaining..you paid for a service and if it was not done to your satisfaction you have every right to complain. We built this business on quality and ethics and I expect no less than the best for my clients. We have been on kudzu.com for 4 years and have 2 or 3 low reviews out of 250+ reviews and thousands of clients. Again, please call me at 770-482-9448 or email me at atlantasteamteam@aol.com for immediate action. Sincerely, Ramona ~Owner, Platinum Carpet Systems Atlanta's REAL Steam Team!! www.platinumcarpetsystems.com
TarHeel35
Reviews:
3
This is TarHeel35's TrustRating, which is based on both the number of reviews TarHeel35 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful TarHeel35 has been to the Kudzu community.
Posted on 10/1/2009
Best in Atlanta!
I have used Platinum Carpet service several times over the past 2 years and am thoroughly pleased with their service. The guys are great and the carpets look like new when complete. Ramona is always a pleasure to speak with on the phone. Prices are competitive. Overall, very satisfied and would highly recommend them.
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Platinum Carpet Systems replied on 10-10-2009
Hi TarHeel35, Thank you for your kind words! We try to give our clients a great experience everytime. We have been blessed with a great team of technicians and we will continue to give you the superior service you expect from Platinum. Thanks again for sharing. Sincerely, Ramona ~ Owner, Platinum Carpet Systems The Most Thorough Cleaning EVER of It's FREE! See our website for educational videos and meet our crew. www.platinumcarpetsystems.com
Brainpark
Reviews:
1
This is Brainpark's TrustRating, which is based on both the number of reviews Brainpark has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Brainpark has been to the Kudzu community.
Posted on 9/30/2009
Very pleased with the response
After my 1st experience with flooding, I had lots of questions. I appreciated the time & attention that was given to them. The service from everyone I dealt with at Platinum, especially Will the owner, was great. Professional, courteous, friendly and responsible. I withheld 5 stars only because I felt the cleaning itself could have been more thorough and less rushed. Otherwise, great job.
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Platinum Carpet Systems replied on 10-10-2009
Hello Brainpark, Thank you for your honesty. I'm sorry you felt the cleaning portion was rushed, but I would like to share that the area that was cleaned was a very small room and a small hall. The technician advised you that it would not take very long to complete. Please feel free to call me if you have any other questions or comments. Sincerely, Ramona ~ Owner, Platinum Carpet Systems Atlanta's REAL Steam Team!!! 770-482-9448
KelvinR
Reviews:
1
This is KelvinR's TrustRating, which is based on both the number of reviews KelvinR has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful KelvinR has been to the Kudzu community.
Posted on 9/26/2009
Excellent Service!
Steven and Adam from Platinum Carpet Systems were very pleasant and professional. They were on time, efficient, and knowledgeable. We will definitely use them again.
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Platinum Carpet Systems replied on 10-10-2009
Thank you Kelvin! Those guys are such a great asset to our team. We appreciate you taking the time out of your busy schedule to come back to kudzu.com to give them a review. Have a great day! Ramona, Owner~ Platinum Carpet Systems 770-482-9448
sat2009
Reviews:
1
This is sat2009's TrustRating, which is based on both the number of reviews sat2009 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful sat2009 has been to the Kudzu community.
Posted on 9/11/2009
Great Response
The owner, Ramona is great. I called and even though she was at a convention she made every effort to call me back, and made sure I was taken care of. Keep up the good work!
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Platinum Carpet Systems replied on 09-12-2009
Thank you! Will and I were in Las Vegas attending a carpet cleaning convention when I received your call. As the owner, I feel like it is my duty to take care of our clients no matter what. Thank you for understanding about the convention. Thankfully, we came back to Atlanta armed with fresh, new information to keep Platinum on the track to being the #1 carpet cleaning company in Atlanta. All the best, Ramona~Owner, Platinum Carpet Systems - Atlanta's REAL Steam Team!!! Same Day, Next Day and Saturday Apppointments Available. Call today - 770-482-9448
MDOwens
Reviews:
2
This is MDOwens's TrustRating, which is based on both the number of reviews MDOwens has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful MDOwens has been to the Kudzu community.
Posted on 9/7/2009
The Best Carpet Cleaning Service!
Platinum is the best! They were prompt and professional, and cleaned carpet that I thought could never be cleaned. My carpet looks and smells great! Ramona's follow up was most thoughtful. I will always use their carpet cleaning service.
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Platinum Carpet Systems replied on 09-10-2009
Hello! We strive for greatness on EVERY job. Our guys will do everything they can to get your carpets as clean as possible. We do not cut corners, we clean them. As the owner, I feel like it is my responsibility to make sure that your experience with Platinum was a great one. Again, we thank you for your kind words. Sincerely, Ramona~Owner, Platinum Carpet Systems KUDZU SPECIALS, GET 1 FREE ROOM WITH ANY CLEANING OR EMPTY HOME SPECIAL - ONLY $25.00 PER ROOM! ENDS 9/12 CALL NOW 770-482-9448
jeanniemac
Reviews:
1
This is jeanniemac's TrustRating, which is based on both the number of reviews jeanniemac has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful jeanniemac has been to the Kudzu community.
Posted on 9/7/2009
Great Carpet Cleaners
Professional, quick and fabulous job. Would recommend to anyone. They are the best I have ever had.
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Platinum Carpet Systems replied on 09-10-2009
Thank you! Welcome to the Platinum family! We appreciate you sharing your experience with the kudzu.com community.
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