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Your Local ADT Authorized Dealer

Phone: (866) 362-6585
Toll Free: (866) 362-6585
Email: Email this business
Website: www.securemyfamily.com...


Reviews
Reviews: 1

Posted on 11/19/2009

Fails the Customer Service Test
I called to give them my new phone number, only to discover that for 2 years while I had a COMCAST line, the house had not been monitored nor did they ever test the connection to my house. The woman in billing nastily informed me that testing the connection was my responsibility -"so tough luck sucker?" not "Oh, I'm sorry, blah blah blah." She was wrong because prior to Comcast they had called me to check my connection. Well, they must be so big they don't need me, so I shook the dust of them off my sandals and am getting Northstar installed today. Sorry I gave ADT over 30 years of my custom.
Overall
1 star rating

Quality 3 star rating
Service 3 star rating
Value 1 star rating

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Reviews: 2

Posted on 4/23/2009

Great Customer Service & No Gimmicks!
Called up for the offer and the rep was very nice and allowed me to swap out some equipment for no additional cost so that I could get the right system for my home. Installation appt was setup and they made it there within a few minutes of the scheduled time. Very smooth. Would highly recommend.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 4

Posted on 12/12/2008

Very friendly and professional
When I called up to learn more about the promotion, the rep was very nice and knowledgeable about security systems. They answered all of my questions and the installation was smooth. Would recommend. A+
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 2

Posted on 10/21/2008

Fast and Professional
We recently moved into a new home and we wanted to get a new home security system installed with fire detector / smoke alarm monitoring too. We called them up and booked an install the very next day. They answered the phone in the evening and were flexible on appointment times as well. Very smooth and all monitoring is done by ADT Security. You can't go wrong with a free security system.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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