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Bob Steele Salon

4403 Northside Parkway NW, Suite 160, Atlanta, GA 30327
Phone: (404) 262-9499
Email: Email this business

Web Link www.bobsteele.com

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Reviews   1 to 10 of 55 « Prev  1  2  3  4  5  Next » 
Reviews: 5


Posted on 6/4/2008
Worst experience with a salon ever
My initial experience at BSS was like so many others here, and I was impressed. But today they really blew it, and as a result they lost me as a customer. I made an online appointment several days ago for today at 1 p.m. I received an e-mail shortly thereafter, confirming the appointment and providing a confirmation number. I walked into the Post Riverside location at 12:45 and told the receptionist that I was there for my 1 p.m appt. She gave me a deer-in-the-headlights stare as she typed stuff on her computer. Then she nonchalantly looked up and said: No, your appointment is Friday the 6th at 10 a.m. To make the rest of a long story short, at first it was all the reception people could do to muster an insincere-sounding apology, as they blamed it on a computer glitch. After much cajoling on my part, finally they set me up with another stylist for a 1:30 appointment, and ended up only charging me half price. The stylist seemed in a hurry to finish with me, as I'm sure she had been told that this was a half price deal. She didn't even bother to offer to actually style my hair after she got done with the cut. If it were only the dropped appointment, I'd still be mad but I would not fire them as my salon. But the other half is how I was treated in the aftermath of THEIR mistake. Their customer service people act like they learned their skills in a medieval torture dungeon. I bet not one of them has any idea what the word "empathy" means. I won't be back.
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Reviews: 15


Posted on 5/16/2008
Consistently good
I first went to Bob steele when I moved to Smyrna and had a great experience. They have a great salon atmosphere with exceptional stylists.
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Reviews: 4


Posted on 5/7/2008
Wonderful experience
I see Stacy at the Alpharetta location and she is awesome! She takes the time to understand what I want before she does anything. The massaging chairs at the hair washing station are a nice touch too!
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Reviews: 7


Posted on 5/6/2008
Could be so much better
I have been going to this salon for over 4 of years and have sent several friends. However over the past year my friends and I have noticed a significant drop in their customer service. They increase the prices without telling you, they have over booked appointments and the staff at the front are never friendly. If you can get past that to go see a stylist then it's fine, but if I am paying over $140 than I expect good service.
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Reviews: 13


Posted on 5/5/2008
My new salon
Completely satisfied with Bob Steele salon on Northside Parkway. Shaz did a full-foil color and cut on my hair. She's been out of the Aveda Institute in Atlanta for only two years but you would never know it. She's very professional, efficient, and did my hair exactly how I was hoping it would be. The staff was great, even though I got lost and was fairly tardy to my appt., they didn't scold me or glare at me like some places do. They even still took the time to give me a quick tour of the place since it was my first time. I also had a developing bit of a cough and Shaz took such good care of me by bringing me all the tea and water I needed! Thanks Shaz! I'll be back and have given your name to my girlfriends. Mahalo nui loa!
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Reviews: 1


Posted on 2/16/2008
best haircut EVER
My hair was REALLY long and I finally got the nerve to cut it. I went to Ming without any ideas, she cut and highlighted my hair. (and donated it to locks of love for me) Got a hand massage while waiting for the highlights to take. It's such a great cut that I can make it look as good everyday as it did when I left the salon. Got the BoB discount, AWESOME! I was afraid when I left there that I had spent too much but it was worth every penny.
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Reviews: 5


Posted on 1/26/2008
wedding style
Rachel did my hair for my wedding. It turned out way better than I could have dreamed! It looked so beautiful in the pictures. Thank for adding so much to my special day!
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Reviews: 2


Posted on 1/26/2008
Love This Place
You will not be sorry you came here. I like To get a wash and cut At Bob Steele Salon and they alwasy do a good job and never cut it too short.
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Reviews: 3


Posted on 11/17/2007
Highly Recommend!
Best place in town, worth every penny.
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Reviews: 3


Posted on 10/28/2007
Long time customer
I've been going to bob steele for about 4 or 5 years now. My regular guy moved away so I went to Mckenzie. She was great! She took her time with my hair cut and really changed it up for me. Not my usual trim that I've been getting for years! Give her a try, she is worth the money.
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1 to 10 of 55 « Prev  1  2  3  4  5  Next » 

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