On 5/28/14 our air conditioning system at home stopped working, My wife called McCarthy Services. A technician, Phil, came by later on that day. He determined that a capacitor had malfunctioned and that the system was low on gas. He replaced the capacitor and added 3.5 pounds of R-22 gas (per their invoice). The technician spent about two hours at our house. He charged $695 ($365 for the capacitor and $330 for the refrigerant). I watched while Phil replaced the capacitor and added the gas. The amount charge did not seem to correspond to the materials used or the labor spent. So I went online and researched what the 3.5 pounds of gas and capacitor are worth. My sense was that its combined cost is around $50. So, we were charged an hourly rate of $320 for Phil's labor! I thought that was outrageous. My wife advised me that we should take the matter up with Tony, the manager, as Phil does only what he's told. We paid Phil the $695. I called McCarthy Services and left Tony voice mail the first two times I called. He didn't call back. On the third call I spoke with Amanda, explained to her my complaint, and asked her to have Tony call me. He didn't. I called Amanda again, and again she promised to have him call me. A few weeks and five phone calls later, and I'm still unable to make my case to Tony. Amanda, though very nice, was of no help.
Posted: 6/29/2014 • Link to this review
Professional, and an all around good company. They did a minor repair for me, and even though it was small furnace repair and small charge - they did not act like I was inconveniencing them for something so inexpensive. Not once did the technician try to sell another repair that I did not need. Thanks McCarthy!
Posted: 1/25/2012 • Link to this review
When my AC unit went out I got four quotes to replace both the AC and furnace. All the contractors were very repeatable and comparable equipment was considered. McCarthy Services (Dan) provided the most reasonable price for the work to be preformed. McCarthy was not the lowest quote but they were very technically competent and took the time to discuss what I wanted. The technicians who preformed the installation took their time and did the job right. I was very impressed how hard the technicians worked to keep the house clean. The final product was outstanding system that works great at the right price. I highly recommend McCarthy to anyone looking HVAC services.
Posted: 5/15/2011 • Last edited: 7/29/2011 • Link to this review
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