Spa Sydell

I signed up for a massage at the Midtown location a couple of weeks ago. It was my first experience at this spa so I was unfamiliar with the process. I was very pleased with the service I received. A greeter was waiting for me when I got off the elevator, and was shown to my changing room. As soon as I came out a masseuse showed me the way. Everything was nicely presented to create a pleasant, relaxed mood, with the dim lighting, the candles, and the waterfall sounds. The massage itself was very professional and the masseuse was friendly and warm. Compared to other massages I've had here and in other countries around the world where I've travelled, I would definitely rate this one on the high quality side. Attention to detail was noticeable everywhere. I would recommend it highly to anyone who hasn't been here before.

Here is a summary of issues we have had since being signed up with the services from City Search.

Dishonest about how services are billed.

-I was given a different impression of how the site operates after talking to the citysearch employee for over 2 hours. I was given the impression that the site made income from adds placed by larger companies in the form of banner adds or featured sections. I have been involved with several different sites and they offer free advertisements and paid advertisements if you want a banner or bigger adds.

-Their was about 1-2 hours of conversation before the signup agreement where there was no mention of the service costing anything. Then during the signup process I was abruptly asked for my credit card information and was told the service would be $10/month, which is no problem, "with an investment of $1000/month." That's when I immediately stated that I can't afford this. Instead of looking out for the interest of me the customer, she was more intent on making a sale. She then replied that it is only a limit. She stated that "it is $1000 at a dollar a click, but if 1000 people contact you then it's worth every dollar." This statement would further imply that $1=1 contact. I at this point was under the understanding that the "Click" that was discussed earlier was in reference to clicking the link for contact information.. With this in conjunction of the possible number of people in Portland looking for a makeup artist for a wedding, I was under the impression I would be looking at $20-$50 a month. In actuality the service entails $1 per profile view not a dollar per click. If this was described and explained correctly I would have under no circumstances signed up for City Search. Not only is the explanation blatantly confusing but also borders dishonest. I would like to add that after finding out how services were billed I immediately attempted to terminate the service. Given the circumstances an exception could have been made fo

This is an overpriced spa with low-class treatments/facility. I got the hydro tub soak and you have to undress in a locker room. There's no private place to undress or re-dress when finished. The private place is a tiny stall where the toilet is where there's hardly any room to remove or put on clothes.

Once I get in the hydro tub room, found some of the towels were dirty. The side of the tub where you get in has the plunger that sits up from the floor of the tub so you step on it.that hurt and actually put a small cut on my foot that I didn't realize was cut until the next day.

I also got a massage, blanket covering table was worn with hole forming. The worst was the massage therapist didn't even touch one of the areas I asked to be focused on. When I questioned, was told she ran out of time.

There are plenty of other nice spas you can treat yourself to, instead of this dump where you feel you've been cheated.

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On July 11, myself and 7 of my girlfriends had a spa party at this spa. Thanks to Susie Erath, it was a total success. She kept communication with myself and the other members of my party open. She returned emails and phone calls in a timely manner, which I really appreciate. It was an incredible experience. The staff was pleasant. The atmosphere was very relaxing and calming. After each of our treatments, we were treated to Spatinis, which are great, and able to relax and catch up with each other. Thanks Susie for helping me arrange this party. It was great and we will do this again.

I hosted an event for young elected women from around the country at the Midtown location. I worked with Susie Erath who was awesome. It was her idea to host the half day sessions there. I'm so glad I followed her advice. Everything was PHENOMINAL. I've visited many of the Spa Sydell locations but I must say Midtown is my favorite. The management team is accomodating. Working with Susie was worry free. She handled every detail with precision. All we had to do was walk in. She went beyond the call of duty to host my event and coordinated treatments for 15 women! My guests are STILL talking about it. It was perfect and I can't wait to find another reason to host an event at the Spa. You must have the spatinis. (non alcoholic) drink in a martini glass.

We have been doing our annual client appreciation events at the Spa Sydell Midtown for six years. They have always been great! Our contact there, Susie Erath, is a pleasure to work with. As all event and meeting planners know: flexibility, friendliness and location are of the utmost importance and they have it all. We definitely recommend doing an event there. We will be back!

The first time I went to Spa Sydell at the Buckhead location with my friend before her wedding she left crying because the women doing her facial commented on her winkles. A year later I went to the Midtown location to have a spray tan. The first one was good the second was just okay and the third was horrible. My feet were white and the rest of my body tan. My fingers looked like I worked on cars for days afterward. I had it done right before a trip out of town to the beach. My friends laughed at my feet all weekend and I don't blame them. I will not go into details about the bikini wax but it looked like an abstract painting and not a wax. I gave them three chances and they failed. When I called back the women I spoke with was rude and said all she could do was give me 15% off then basically hung up on me. I do not recommend this place along with many others. Listen to us all and go somewhere else.

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The staff starting with the managers are extremely rude instead of relaxing you feel more stressed out than when you arrive at the place. The restrooms are dirty especially the sauna, towels with holes and the showers have mildew. The rooms have dirty carpets with stickyness on it I was so scared to lay down on the therapist bed or table I was afraid i may catch a disease. PEOPLE GO TO NATURAL BODY IT IS A BEAUTIFUL SPA AND MOST OF ALL CLEAN. ALSO FOR WAXING GO TO BRAZILIAN WAX IN BUCKHEAD HALF THE PRICE OF SPA'S IN ATLANTA.

I just found a spa in Peachtree Battle Shopping Center that BLEW ME AWAY!!!
They had better massage and brow then you all! Facials were about even! (but then again I loved my facialist there)

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I have been a couple times and had bad experiences every time. I have friends that like it though. I'm not a fan though. Better options in Buckhead.

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