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Grooming Spa

Grooming Spa Pet Grooming
12021 Northup Way 
Bellevue, WA 98005
Phone: (425) 558-4766
Website: www.groomingspa.com
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Grooming Spa Grooming Spa : Pet Grooming, Bellevue, WA



Reviews
by charlestlee at Citysearch

Posted on Citysearch on 7/15/2008
Would recommend another
I searched the web to find the best grooming here in bellevue for my dog. This place received the most accolades and therefore I had to give it a shot. The first two visit where fine. On the third visit, we were handed back our puppy and we put him on the car. Back at the house, we put him on the ground to put his leash on and discover he was strangely favoring his hind leg. We visited the vet and was given the diagnosis of a avulsion fracture. I understand completely puppies can be active especially when getting baths. However to sustain such a trauma and not coming forward with it is simply incomprehensible. I am dismayed with such outright negligence and would not recommend this place.
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by groomingspacustomercare at Citysearch

Posted on Citysearch on 7/15/2008
Customer Care Response
Mr. Lee,\r\rWe completed a thorough review and interview of all employees and customers, present during drop-off, process, and pick-up of your dog ""Champ"".\r\rDue to the sensitivity of Champ to the grooming process, we gave him what we call ""expedited"" grooming service at no charge. We performed all services--from start to finish--so your pet was returned in the shortest amount of time possible. Since Champ does not like to be ""force dried"", immediately after his nails, ears, pads, etc. were done--he was bathed, conditioned and rinsed--we placed him in our SUPERVISED RECIRCULATION dryer in the main grooming area which eliminated any unsupervised activity. At no time, was Champ unsupervised, nor did he have the opportunity to jump from any tall or high object to inflict such an injury as you described.\r\rWe are deeply concerned about Champ's welfare and simply cannot explain nor understand how any injury could have occurred during his visit given a review of all the information available. \r\rHowever, this does not detract from your distress about him, and we greatly empathize. This is our 12th year in Bellevue, and never have we had such an occurrence in grooming over 12,000 animals. We have 6,000 regular clients that can verify we take all available precautions. We have been singled out by King County Animal Control, Seattle P-I, Evening Magazine, the Humane Society, Canine Companions for Independence and many other organizations for having one of the safest, cleanest, state-of-the-art facilities.\r\rWe try very hard to accommodate the special needs of our clients, and their loved companions within every limit of our ability to do so. Please accept our appreciation for letting us know of your concerns, we are simply at a loss of how such an occurrence could have happened.\r\rIf there is anything we can do to win you back, please contact a General Manager.\r\rRespectfully,\rCustomer Care\rGroomingSPA (R) Senior Management Team
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by erickrowley at Citysearch

Posted on Citysearch on 4/5/2008
You have to take your pet here!!!
So I have a very long haired orange cat who, I think, is absolutely beautiful. He is not a tabby as his markings are perfect like an exotic animal. I was very skeptical to have his hair cut. I took him to the groomingSPA in Bellevue and sat nervously waiting for them to call to retrieve my cat. And when I picked him up, I was AMAZED. He looks sooooo beautiful. It was exactly what I asked them to do and exactly what I wanted. My cat has never looked better and he definately has a new strut. Thank you sooo much. And you should ABSOLUTELY take your pet to this place!!! They are FANTASTIC!
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by 1kingneil at Citysearch

Posted on Citysearch on 3/10/2008
You gotta try this place if you have a pet that needs grooming!
We can't praise this place enough. Their staff were excellent, the prices were great and they did a fabulous job! We adopted two doggies from the KC Animal Shelter who were in dire need of grooming. I sent an email at 11pm at night asking about appointments. I was AMAZED to get a response at 11:30pm to my email and then they were kind enough to work them in the next day. No one else was willing to get us in for over a week! Their staff was so friendly and treated the dogs very well. I appreciated the filtered air and lack of doggie smell as I'm allergic to most breeds. It's a truly wonderful place.
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by markfoong at Citysearch

Posted on Citysearch on 3/4/2008
Give me a million for my Hyundai
If you want to be overcharged, for basically below Petsmart standard groom job, this is the place. I have gone to numerous pet groomers, this one is the most expensive and the least rewarding for my dog. Thanks for nothing.
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