Bamboo Hardwoods

Good: The employee was very helpful and talked to me a long time to help figure out what floor would be good for me. I ended up buying a flooring and having them install it. Their contractors did a fantastic job. There were a few mistakes b...

I bought a brand new house where Bamboo Hardwoods installed the bamboo floor. I contact them in September for some warranty work (exposed nails, glue, a few cracked boards). Even now in April, they still did not come back with a response, so I gave up. Very hard to communicate with via e-mail and took a lot to get a replies to my e-mails (I guess because of warranty questions..). I cc the owner who did not even bother to reply or check if the issue was resolved. I stopped by their Seattle locations a few times and the employees were not helpful at all. I like the bamboo floor but I would not recommend Bamboo hardwoods to anyone.

I bought a brand new house where Bamboo Hardwoods installed the bamboo floor. I contact them in September for some warranty work (exposed nails, glue, a few cracked boards). Even now in April, they still did not come back with a response, ...

Bamboo Hardwoods does sell a variety of bamboo products from China, but nothing unique. The employees are very unorganized and not helpful. I tried to pay them a few times and they seemed to always lose my payment, and no one knew who was...

Products are great and the quality is good, but service and installation are abysmal. Our floors took 4 months to get installed, and the lack of knowledge from the salesperson and installers caused us to drive down to the warehouse or store (and transport hundreds of pounds of bamboo in our small Civic) no less than five times because we were given incorrect or insufficient quantities of parts. Very rare to have calls returned, and installers were habitually late (including once when we waited two weeks after being told, ""we'll come back tomorrow""). After paying over $12,000 and living with unfinished floors for months, one would think they would at least adjust prices or give us some form of compensation. They wouldn't budge.