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Brittany Maids Ltd

Phone: (404) 665-3362
Website: www.brittanymaids.com


Reviews
Reviews: 1

Posted on 6/23/2009

No time to waste
Meriam and Blance always do a great job for our home. On time, uniformed, professional in everything they do, cleaning is superior. Have been using Brittany Maids for about 1 year now and have never been disappointed. What I like is that they keep the same team with the same house as much as possible so you're not having to reorient a new team each time. Have my house cleaned once a month. Thanks Meriam and Blance for such a great job!
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Brittany Maids Ltd replied on 06-23-2009
Thank you very much, I will pass your kind comments on to Meriam and Blance!
Reviews: 1

Posted on 6/3/2009

Consistently good, reliable service
I have used Brittany Maids for several years now. They do a consistently good job and follow any special instructions I may have. The office is very accommodating for adjusting my schedule when I need to every once in a while. I would definitely recommend them.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Brittany Maids Ltd replied on 06-03-2009
Thank you very much for your long term patronage! We strive to take care of our customers.
Reviews: 1

Posted on 5/27/2009

Excellent Service
Brittany Maids always does an excellent job. I come home and my apartment is cleaner than I could ever get it myself! Office staff very friendly and accomodating, also. Very glad that I found them!
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Brittany Maids Ltd replied on 06-03-2009
It is our pleasure to be of service!
Reviews: 3

Posted on 5/22/2009

Overcharged
I was given an estimate from Brittany Maids for a trial introductory cleaning. I ended up being charged $100 over my estimate. All of the services promised were not even performed. I tried to use a coupon from their website, but they refused to honor it. I feel that they used a bait and switch tactic and will never hire this company again.
Overall
1 star rating

Quality 1 star rating
Service 1 star rating
Value 1 star rating

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Brittany Maids Ltd replied on 06-23-2009
I will be blunt and straight forward. This is not even close to what the real circumstances were and it is a shame that a person will outright distort the truth. This house was filthy. It took us longer to do because of the "lived in" condition of the home, which is no problem for us, as this is how we make our living. But cleaning dirt, grime, 1 inch deep matted dog hair and other varied accumulations in the house takes time. There is no way that we misquoted based on the "valid" information that we received. We also gave this client our internet discount up front. We also offered her a $88.00 refund, only because one of the team members was seen using her cell phone. That staff member was using her phone to call the office to find out what she could do in a particular nasty situation and was only trying to do so without the client hearing her. None the less, this client is trying to falsely advertise that we were less than what we purported our company to be, when in fact, she wound up with a vastly improved,cleaned house for a more than fair price. I don't mind constructive criticism or criticism that is in fact valid. We certainly learn from our mistakes. But this is pure "sour grapes".
Reviews: 1

Posted on 5/2/2009

Great Company!
Excellent customer service from quality service and cleaning to flexibility with schedule and date changes. Maids are competent and pleasant. Highly recommended!
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 4

Posted on 4/21/2009

VERY SATISFIED
I have been extremely pleased with the service of Brittany Maids. They are always on time, do a fantastic job, and are extremely professional.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 4/8/2009

Good cleaning service
Brittany has been consistently good for us; they provide a good service for the cost; good attention to detail. I would recommend them.
Overall
4 star rating

Quality 4 star rating
Service 4 star rating
Value 4 star rating

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Brittany Maids Ltd replied on 04-08-2009
Thank you for your comments and if we can be of service in any way, please let us know.
Reviews: 1

Posted on 4/7/2009

Great Service
I have used Brittany Maids for 7 years and they have done a great job for me. Although my place is not very big, they get the job done. They are very thorough and have followed any instructions I leave them. They are also very friendly.
Overall
4 star rating

Quality 4 star rating
Service 4 star rating
Value 4 star rating

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Brittany Maids Ltd replied on 04-08-2009
Thank you for your many years of patronage. We have a personalized service sheet for every customer so that we make sure that the job gets done correctly. We appreciate your comments.
Reviews: 1

Posted on 4/7/2009

Terrible, Not Worth a Penny
If your place is already near sparkling clean and you just need a gloss over, then Brittany Maids is ok. For a decent maid service who will do a great job, choose another company. I called and requested the manager come out. She made an appt to come and fix what the employees did not and she never showed up or called. I was polite to her and her employees. They did a horrible job, even on the easy to clean stuff.
Overall
1 star rating

Quality 1 star rating
Service 1 star rating
Value 1 star rating

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Brittany Maids Ltd replied on 05-15-2009
We have a 100% satisfaction guarantee. Please contact me personally, ask to speak to the owner, so we can discuss what the issues were and I will make sure that there is a satisfactory outcome for you.
Reviews: 1

Posted on 4/6/2009

Complete, Cover everything C;leaning company
I have been using Brittany Maids for about two months for twice a month cleaning of my home. I called around and got 5-6 estimates before having them come out for an initial cleaning and then regular scheduled visits. While I feel they are similar in price to other companies, I cannot imagine that any other company could be more thorough or careful in cleaning my home. Also, the staff I have spoken with on the phone are so friendly and helpful that this company is a pleasure to deal with in every way.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 3 star rating

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Brittany Maids Ltd replied on 04-07-2009
We are different from the rest with regard to service. We are not the cheapest, certainly not the most expensive either. We are value driven. We treat our new customers the same as our "old" customers, in that we don't give the new ones special attention for a short while and then take them for granted afterwards. We strive to maintain a consistant level of service so that our "new" clients become part of the group of "old" clients. Thank you and we look forward to your becoming an "old" client too!
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