Spa Sydell

I signed up for a massage at the Midtown location a couple of weeks ago. It was my first experience at this spa so I was unfamiliar with the process. I was very pleased with the service I received. A greeter was waiting for me when I got off the elevator, and was shown to my changing room. As soon as I came out a masseuse showed me the way. Everything was nicely presented to create a pleasant, relaxed mood, with the dim lighting, the candles, and the waterfall sounds. The massage itself was very professional and the masseuse was friendly and warm. Compared to other massages I've had here and in other countries around the world where I've travelled, I would definitely rate this one on the high quality side. Attention to detail was noticeable everywhere. I would recommend it highly to anyone who hasn't been here before.

Here is a summary of issues we have had since being signed up with the services from City Search.

Dishonest about how services are billed.

-I was given a different impression of how the site operates after talking to the citysearch employee for over 2 hours. I was given the impression that the site made income from adds placed by larger companies in the form of banner adds or featured sections. I have been involved with several different sites and they offer free advertisements and paid advertisements if you want a banner or bigger adds.

-Their was about 1-2 hours of conversation before the signup agreement where there was no mention of the service costing anything. Then during the signup process I was abruptly asked for my credit card information and was told the service would be $10/month, which is no problem, "with an investment of $1000/month." That's when I immediately stated that I can't afford this. Instead of looking out for the interest of me the customer, she was more intent on making a sale. She then replied that it is only a limit. She stated that "it is $1000 at a dollar a click, but if 1000 people contact you then it's worth every dollar." This statement would further imply that $1=1 contact. I at this point was under the understanding that the "Click" that was discussed earlier was in reference to clicking the link for contact information.. With this in conjunction of the possible number of people in Portland looking for a makeup artist for a wedding, I was under the impression I would be looking at $20-$50 a month. In actuality the service entails $1 per profile view not a dollar per click. If this was described and explained correctly I would have under no circumstances signed up for City Search. Not only is the explanation blatantly confusing but also borders dishonest. I would like to add that after finding out how services were billed I immediately attempted to terminate the service. Given the circumstances an exception could have been made fo

On July 11, myself and 7 of my girlfriends had a spa party at this spa. Thanks to Susie Erath, it was a total success. She kept communication with myself and the other members of my party open. She returned emails and phone calls in a timely manner, which I really appreciate. It was an incredible experience. The staff was pleasant. The atmosphere was very relaxing and calming. After each of our treatments, we were treated to Spatinis, which are great, and able to relax and catch up with each other. Thanks Susie for helping me arrange this party. It was great and we will do this again.

I hosted an event for young elected women from around the country at the Midtown location. I worked with Susie Erath who was awesome. It was her idea to host the half day sessions there. I'm so glad I followed her advice. Everything was PHENOMINAL. I've visited many of the Spa Sydell locations but I must say Midtown is my favorite. The management team is accomodating. Working with Susie was worry free. She handled every detail with precision. All we had to do was walk in. She went beyond the call of duty to host my event and coordinated treatments for 15 women! My guests are STILL talking about it. It was perfect and I can't wait to find another reason to host an event at the Spa. You must have the spatinis. (non alcoholic) drink in a martini glass.

We have been doing our annual client appreciation events at the Spa Sydell Midtown for six years. They have always been great! Our contact there, Susie Erath, is a pleasure to work with. As all event and meeting planners know: flexibility, friendliness and location are of the utmost importance and they have it all. We definitely recommend doing an event there. We will be back!

Through the 13 years that I have lived in Atlanta, I had occasionally tried Spa Spydell for massage, but found the therapists to be the types who did their "schtick" and did not work on the muscle groups that I said I needed work on. But, about 1 year ago, I discovered Robert, and I have been going back to him when I can. Robert is very personal and very professional. He will listen to what I say is bothering me and then he will carefully find the muscles that need work. I tend to get a lot of tension in the shoulders and upper back and he uses deep massage to get into the muscles. He really is interested in "fixing" the problems you present with and for making the customer happy. He seems to be up on the latest techniques for massage and continues to work on his professional knowledge.

Link to This Review      Post on Facebook   Share on Twitter

For such a price, I expected a lot more. I went to Spa Sydell with a Valentine's Day gift certificate, and got a massage and body scrub. Unfortunately they gave me the scrub AFTER the massage which made it a bit less relaxing than it could have been. Masseuse asked lots of personal questions including how much money i make (?!) weird.

Link to This Review      Post on Facebook   Share on Twitter

The staff starting with the managers are extremely rude instead of relaxing you feel more stressed out than when you arrive at the place. The restrooms are dirty especially the sauna, towels with holes and the showers have mildew. The rooms have dirty carpets with stickyness on it I was so scared to lay down on the therapist bed or table I was afraid i may catch a disease. PEOPLE GO TO NATURAL BODY IT IS A BEAUTIFUL SPA AND MOST OF ALL CLEAN. ALSO FOR WAXING GO TO BRAZILIAN WAX IN BUCKHEAD HALF THE PRICE OF SPA'S IN ATLANTA.

Today I went to Park Place to redeem my Christmas gift, which was a half a day including lunch and tip. I wanted to express my huge disappointment. To begin my experience, I was coldly directed to go upstairs- I've never been to Spa Sydell, I did not know where or who or what to expect. Repeatedly it was stressed I arrive 15 minutes early, only to wait 10 more minutes past my appointment time. After my facial and massage I wondered what happened to the advertised and paid for lunch? Come to find out now I have it left over to use at the Spa, which definitely is at the bottom of my lists of desires. Why would you advertise this as lunch and force me to schedule my day over lunch time if lunch was NEVER offered or spoken about? I think you have for sure lost sight of the true spa experience. I had a minor service at a spa in a small town in North Carolina over the holidays, which showed me 10 times the hospitality and respect than what I experienced today. I'll have to see if I redeem my remaining gift certificate, but certainly Spa Sydell will not be something I give, get, or recommend ever again. As I too am in the customer service business I know that people are much more inclined to write and speak about a bad experience, but I merely want to express my sheer disappointment and waste of my time and money.

Link to This Review      Post on Facebook   Share on Twitter

The spa is pretty institutional and the service, while friendly enough, is minimal. It wasn't a very luxurious spa experience, but the most important part - the massage- was quite good. This is a good choice when you just want a massage and want to be in and out fairly quickly.

Link to This Review      Post on Facebook   Share on Twitter