Spa Sydell

I signed up for a massage at the Midtown location a couple of weeks ago. It was my first experience at this spa so I was unfamiliar with the process. I was very pleased with the service I received. A greeter was waiting for me when I got off the elevator, and was shown to my changing room. As soon as I came out a masseuse showed me the way. Everything was nicely presented to create a pleasant, relaxed mood, with the dim lighting, the candles, and the waterfall sounds. The massage itself was very professional and the masseuse was friendly and warm. Compared to other massages I've had here and in other countries around the world where I've travelled, I would definitely rate this one on the high quality side. Attention to detail was noticeable everywhere. I would recommend it highly to anyone who hasn't been here before.

Here is a summary of issues we have had since being signed up with the services from City Search.

Dishonest about how services are billed.

-I was given a different impression of how the site operates after talking to the citysearch employee for over 2 hours. I was given the impression that the site made income from adds placed by larger companies in the form of banner adds or featured sections. I have been involved with several different sites and they offer free advertisements and paid advertisements if you want a banner or bigger adds.

-Their was about 1-2 hours of conversation before the signup agreement where there was no mention of the service costing anything. Then during the signup process I was abruptly asked for my credit card information and was told the service would be $10/month, which is no problem, "with an investment of $1000/month." That's when I immediately stated that I can't afford this. Instead of looking out for the interest of me the customer, she was more intent on making a sale. She then replied that it is only a limit. She stated that "it is $1000 at a dollar a click, but if 1000 people contact you then it's worth every dollar." This statement would further imply that $1=1 contact. I at this point was under the understanding that the "Click" that was discussed earlier was in reference to clicking the link for contact information.. With this in conjunction of the possible number of people in Portland looking for a makeup artist for a wedding, I was under the impression I would be looking at $20-$50 a month. In actuality the service entails $1 per profile view not a dollar per click. If this was described and explained correctly I would have under no circumstances signed up for City Search. Not only is the explanation blatantly confusing but also borders dishonest. I would like to add that after finding out how services were billed I immediately attempted to terminate the service. Given the circumstances an exception could have been made fo

On July 11, myself and 7 of my girlfriends had a spa party at this spa. Thanks to Susie Erath, it was a total success. She kept communication with myself and the other members of my party open. She returned emails and phone calls in a timely manner, which I really appreciate. It was an incredible experience. The staff was pleasant. The atmosphere was very relaxing and calming. After each of our treatments, we were treated to Spatinis, which are great, and able to relax and catch up with each other. Thanks Susie for helping me arrange this party. It was great and we will do this again.

I hosted an event for young elected women from around the country at the Midtown location. I worked with Susie Erath who was awesome. It was her idea to host the half day sessions there. I'm so glad I followed her advice. Everything was PHENOMINAL. I've visited many of the Spa Sydell locations but I must say Midtown is my favorite. The management team is accomodating. Working with Susie was worry free. She handled every detail with precision. All we had to do was walk in. She went beyond the call of duty to host my event and coordinated treatments for 15 women! My guests are STILL talking about it. It was perfect and I can't wait to find another reason to host an event at the Spa. You must have the spatinis. (non alcoholic) drink in a martini glass.

We have been doing our annual client appreciation events at the Spa Sydell Midtown for six years. They have always been great! Our contact there, Susie Erath, is a pleasure to work with. As all event and meeting planners know: flexibility, friendliness and location are of the utmost importance and they have it all. We definitely recommend doing an event there. We will be back!

The staff starting with the managers are extremely rude instead of relaxing you feel more stressed out than when you arrive at the place. The restrooms are dirty especially the sauna, towels with holes and the showers have mildew. The rooms have dirty carpets with stickyness on it I was so scared to lay down on the therapist bed or table I was afraid i may catch a disease. PEOPLE GO TO NATURAL BODY IT IS A BEAUTIFUL SPA AND MOST OF ALL CLEAN. ALSO FOR WAXING GO TO BRAZILIAN WAX IN BUCKHEAD HALF THE PRICE OF SPA'S IN ATLANTA.

For my birthday I called to redeem the last two sessions of a series I had previously purchased and was abruptly told to hold. When asked how long could I expect to hold the receptionist got an attitude and said i didn't have to hold. I reiterated I was only asking as to determine if I had the time to hold. I was rudely told again not to hold, but to call back in 15-20 minutes. In less than 15 minutes I had already made an appt with Natural Body who were much more pleasant and courtesous. If I had not invested money I would have NEVER called back. When I spoke to mgmt all they could do was make excuses for the staff and to reiterate that their services are superior. Superior services starts from the front doorno wonder the staff lacks the skills needs, mgmt doesn't even understand proper business acumen. I got my money back and will never go back. I never knew what I was missing until I visited Natural Body. They were much more attentive, did not over book appointments and even gave me some great tips on improving other health issues like sinus headaches and lower back aches. If you really want a true spa experience, visit Natural Body. Much more serene and peaceful, nothing like the crowded zoo, or run-ins with monkey-minded staff!

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I have been here several times and always leave feeling refreshed. The massages are to die for and their facials are great as well!

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I went for a massage and I had no complaints I had Will and he knows what he is doing but it stops there. Staff is rude and try to upsale already high prices. They were out of towels. This I found out on my own after trying to get someone to help me. Too bad the service cannot be better. This space really stretches the word spa my gym has a nicer locker room

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I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.

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