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Alarm Monitoring Service Of Atlanta

120 Interstate North Parkway SE 
Atlanta, GA 30339
Phone: (770) 984-0090
Email: Email this business
Website: www.only1295.com



Reviews
Reviews: 1

Posted on 10/15/2009

Professional and caring
I could really tell during the installation that he cared about getting it right and my satisfaction
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 10/9/2009

BUYER BEWARE,Lower cost means less service!!!!
Should have followed that old saying cheaper is not always better. You do get what you pay for. We switched from ADT to AMSA to reduce our monthly expenses and found that where we thought we were saving actually cost us, in service that is. We had our alarm to go off when someone broke into our house last week. We never received a phone call from them nor did the police show up. In hindsight had I know that I was compromising my security I would have never tried to take the lowest price company for protecting my house and family. After that happened we decided to switched or service to DSI Security Systems who's monitoring service is only $2 more a month.
Overall
1 star rating

Quality 1 star rating
Service 1 star rating
Value 1 star rating

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Alarm Monitoring Service Of Atlanta replied on 10-13-2009
We have researched all clients with this name and none generated an alarm signal to our central station in the last 10 days. This tells us that the signal from the alarm never made it to us, thus we had nothing to respond to. This happens for one of two reasons, both of which we have no control over. The most common reason is that the client changed phone providers, i.e. from AT&T to Vonage or Comcast, or they did away with their land line completely. In all of these scenarios the alarm will no longer communicate unless the client requests a service tech to come out and rewire into the new equipment. It is very common for a homeowner to assume that their alarm is still tied in when it really isn't. The second scenario is that there has been damage to the alarm equipment or to the progamming that is undetected because the system still arms and disarms normally, but won't communicate. This can happen when a power surge enters the system through the power or phone lines. We stress, both verbally and with written notices that it is imperative that the client test their system on a regular basis, including the signal to the central station. It is very unfortunate that this client experienced a successful break in, and we wish that they had notified us so that we could have investigated the problem. However, there are very few scenarios where it would be the fault of the alarm company.
Reviews: 1

Posted on 10/5/2009

Great company to work with!
We recently had AMSA install an alarm in our home. We were impressed with the company from the beginning. Our salesman, Alex, was professional and courteous--he was very honest and did not pressure us to buy (unlike several other alarm companies that gave us estimates). Jessie, our technician, was very professional and did a great job. We have been very impressed with AMSA--their employees are courteous and show up right on time and they don't use the high pressured sales tactics that the other home security companies seem to use. I would definitely recommend this company to others.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 5

Posted on 8/23/2009

We're delighted
Can't say enough in praise of this company. I first spoke to Mike on the phone, and he gave me a clear overview of the options. When Alex visited our house for the walk-through, he was knowledgeable, straightforward, and friendly. I was especially impressed that he didn't try to sell us more than we needed to protect our house. The installation was quick and efficient and everything was explained clearly. (Sorry I didn't get names for this, or I'd give a shout-out here too.) Warmly recommended.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 2

Posted on 8/16/2009

Best Alarm Monitoring Company in Atlanta
I have helped my parents setup their security monitoring service with AMSA few months ago. The experience was so easy and professional I decided to change my monitoring service from Ackerman to AMSA. Beside of change to a company with better service, I also get to reduce my monthly bill from $18.95 to $12.95. In this economy, every bit help. I would highly recommended them to anyone!!!
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 14

Posted on 8/12/2009

Cannot beat their prices
I can't remember if I found these guys on Angie's list or here, but they really live up to the hype. They were very professional, informative and reasonable. One minor detail is that they had to make two trips out when I had already told them what I wanted. But I was overall very satisified.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 7/13/2009

Excellent Service
Contacted AMSA after a not so good estimate from Ackerman. Glenn was extremely nice and sent Ronnie out for an estimate. Ronnie also installed our service and was amazing. Very helpful and took his time explaining how it all worked. So far, have not had to use the monitoring service for an alarm signal, so certainly hope that lives up to the quality as well. Thank you.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 6/24/2009

Great experience after ADT Meltdown
I turned to AMSA on the recommendation of a friend following a really bad experience with an attempted install by ADT (Protect Your Home). No details necessary, but my contact was Glen, the owner, and the Tech who came out was Craig and they both were great. Craig of course did all the work and was professional, efficient, and skilled. Didn't mind paying more upfront as total cost still is less, tho even if the cost was the same as the big guys, I still think AMSA is the right choice based upon my experience thus far.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 6/4/2009

Proof that Locally Owned is Better
Alex is the best. I've never been happier with any one company. It feels like you have known these guys for ever. Very professional, fast, out of the box thinkers. A great value. I don't know why you would go anywhere else. They really have systems for every level of property owner and are willing to grow as you grow. Pretty cool.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 3

Posted on 5/8/2009

Great price.
I chose AMSA due to the low price. You pay more up-front than you would with ADT or Brinks, but the low monthly cost leads to a short break-even point.

I only gave 3 stars for service due to a few reasons. One is that the two installers did not do a great job of explaining the system to me. Actually they didn't offer to at all- I had to ask. It turns out one of them was rushing to get to a dentist appointment.

The other reason is that their website is really bad and you can't submit customer service requests over the web. You have to call them in.

Other than that, I am very happy with the product and price.
Overall
4 star rating

Quality 5 star rating
Service 3 star rating
Value 5 star rating

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Alarm Monitoring Service Of Atlanta replied on 05-08-2009
Thank you for your review and we're very pleased that you are satisfied with the price and the installation of the security equipment. First, it is unacceptable for a technician to leave without fully explaining the systems functions, no matter what the reason. They are usually very thorough in this area and we apologize that they weren't for you. Second, our website is ancient and we are very excited that we are halfway through an "extreme website makeover" that will be complete in 4 weeks. I promise, you will be very pleased with its look and functionality.
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