Reliable Heating & Air - Dan Jape

After heating with wood for 30 years and no AC, we decided to move into the modern world. After getting several estimates we met with Daniel who gave us our options and a resonable estimate. We were really impressed with Daniel and hired Reliable. It was a large job-replacing 2 furnaces, adding 2 AC units and adding ductwork to a previously unheated area of the house. Raul and Oscar were very professional, courteaous, friendly and hardworking. They worked for 5 days in some very tight and awkward places. When finished they explained how everything worked. We feel that no matter how much they were paid for the job it couldn't possibly be enough!! They were great!

Link to This Review      Post on Facebook   Share on Twitter

We chose Reliable Heating and Air because of all the positive comments we read in Kudzu.com.
Rob D. & Jon W. arrived on time and did their job diligently until it was completed.
Rob took the time to explain the function of the programmable thermostat & we appreciated his effort.
Forrest Paron reviewed our needs for a furnace and AC.He was knowledgeable and assited us in meeting our HVAC needs.

Total customer satisfaction.

Link to This Review      Post on Facebook   Share on Twitter

I've had a positive experience with the company initially, but later was disappointed with the way they handled my subsequent problem. However, once the owner Dan Jape became aware of that, he stepped in and immediately rectified the situation.
Mishaps can happen anywhere; it is how they are dealt with that makes all the difference. This company acted professionally when it mattered most: they've turned an unhappy customer into a satisfied one. I highly recommend them - not many businesses would've cared to do that.
P.S.
My technician's name is Steve, he's an excellent guy.

Link to This Review      Post on Facebook   Share on Twitter

I'm thrilled with this company. They gave me a great quote on an entire furnace/heat pump system. The quote was much lower than any other company and they were very professional. Daniel took the time to explain things to me and gave me several options to choose from. Jorge and Rada were on time to install my system and I was very impressed with them. I'll definitely call them again. Thanks!

Link to This Review      Post on Facebook   Share on Twitter

Reliable just completed a winter maintenance inspection of my two HVAC units. A lot of years I skip this inspection because the technician will pull the door off the unit, peer in with a flashlight and be done with both units in less than 15 minutes. Yesterday, Joshua from Reliable gave the two units the best once-over that they have ever had. He meticulously cleaned both units, cycled them each several times, and thoroughly scrutinized all aspects of their operation. One unit had exhibited a brief episode of not starting the week before. Joshua offered a very plausible explanation for the behavior and reminded me that if it malfunctioned again, Reliable would investigate it at no charge since he had just given the system a clean bill of health. If you are debating whether it is worth the money for a winter inspection of your heating system, you may be assured that an inspection by Reliable will be comprehensive and a sound investment in ensuring the life and performance of your heating system.

Link to This Review      Post on Facebook   Share on Twitter

Raul and Oscar did a great job installing 2 new heating and air systems in my home. They were on time, worked hard and tested everything before they left.

Link to This Review      Post on Facebook   Share on Twitter

With two HVAC units over 23 years old, I knew that I was on borrowed time, not to mention that I was running very inefficient systems. I decided to take advantage of the tax credit and replace both complete systems.2 furnaces and 2 A/C's. I only do business with established companies with good BBB and customer ratingsboth of which Reliable has. Daniel arrived on time to provide the quote. He explained my options so that I would be able to take advantage of the tax credit and get systems I would be happy with. The guys on the crew arrived on the scheduled day just before 9 AM and finished around 5 PM. They were polite, friendly, hard-working and experienced. They took the time to explain what I needed to know about the systems (how to use the thermostats and replace the filters). You can tell by the company's responses to any problems reported on Kudzu that they work to maintain their reputation and I would have no problem recommending them without reservation.

Link to This Review      Post on Facebook   Share on Twitter

I highly recommend Reliable Heating and Air. On time crew of Mike G., Mike M., Joe and Jim STAYED LATE to get our tough job done (complete heating and cooling system in VERY tight area of house). Estimate came in literally thousands of dollars less than competitors. Better equipment and a tax credit explained that the others did not. Would call them again in a heartbeat. Really nice people. Thank you guys!!

Link to This Review      Post on Facebook   Share on Twitter

I knew my HVAC had limited time before it would give up at 15 years. I thought enough in advance to get some bids from 4 well rated companies here including Reliable who had done a few repairs for in the past. Then before I was ready, the system died. But Dan was ready and came out in short order to review his salespersons quote and give me his expert opinion. His quote was fair as we reviewed our options and I trusted the work would be good, and it was. The team was incredibly polite, on time, and helped identify our needs to ensure a quality job would be done. We are very happy with the results so far and still trust if there is something not quite right, they will be here to make it right.

Link to This Review      Post on Facebook   Share on Twitter

We have been a Reliable customer from Day 1. Dan and his team have been servicing our 4 units semi-annually. We just replaced the upstairs heating unit. Everything they said they would do was completed; Mike Cook and Chris was courtesy, thoughtful and they completed the job on-time with no mess.

Link to This Review      Post on Facebook   Share on Twitter