Reliable Heating & Air - Dan Jape

Since my 22 year old HVAC system had already reached its full service life expectancy, I figured it would be a good time to replace it and take advantage of the 2009-2010 tax credit. Got three estimates, the third being from Reliable. Was impressed with Dan Jape Sr. (Mr Reliable himself) who did my quote - he did not try to oversell me with an overly advanced system that would put this job beyond my budget. In fact, his quote was lower than, or at least in line with the other two, and even included the replacement of my 14 year old hot water heater. Dan sincerely seemed responsive to my needs.

I couldn't believe they were able to do my installation the following day! His crew of Phil, Chris and Sean were very courteous and knowledgeable and willingly answered all my questions as I observed them at each step of the installation, and they didn't take any shortcuts. They were even able to solve a duct problem which prevented three of my rooms from getting adequate heat/air. When the job was done, Phil reviewed each item on my quote with me to ensure everything was done to my satisfaction, and I was satisfied with my new system's performance, and made sure I fully understood how to effectively utilize it. Also did a great job of cleaning up after themselves.

I would highly recommend this company for all your HVAC needs - they are one class act. Great job guys!!

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My thanks to Oscar and Raul for their excellent service and installation of an AC and Heating unit this week, 2/2/10 in Southeast Atlanta. They were knowlegable and professional in all aspects.
They represented themselves and Reliable H&A positively. Thank you.
Thomas S.

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Reliable did an excellent job. The price that I was quoted by Forrest beat the other quotes. The installation by Raul and Oscar was top notch. Reliable was very professional and on time for both the estimate and the actual installation.

Thanks guys

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Very recently had a new heating and ac system installed in our home. The experience was great from start to finish. We highly recommend Reliable.

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My experience with Reliable has been absolutely wonderful from start to finish. From the lady who answered the phone and the original tech, Sam who came out and diagnosed the problem to the installation crew of my brand new unit John & Kyle. They really care about their customers and the price is competitive. Their response time was great too! Not only did they loan me portable heaters to get me through the night until they could install my new unit, the crew who installed my unit gave me several tips for energy savings! I would highly recommend Reliable to anyone with a Heating & Air Conditioner need.

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My husband called Reliable to come out and see if we could get a whole house humidifier. Forrest was nice enough even though he accidentally locked his keys in his truck and had to have a wrecker come jimmy open the door. While here, he wouldn't really talk details with me other than to say that it wasn't really possible, he wanted only to talk to my husband, his original contact. When my husband tried to call him concerning our options, we never got a call back. We've already hired another local company to do the work.

UPDATE: I see a reply from the same date. Forrest mentioned a steam humidifier that would be possible in a closeted area the would pump steam into the ducts. Personally, I think you all didn't want to do the job. Not a problem, you just should've said that from the beginning.

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My family recently moved into a 65 year old house. After living there for 6 months it became obvious that the two HVAC systems were not going to meet our needs.

After extensive research I decided on Trane equipment and I got quotes from three recognized dealers in Atlanta. I was immediately impressed when Dan Jape, the owner of Reliable Heating & Air, came out on a Saturday and spent over 2 hours going over every detail of my existing systems. Dan knew the products and their capabilities and was a straight shooter from start to finish. Dan then spent a good bit of time writing up a proposal, which turned out to be substantially lower than the other competitors.

Within four days, Dan had a 5 man crew show up to complete the installation of two new systems in our home. Mike, Rob, Shawn, Jim, and Roberto were true professionals and worked from 8 AM till almost 7 PM getting everything just right. I had the opportunity throughout the day to speak with each of them individually and I was impressed not only with their industry knowledge and technical skills, but their social skills and courtesy to me as a customer.

Reliable provides a 10 year parts and labor warranty on Trane equipment. This is very reassuring to a consumer and gives you allot of "Bang for your Buck"!!. The entire experience was stress free and I highly recommend Reliable!!!

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called after the last company told me a hight repair replacement cost.got an honest second opinion as reliable repaired my furnace for about 1/2 the price and told me my furnace was safe and should not have to worry about replacing it anytime soon.THANKS YOU

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To Whom It May Concern:
My husband and I would like to express our gratitude to Reliable Heating and Air for making the whole process of purchasing and installing a new heating and air system such a pleasant experience, especially in our time of need.
Forrest Paran was able to come out and give us an honest and fair estimate. The entire experience was informative, pleasant and appreciated.
We would like to extend our gratitude to Raul and Oscar Ceron for installing our new system with such great professionalism and courtesy. These two gentlemen displayed superior knowledge. I would gladly and highly recommend Dan Japes team at Reliable Heating and Air.
Many thanks to Kim and Dan.

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Today is the second time that I have used Reliable in a year and both times, they have come through with excellent service. Technician Larry is knowledgable, pleasant and provides excellent service and the office staff that made my appointment were equally as good. I highly recommend this company. Holly Underwood

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