The Pet Set

I recently had my first and last experience with The Pet Set. Impressed by the reviews seen here, i wanted to try it out as my newly-received rescue poodle badly needed grooming. (I had gone to Wag-a-Lot once before and liked them, but thought I'd give Pet Set a try.) Long story short: I dropped my dog off at 8 a.m. and when I arrived at 4:30, he hadn't been touched. As I had told them I'd be back at 5 to get him, I let this slide, but then (after hearing my dog scream his head off in the back.but maybe thats normal) he wasn't finished until 5:30. They quoted me $49 (or less) on the phone, but then charged me $59 without explanation. When I asked why the additional charge, the front desk guy just said "ask the groomer next time you're in." The front desk folks never asked if they could assist in resolving the problem, if I needed help with products or if I was satisfied with the cut. Worst part - my dog looks insane. The cut was terrible with uneven parts, random patches and poorly shaved feet. Final report? Poor customer service, snobby attitudes and disappointing grooming. Will NEVER go back. PS - They have a cute shop with charming products. Too bad (most of) the staff doesn't measure up.

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I bring all three of my pet poodles to groom with Kelly. She does the best job ever!!!! I love the personal customer service from the cute guys at the front counter. The selection of all natural foods and I love the home baked treats!!!!

The pet set has the best grooming in atlanta as well as the best day care. It is the all around best!!

I always find the newest pet toys here. The staff is so nice and know so much about pet supplies, foods, and care.

I love this store and how they treat me and my pets. They know us by name when we walk in. Very professional and the grooming is by far one of the services I enjoy. I have never had any problems. They always make the time to visit with me and listen. Very clean facility.
The selection of accessories is out of this world.

My pet loves the small play groups and they really play all day. Only time out for a nap and lunch. Always a human with them to keep everyone happy. Its like private school for pets. Watch them on line on doggie cam is so cool.

I am always so impressed with the professional staff. They make my pet feel so comfortable and she loves going there to shop and for the spa. They have the most interesting dog and cat items for your pet. If your not feeding your pet Life Abundance then you really should think about switching over. My pets skin and eye stains have gone away! I travel around the world and The Pet Set is one of my favorite places to visit when in Atlanta. You guys do such a wonderful job.

I took advantage of the 25$ dog bath today and my pet came back to me smelling and looking great. We had spent the weekend in the mountains and he was a mess. Great job guys.
And thanks for turning me on to the Fromm pet foods, he loves the Surf and Turf

I always stop in to see what is new and the toy selection is the best in the city. I picked up a couple of new toys today that are just so cute. My pet is a tea cup and she loves her new Gucci pet carrier and the cute little squeek toys I got. The staff is so warm and friendly, they remember my pets name (and mine) each time I visit. Now that is customer service. Hands down the best place to take your pet in Atlanta.

The Pet Set by far is where those in the know take their pets for grooming. They have been doing this for 25 years and know what they are doing. The staff is excellent and well focused on the pets. The products, foods, treats they carry are not what you will find anywhere else in town. Where do they find this stuff??? My dogs do the day care and its like private school and I love watching them on the internet from work. When I travel I board my pet with them in their kennel. If you have not tried The Pet Set then you are missing something. Gets my vote for Best of Atlanta.