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Moncrief Heating & Air Conditioning, Inc.

935 Chattahoochee Avenue NW, Atlanta, GA 30318
Phone: (404) 350-2300
Email: Email this business

Web Link www.moncriefair.com...

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Reviews   1 to 10 of 27 « Prev  1  2  3  Next » 
Reviews: 1


Posted on 7/21/2008
Losing Ground in a tough economy
I was 2 lbs low on Freon, and the tech spent 15 minutes adding it. Then 45 minutes with my garden hose spraying the coils of the evaporator to ensure the service and 1 hour charge of $261. I feel like a had sucker. Called to talk with manager, no call back. Last time I do business with them. I had given them 8 years of business.
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Moncrief Heating & Air Conditioning, Inc. replied on 08-08-2008
One of the leading causes of excessive electrical use and hot weather breakdowns from air conditioners is a dirty outdoor condenser coil. Consequently, good technicians routinely spend the time to clean the outdoor coils. We certainly apologize for not getting back to him. This is not our practice. It is very rare that we drop the ball on return calls. (The reason was discovered, but is of no consequence for this review.) I wish he had called back a second time. It is our sincere hope that this customer can reflect on the quick responses from Moncrief with great, experienced technicians over the past 8 years, and give us another chance. If he chooses to go elsewhere, we wish him all the best. He may call Frank or Tom anytime for a refund of the money he believed he overpaid. We look forward to continuing our relationship with this individual.
Reviews: 2


Posted on 7/3/2008
Best Service
I was well pleased with the service provided at my home this week . The service tech was well mannered. I will use this company again
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Reviews: 1


Posted on 6/26/2008
fast, affordable, friendly
My A/C went out during one of our hottest days so far this year. A technician was at my door within 24 hours. He explained what was wrong and how he was going to fix it. I'll call Moncrief in the future.
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ljaffe
Reviews: 35


Posted on 6/24/2008
Excellent service and very professional
My A/C was on the blink and within 24 hours Moncrief was at my home, found the problem and repaired the system. Their customer care team kept me well informed and reconfirmed the appointment and when the tech was en route. Very professional organization.
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Reviews: 1


Posted on 3/16/2008
What a great experience!
My job will be very work and $$ intensive. Their rep took the time to really walk me through the ins and outs of everything that needed to be done. . .and more importantly. . what didn't. I can't recommend them highly enough!
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Reviews: 4


Posted on 1/3/2008
great work but uncompetitive prices
I've been very pleased with the work and customer service. However, it comes with a price. If they come out simply to diagnose a problem they'll hit you with a service charge ($60 I think) AND a labor charge ($160/hour) for however long they are there. I know at least one very large reputable HVAC contractor (and there are probably others) that only hits you with a flat service charge for diagnosis ($80 I paid to another HVAC company). I like knowing I'll be out a fixed amount to determine the problem as opposed to a Moncrief rep poking around for an hour and sticking me for >$200 before any repairs are made. That said, they are very professional, knowledgeable, and thorough so maybe you can justify the seemingly uncompetitive diagnosis charges.
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Moncrief Heating & Air Conditioning, Inc. replied on 01-04-2008
The fact is that it cost a certain amount of money to send a service truck to someone’s house. Most htg And air cond contractors try to hide this cost from the consumer as long as they can—really right up to the time they hand them a bill and ask for payment. That is why this homeowner remembers the enticing, seemingly low, “fixed” diagnostic fee that he hears from other companies. Here is the catch. These companies make it all up on the “repairs.” For example they will charge say $125 for an “electrical repair” even when the actual work was a loose wire connection that took 5 minutes to complete. In the Moncrief culture our technicians just will not charge $125 for 5 minutes work. Moncrief charges the customer what it cost to make the diagnosis and repair with no games played on the pricing. We do quote and charge flat rate when replacing significant parts. Moncrief’s “true service rates” are not higher than the other full service, established companies in this area. Unfortunately the way pricing is done in the htg and ac business there is no way a consumer can compare service pricing. Therefore we recommend that people deal with companies they trust, that have good people, and stand behind their work.
Reviews: 2


Posted on 11/26/2007
Great Experience
I've used Moncrief for annual furnace check and one emergency call. My furnace went out on a cold Saturday night. I contacted their emergency number and they called right back. They scheduled a tech to come out the next morning (Sunday! at 9 am). He showed up on time and was polite and professional. He identified the problem quickly (and correctly) and charged me for a half hour of labor (around $75 dollars). He showed me what to do if this happens again and how to prevent it. Great experience! Also their office staff is on the ball!
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Reviews: 10


Posted on 11/5/2007
Great service
Had hard to find filters on hand.
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Reviews: 2


Posted on 9/8/2007
Wonderful Service and Great Company
We now have a service contract with Moncrief as a result of emergency A/C repair work they did very late on a hot summer day a few years ago. The technician was very knowledgeable and fixed the problem the first time. Since then, they have performed well on another emergency A/C repair (customers with maintenance contracts always get same day service). I have a relative who knows the president personally and who recommends this company without hesitation.
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Reviews: 3


Posted on 1/9/2007
On Time and Professional
These guys are great they showed up on time and were very professional. They completed all the work in an expeditious professional manner. Found one problem and recommended the correct fix for the problem. I'll call them again to service and repair my HVAC system again.
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1 to 10 of 27 « Prev  1  2  3  Next » 

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