American Energy Heating & Air, LLC

My downstairs AC went out the week before the July 4th holiday. I contacted multiple HVAC companies including American Energy. All of the other companies could not install my AC until the week following July 4th and only one other could even give me an estimate prior to the holiday. American Energy was amazing, they came right out and gave an estimate. The best part was working with Kathleen, she is the finest customer service professional I have dealt with in a long time. She was patient and explained many different options. The best part was she asked me when I wanted the AC installed. This was on the Friday before July 4th and I of course told her that I wanted it ASAP as my air was completely down. She arranged to have Rheem to go out to their supply house on Saturday July 3 even though they were closed. The American Energy technicians arrived right on time and had the new unit installed within 3 hours. The technicians, Carl and "T" were great! So in summary, this was an excellent and amazing experience, especially given the holiday. They had my unit INSTALLED within 3 days of my first call to them, this was before other companies could even make an appointment for an estimate with me.

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We are very pleased and grateful for the fine work that was done. Michael took the time to carefully assess our system then saved us thousands. His professional knowledge ensured the best way to handle our HVAC situation and his caring demeanor was pleasantly appreciated. Thank you so much American Energy Heating & Air!!

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My air conditioning unit was icing up, so after reading the reviews on Kudzu, I phoned American Energy Heating and Air to discuss the problem. The lady that handled my call was very knowledgeable and gave me a very good indication of what would happen during the service call. The technicians were able to come to the house a day earlier than originally scheduled and fixed the problem in a very professional manner. No unexpected charges and the system is now working fine. I would highly recommend their service.

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Had problem with my HVAC unit and Michael came out to diagnosis the problem. Spent time on roof to add freon to unit and replace some corroded wires. System was finally working when he left. Turns out later that day after I returned home from work I had no cool air blowing and upstairs zone/thermostat was not talking to unit. Mike and his wife took my calls after hours and then after realizing we could not troubleshoot anymore on the phone they set up appointment to come back very next day at time when it was most convenient for me. Replaced dated thermostat and ran needed common wire and everything worked fine. Even blew out the lines to make sure all was clear. Michael and his assistant stayed late on a Friday and made sure it was working fine. After paying reasonable fee for first call and service, I was not charged for him to come back and spend some considerable time working on the problem. Great service and Michael truly stands by his work! Would highly recommend!

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Last July, I received quotes to replace our 20 year old furnace and A/C from a half-dozen premier HVAC shops both big and small. To me, Michael and Kathleen demonstrated an unmatched balance of responsiveness, integrity, personal attention and experience. Not only have we been very pleased with the installation almost a year later, but those qualities have shown through well after the installation. So, if you want honest, reliable help, call American Energy. Highly recommended.

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