Fulton Plumbing, Heating & A/C

I had been dealing with a home warranty plumber (A Total) and after repeated visits they were unable to fix the problem and recommended a costly removal of my HVAC duct work so they could access a mystery plumbing leak. I called Fulton Plumbing and HVAC to get an estimate on removal of the duct work and they insisted on sending out a plumber to confirm the situation (at their cost). As it turned out they unqualified plumbers my warranty company sent out had put the wrong fittings in the shower knob stems. The fix was simple, but the fact that this company could identify the exact problem and repair it in less than 30 minutes attests that they are qualified to do the work they are being employed to do. Also, I was very impressed that they were willing to eat their visit charge if they determined that the HVAC did indeed have to be removed - very nice. The only downside was how expensive the job appeared to be. I know they use pricing books, but the cost seemed a little high for the amount of work done. Regardless of the cost, it got fixed and fixed right and that's what mattered to me after all the trouble I had to go through to get it not fixed by the other company.

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When my fiancé had a blockage in her sewer line, I went to Home Reports and chose Fulton Plumbing based on their rating. The man they sent out didn’t seem to know what he was doing and got his equipment stuck in the sewer line. To get the equipment out, the basement floor had to be busted up and the line replaced. To repair the damage they’d done, Fulton Plumbing wanted to charge my fiancé $12,000. We hired another plumbing company, who made the repair for $7,000. Had Fulton Plumbing sent out someone competent, they would have diagnosed that the sewer blockage was actually on the city’s right of way and the city would have removed the blockage at no cost. But because of incompetence, the damage they did cost us $7,000.

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I called this company because we had a leak. I paid for what the tech said caused the leak (clogged drain pipes)and asked for a thorough check of the area and to write down anything we need to do for general maintainance to keep the system up and running. I am told to rerun the drain pipes. 2 weeks later the air stops. I call them 3 times with no call back. The next day they say the circuit board got wet with the leak and needs replacing - they obviously did not check everything when I asked. I asked the same tech again to check for any potential issues and am told he is not a fortune teller. 6 hours later the leak starts again. I call for help and am told I am not getting help because I did not do what they told me to do to stop the leak (huh? - then what did I pay for the first time?)I call to complian and do not get a call back until the next day when I am told I did not do what they told me to do, that I am lying about what happened and there a plenty of other people I can call for help. So, I did. The next company I called did not suggest re running the pipes but actually did check for real issues and found 2 safty hazards ( a potential carbon monoxide leak and exposed electrical wires), that the insanely rude and unprofessional Fulton Plumbing and Air never mentioned. I have never been treated so disrespectfully by a company I paid to help me in my entire life. I actually had to cut out some of the drama due to the limit of words I can put in this review.

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I paid Fulton Plumbing to inspect an HVAC system on a new house I was purchasing. The guy said the HVAC unit needed two new coils at $1700 each for a total of $3400! I called out another HVAC repairman and the seller of the house called out another HVAC repairman -both agreed that the coils did not need to be replaced, and even if the coils had needed to be replaced, it would not cost anywhere near $3400. When I called the manager to complain, he was very rude and disrespectful and refused any sort of refund. He actually called me a "liar." I will never use these this company again.

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We have been loyal Fulton users for over 4 years. I called yesterday when one of our air-conditioners wasn't working. I was told they would be able to come the next day. I told the person scheduling me that I had to leave at 4:30pm and she assured me someone would be there. I waited the next day until 12:30 and called to see if there was an idea of when someone would be there and I was told that we were next in line. By 2:30 I still hadn't heard and called again. The scheduler told me the job previous to ours was taking longer than they thought. I couldn't get a first appointment until next week. We're no longer loyal to Fulton.

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The Tech tried to sell me new pipes, I just wanted my drain un clogged. When he finally went to work it took him less than 30 min and the cost was $497 and thats with a $25 off cupon. Will NEVER use again.

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Fulton Plumbing, Heating, and Air has been around Atlanta for a long time and are committed to giving excellent service to their clients. I highly recommend them!

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Prompt, courteous, professional, competitive pricing. Do what they say, no surprises. Terry, Tim, Cookie. Lois, Ricky, Scottie, and Bruce are the BEST! Keep it up!

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Scotty and his crew spent a week redoing all the plumbing in our home. Friendly, professional, respectful and I felt very comfortable not being there the entire time they were. I'm not calling anyone else when we need another plumbing company.

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We have had Fulton Plumbing do emergency repairs, sewer line replacement, clean-out services; they are prompt, smart,tidy and respectful of fussy homeowners, and they do professional work the first time. An excellent company all around.

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