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EMC Security

55 Satellite Boulevard NW 
Suwanee, GA 30024
Phone: (770) 963-0305
Fax: (770) 963-1952
Email: Email this business
Website: www.emcsecurity.com



Reviews
Reviews: 1

Posted on 10/14/2009

Highly Professional Security
EMC Security: Very professional.No gimmicks, no sales hype.Never require a contract. State of the Art monitoring system located in Georgia. Offer simple to most advanced systems.Strong financial backing. Many Security Co. may not be here next year when you have equp. or service issues. The cheapest is seldom the best value.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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EMC Security replied on 10-14-2009
Thank you, Electricman33 for your review. It sounds like our sales team was successful in articulating our key features when they met at your home. If you had mentioned our monitoring rate of $16.95 per month has not changed for over 10 years, we could use your endorsement as copy for our next radio spot! Vince Raia, President EMC Security
Reviews: 1

Posted on 7/20/2009

Great Advice and Service
I was in the market for a new home theater system due to finishing my basement. I asked around and was given EMC Security as a candidate who speciallizes in low voltage wiring. I was given excellent advice on my wiring and superior advice on my equipment choices. The helped me pick out my equipment and I am thrilled. The sound and picture are better than most theaters.
Overall
5 star rating

Quality 4 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 7/19/2009

Great company, great people
We have had emc security for approximately 9 years. We were robbed once through no fault of Emc. They did all they could to make us feel secure again. We have always had excellent service from them. They answer calls personally, and they always answer our questions and come out when we need them. Their response to alarms is prompt. Everyone has always been very courteous and informative. THEY ARE EXCELLENT! We wouldn't trust our home to anyone else.
Curly and Mary
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 6/29/2009

8 Years of Exceptional Service
We moved into our home over 8 years ago and have been loyal customers since. EMC Security provides the highest level of protection for our home and we have never been dissappointed with them. I would recommend them for both personal and business security equipment and service needs. Bill Sloan, EMC customer since 2000
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 6/26/2009

Excellent Service!!
We have been extremely pleased with EMC Security. We recently moved into a new home and we couldn't have been happier with the customer service as well as the installation. The technician was so helpful and carefully explained how to use the system. We have accidentally set the alarm off several times and have been very impressed with the quick turn around from the response center. My security system makes me feel very safe in my new home. Thanks EMC!!
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 2

Posted on 6/10/2009

How they stay in business is a mystery
I can't help but wonder if it isn't friends and family who are writing the other reviews. To make a very long story short, each time I call I am required to hold for long amount of times, I'm always told they will call me back and no one ever does. When someone finally did come to my house he didn't have the proper tool and again said someone would reschedule the next day and no one ever called. I called again, stayed on hold again, they said they would have to call me back again.. I still haven't heard from anyone. I sure hope this isn't what they if someone ever breaks into a home. I would stay away from this company!
Overall
1 star rating

Quality 1 star rating
Service 1 star rating
Value 1 star rating

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EMC Security replied on 06-10-2009
I am surprised to hear that this prospective customer is having difficulty in speaking with someone in our office. We answer every phone call in person, no automated attendant. Every customer call is handled at the time they call whether for an appointment, service questions, or any other customer need. Hold times are closely monitored, and our system employs a short hold ring-back to insure no one is lost or forgotten. Our reviews are very real, I assure you. EMC Security has no contracts for our services, so we must earn our customer's business every day. I urge this reviewer to contact me in person at 770-963-0305, and I will make sure their concerns are handled promptly and professionally. Vince Raia, President, EMC Security 770-963-0305
Reviews: 2

Posted on 5/27/2009

Best Around
Recently had monitored alarm system installed. Couldn't have been more satisfied. The installer, John Livsey was on time, very courteous, went right to work, cleaned up after himself and did a top notch job. He then spent ample time showing us exactly how to use the system both in the manual and at the keypad. Later, we added another feature and Brett and Dave were both excellent in their response to us. People answer the phone, not a machine when you call the office. HIGHLY recommend EMC.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 8

Posted on 4/29/2009

You cant go wrong with these guys!
I am the kind of person who doesnt mind paying an extra buck for better service. When I initially decided to go with EMC Security, they were the cheapest in my analysis and in the back of my head I had a feeling that their service may not be up to par. In my technical comparision though, they were as good as the other guys. So I decided to go with them. I must say that the whole process went very well. Their customer service is great, their technician is great and their response is the best. Sometimes I forget to turn off the alarm before going out and instantly I get a call from them asking if everything is OK. That is a piece of mind I can count on.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 9

Posted on 4/3/2009

Customer Service Is The Key
I'm pleased with the customer service that I received from EMC Security. My first call to the office was answered by Melinda who was helpful,pleasant and knowledgeable. Keith was the tech assigned to handle my installation. He was on time,friendly and efficient. He took time to explain the system and he addressed my concerns. Working with EMC Security was a pleasure.
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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Reviews: 1

Posted on 3/27/2009

EMC
My husband and I recently had a great experience at the EMC Security office in Suwanee, GA. They were so informative and courteous. We are definitely fans of their operation and service!
Overall
5 star rating

Quality 5 star rating
Service 5 star rating
Value 5 star rating

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