Spa Sydell

I signed up for a massage at the Midtown location a couple of weeks ago. It was my first experience at this spa so I was unfamiliar with the process. I was very pleased with the service I received. A greeter was waiting for me when I got off the elevator, and was shown to my changing room. As soon as I came out a masseuse showed me the way. Everything was nicely presented to create a pleasant, relaxed mood, with the dim lighting, the candles, and the waterfall sounds. The massage itself was very professional and the masseuse was friendly and warm. Compared to other massages I've had here and in other countries around the world where I've travelled, I would definitely rate this one on the high quality side. Attention to detail was noticeable everywhere. I would recommend it highly to anyone who hasn't been here before.

Here is a summary of issues we have had since being signed up with the services from City Search.

Dishonest about how services are billed.

-I was given a different impression of how the site operates after talking to the citysearch employee for over 2 hours. I was given the impression that the site made income from adds placed by larger companies in the form of banner adds or featured sections. I have been involved with several different sites and they offer free advertisements and paid advertisements if you want a banner or bigger adds.

-Their was about 1-2 hours of conversation before the signup agreement where there was no mention of the service costing anything. Then during the signup process I was abruptly asked for my credit card information and was told the service would be $10/month, which is no problem, "with an investment of $1000/month." That's when I immediately stated that I can't afford this. Instead of looking out for the interest of me the customer, she was more intent on making a sale. She then replied that it is only a limit. She stated that "it is $1000 at a dollar a click, but if 1000 people contact you then it's worth every dollar." This statement would further imply that $1=1 contact. I at this point was under the understanding that the "Click" that was discussed earlier was in reference to clicking the link for contact information.. With this in conjunction of the possible number of people in Portland looking for a makeup artist for a wedding, I was under the impression I would be looking at $20-$50 a month. In actuality the service entails $1 per profile view not a dollar per click. If this was described and explained correctly I would have under no circumstances signed up for City Search. Not only is the explanation blatantly confusing but also borders dishonest. I would like to add that after finding out how services were billed I immediately attempted to terminate the service. Given the circumstances an exception could have been made fo

On July 11, myself and 7 of my girlfriends had a spa party at this spa. Thanks to Susie Erath, it was a total success. She kept communication with myself and the other members of my party open. She returned emails and phone calls in a timely manner, which I really appreciate. It was an incredible experience. The staff was pleasant. The atmosphere was very relaxing and calming. After each of our treatments, we were treated to Spatinis, which are great, and able to relax and catch up with each other. Thanks Susie for helping me arrange this party. It was great and we will do this again.

I hosted an event for young elected women from around the country at the Midtown location. I worked with Susie Erath who was awesome. It was her idea to host the half day sessions there. I'm so glad I followed her advice. Everything was PHENOMINAL. I've visited many of the Spa Sydell locations but I must say Midtown is my favorite. The management team is accomodating. Working with Susie was worry free. She handled every detail with precision. All we had to do was walk in. She went beyond the call of duty to host my event and coordinated treatments for 15 women! My guests are STILL talking about it. It was perfect and I can't wait to find another reason to host an event at the Spa. You must have the spatinis. (non alcoholic) drink in a martini glass.

We have been doing our annual client appreciation events at the Spa Sydell Midtown for six years. They have always been great! Our contact there, Susie Erath, is a pleasure to work with. As all event and meeting planners know: flexibility, friendliness and location are of the utmost importance and they have it all. We definitely recommend doing an event there. We will be back!

The staff starting with the managers are extremely rude instead of relaxing you feel more stressed out than when you arrive at the place. The restrooms are dirty especially the sauna, towels with holes and the showers have mildew. The rooms have dirty carpets with stickyness on it I was so scared to lay down on the therapist bed or table I was afraid i may catch a disease. PEOPLE GO TO NATURAL BODY IT IS A BEAUTIFUL SPA AND MOST OF ALL CLEAN. ALSO FOR WAXING GO TO BRAZILIAN WAX IN BUCKHEAD HALF THE PRICE OF SPA'S IN ATLANTA.

My husband got me 2 gift certificates last Christmas for me and a girlfriend to go get a mani/pedi/massage/facial combo type package. From the moment we arrived things were weird. The waiting area obviously had drinks but no one offered us one. We were brought back to our massage rooms and had to change there and were never given robes or a place to put our belongings! When I came out of my massage I was so annoyed to see other women dressed in nice white robes while I had to get back into my clothes and drag my purse with me to my pedi. So rude! Then when I asked to speak to a manager about it I was treated like a crazy lady. I had to ask 5 times (!!) to speak to a manager and when I did he seemed like he'd heard the same complaint so many times that he just couldn't care about it anymore. To top it all off, there was a discrepancy between what my husband paid for and what we received of $30. The manager wrote me a little receipt that showed that they would be refunding his card. They never did! I called a total of 11 times to try and get the money credited but just repeatedly got brickwalled, so I gave up. These people are just awful. The least relaxing spa experience of my life! I cringe when I hear friends talk about buying a gift certificate to this place. Stay away!

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For valentines day this year, my husband actually bought me a suprise gift certificate from Spa Sydell. I was incredibly excited about it. I had a thirty minute massage along with a speciality pedicure. It was very relaxing and definitely worth the money. (tipping is normally very high, so keep that in mind). I felt a little rushed throughout the session, but besides that I had a wonderful experience.

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This was definitely the best spa I've ever been to. The atmosphere was so relaxing and the service was great. I would def. recomment this spa to anyone.

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I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.

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