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Reliable Heating & Air - Dan Jape
142
reviews
rate & review
4681 Canton Road
Marietta
,
GA
30066
Phone:
(770) 872-0315
Fax:
(770) 924-3904
Email:
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Website:
reliableair.com
http://reliableair.com
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Mamadee
Reviews:
1
This is Mamadee's TrustRating, which is based on both the number of reviews Mamadee has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Mamadee has been to the Kudzu community.
Posted on 11/21/2009
Great Job
After heating with wood for 30 years and no AC, we decided to move into the modern world. After getting several estimates we met with Daniel who gave us our options and a resonable estimate. We were really impressed with Daniel and hired Reliable. It was a large job-replacing 2 furnaces, adding 2 AC units and adding ductwork to a previously unheated area of the house. Raul and Oscar were very professional, courteaous, friendly and hardworking. They worked for 5 days in some very tight and awkward places. When finished they explained how everything worked. We feel that no matter how much they were paid for the job it couldn't possibly be enough!! They were great!
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streator
Reviews:
2
This is streator's TrustRating, which is based on both the number of reviews streator has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful streator has been to the Kudzu community.
Posted on 11/19/2009
Wise Decision
We chose Reliable Heating and Air because of all the positive comments we read in Kudzu.com.
Rob D. & Jon W. arrived on time and did their job diligently until it was completed.
Rob took the time to explain the function of the programmable thermostat & we appreciated his effort.
Forrest Paron reviewed our needs for a furnace and AC.He was knowledgeable and assited us in meeting our HVAC needs.
Total customer satisfaction.
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arthurb
Reviews:
12
This is arthurb's TrustRating, which is based on both the number of reviews arthurb has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful arthurb has been to the Kudzu community.
Posted on 11/14/2009
True professionals.
I've had a positive experience with the company initially, but later was disappointed with the way they handled my subsequent problem. However, once the owner Dan Jape became aware of that, he stepped in and immediately rectified the situation.
Mishaps can happen anywhere; it is how they are dealt with that makes all the difference. This company acted professionally when it mattered most: they've turned an unhappy customer into a satisfied one. I highly recommend them - not many businesses would've cared to do that.
P.S.
My technician's name is Steve, he's an excellent guy.
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Reliable Heating & Air - Dan Jape replied on 11-17-2009
I want to thank you very much for taking the time to go back and revise your review after we spoke. After a review that was less than 5 stars, I have worked hard to satisfy the customer and make all happy. You are the first one that took the time to go back on here and post the results of my efforts and for that, I thank you. I agree with you that it's impossible to perfect every time. Mistakes can happen. The mark of a good contractor is how they correct those mistakes. I am glad Steve was able to get you heating again. Dan Jape
StacyintheSprings
Reviews:
1
This is StacyintheSprings's TrustRating, which is based on both the number of reviews StacyintheSprings has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful StacyintheSprings has been to the Kudzu community.
Posted on 11/14/2009
Great service
I'm thrilled with this company. They gave me a great quote on an entire furnace/heat pump system. The quote was much lower than any other company and they were very professional. Daniel took the time to explain things to me and gave me several options to choose from. Jorge and Rada were on time to install my system and I was very impressed with them. I'll definitely call them again. Thanks!
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Reliable Heating & Air - Dan Jape replied on 11-17-2009
Jorge and Rada are one of our top teams. People often mistake them for husband and wife, but they are just a fine tuned team here at Reliable. Rada is the top helper here and all the lead techs want here as help, as she is a hard worker. I am very happy you were so pleased with our company. We work very hard everyday to provide the service and the product you experienced and it makes me smile to have thrilled you. I taught Daniel from the time he was a young man how to do this difficult business and he has matured into a top notch comfort consultant. We try to deliver a top notch service experience and an affordable one and are pleased each and every time we do. Daniel and I and all the team here thank you for your business! Dan Jape
TKelly
Reviews:
1
This is TKelly's TrustRating, which is based on both the number of reviews TKelly has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful TKelly has been to the Kudzu community.
Posted on 11/11/2009
Thorough Preventative Maintenance Inspection
Reliable just completed a winter maintenance inspection of my two HVAC units. A lot of years I skip this inspection because the technician will pull the door off the unit, peer in with a flashlight and be done with both units in less than 15 minutes. Yesterday, Joshua from Reliable gave the two units the best once-over that they have ever had. He meticulously cleaned both units, cycled them each several times, and thoroughly scrutinized all aspects of their operation. One unit had exhibited a brief episode of not starting the week before. Joshua offered a very plausible explanation for the behavior and reminded me that if it malfunctioned again, Reliable would investigate it at no charge since he had just given the system a clean bill of health. If you are debating whether it is worth the money for a winter inspection of your heating system, you may be assured that an inspection by Reliable will be comprehensive and a sound investment in ensuring the life and performance of your heating system.
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Reliable Heating & Air - Dan Jape replied on 11-17-2009
Your review made me smile. It means a lot to me you were pleased with the maintenance work by Josh. Some many times I hear from customers that they stopped preventative maintenance from other companies because they felt all they got was a look and cursory once over. We want every customer to feel like you did, that it was money well spent and you got a great value. Josh has been with us for years and he does a great job at PM's. He is trying to keep up with his brother Freddie, who you see mentioned many times here on Kudzu as is Joshua. I gave Josh pat on the back after I read this and I want to thank you for taking the time to write this great review! Dan Jape
bhains
Reviews:
1
This is bhains's TrustRating, which is based on both the number of reviews bhains has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful bhains has been to the Kudzu community.
Posted on 11/6/2009
Efficient and clean
Raul and Oscar did a great job installing 2 new heating and air systems in my home. They were on time, worked hard and tested everything before they left.
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Reliable Heating & Air - Dan Jape replied on 11-17-2009
Raul and Oscar are brothers and are two of four brothers from the same family that have worked here at Reliable for years. They are all from Texas and they work hard and big just like Texas. They always do a great job. I really do want to thank you for your business. I want you to be pleased with results and the process. Call me at 404 626-2344 if I can be of any help to you or if you have any questions about your new comfort systems. Dan Jape
HonestReporter
Reviews:
3
This is HonestReporter's TrustRating, which is based on both the number of reviews HonestReporter has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful HonestReporter has been to the Kudzu community.
Posted on 11/2/2009
Great Crew
With two HVAC units over 23 years old, I knew that I was on borrowed time, not to mention that I was running very inefficient systems. I decided to take advantage of the tax credit and replace both complete systems.2 furnaces and 2 A/C's. I only do business with established companies with good BBB and customer ratingsboth of which Reliable has. Daniel arrived on time to provide the quote. He explained my options so that I would be able to take advantage of the tax credit and get systems I would be happy with. The guys on the crew arrived on the scheduled day just before 9 AM and finished around 5 PM. They were polite, friendly, hard-working and experienced. They took the time to explain what I needed to know about the systems (how to use the thermostats and replace the filters). You can tell by the company's responses to any problems reported on Kudzu that they work to maintain their reputation and I would have no problem recommending them without reservation.
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Reliable Heating & Air - Dan Jape replied on 11-17-2009
Thanks very much for your 5 star review here on Kudzu! We really do appreciate your business. The tax credit program has been a great stimulus to the heating and air business and the homeowner. Many people have taken this opportunity to replace old worn out systems that were inefficient and did not provide the comfort available from today's systems. I am glad Daniel was able to provide options and guidance to help you select the right systems for your home. He is my son and I am very pleased he was able to provide you good service. We are proud of the fact we have a A+ BBB rating as it represents a company wide commitment to top quality customer service and a positive attitude from everyone who works here. Thanks again for taking the time to post your review here on Kudzu. Dan Jape
melissaponzio
Reviews:
1
This is melissaponzio's TrustRating, which is based on both the number of reviews melissaponzio has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful melissaponzio has been to the Kudzu community.
Posted on 10/30/2009
Unbelievable Service and Value!!
I highly recommend Reliable Heating and Air. On time crew of Mike G., Mike M., Joe and Jim STAYED LATE to get our tough job done (complete heating and cooling system in VERY tight area of house). Estimate came in literally thousands of dollars less than competitors. Better equipment and a tax credit explained that the others did not. Would call them again in a heartbeat. Really nice people. Thank you guys!!
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Reliable Heating & Air - Dan Jape replied on 11-16-2009
Thank you for taking the time to give us a great review. You had a group of techs that are some of the best out there. I am pleased were able to serve you and we really do appreciate your business. We strive hard to be competitive and deliver a first class product. Call us in the future if we can be help to you. Dan Jape
suburbanguy
Reviews:
1
This is suburbanguy's TrustRating, which is based on both the number of reviews suburbanguy has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful suburbanguy has been to the Kudzu community.
Posted on 10/28/2009
Very Reliable
I knew my HVAC had limited time before it would give up at 15 years. I thought enough in advance to get some bids from 4 well rated companies here including Reliable who had done a few repairs for in the past. Then before I was ready, the system died. But Dan was ready and came out in short order to review his salespersons quote and give me his expert opinion. His quote was fair as we reviewed our options and I trusted the work would be good, and it was. The team was incredibly polite, on time, and helped identify our needs to ensure a quality job would be done. We are very happy with the results so far and still trust if there is something not quite right, they will be here to make it right.
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Reliable Heating & Air - Dan Jape replied on 11-16-2009
Thanks for the great review here on Kudzu! I am glad we were able to help you out and earn your business. Something you said in closing really hit home. I can't always guarantee everything will be perfect and go off with out a hitch as we are working in attics and crawlspaces where the working conditions are extreme and difficult. But I can 100% guarantee you if anything is wrong or goes wrong, Reliable will be there to back it up. You have our collective word on that. If anything ever needs attention, you are welcome to call me and I will correct it or get it right. My home number is 770 924-5811 and my cell number is 404 626-2344 and you can reach me 7 days a week if you need me. Thanks again for your business, Dan Jape.
TerraceLake
Reviews:
1
This is TerraceLake's TrustRating, which is based on both the number of reviews TerraceLake has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful TerraceLake has been to the Kudzu community.
Posted on 10/28/2009
Did What They Promised
We have been a Reliable customer from Day 1. Dan and his team have been servicing our 4 units semi-annually. We just replaced the upstairs heating unit. Everything they said they would do was completed; Mike Cook and Chris was courtesy, thoughtful and they completed the job on-time with no mess.
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Reliable Heating & Air - Dan Jape replied on 11-02-2009
Thank you so very much for being such a long time customer! Long time customers make me so very proud that we are able to meet their needs year after year. Thanks for your kind words about Mike & Chris and for taking the time to write your review on Kudzu. I really do appreciate your loyalty. Dan Jape
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